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Customer Service Administrative Assistant

Sacramento, California, United States
December 19, 2018

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Over ** years of experience in Customer Service

Over 18 years of administrative experience

Department of Navy Veteran

Strong interpersonal skills

Demonstrated success working independently or as a team member

Excellent time management and organizational skills

Work Experience

Centerra-Los Alamos (Los Alamos National Laboratory)

Protective Force Performance Tester – Performance Testing Department;


Planned, coordinated, conducted, evaluated and reported results of Protective Force (PF), Limited Scope Performance Test (LSPT) and Alarm Response Assessment Performance Test (ARAPT) in accordance with policies, procedures and safety requirements. Wrote after action, quarterly, semi-annual and annual reports that met submission deadlines while maintaining attention to detail. Developed quarterly LSPT and ARAPT schedules. Collected and provided required data for root cause analysis, statistical analysis and other analytical methods. Interviewed Protective Force participates to gather and assess compliance to conditions and standards. Conducted appropriate briefings to participants and management. As Senior Controller assisted Exercise Director in the planning and preparation of Force on Force (FOF) exercises resulting in validating security strategies and operational initiatives. Assisted in developing and maintaining LSPT and ARAPT plans. As subject matter expert in the EMETL program for Performance Testing, assessed/evaluated performance of Protective Force, collected and provided data at quarterly meetings with Centerra-Los Alamos Operations and Training Departments, Los Alamos National Laboratory (LANL) Safeguards Division, Planning and Analysis/Performance Assurance Group and Department of Energy Field Office in support of increasing operational readiness and sustainability. Utilized both unclassified and classified computer networks. Utilized, updated and entered data into the Perfect Forms database. Used computer and various software to gather data and write reports to include confidential and secret security levels. Participated in Classification Program as Derivative Classifier. Worked independently and in a team environment. Maintained Department of Energy “Q” clearance, participated in the HRP (Human Reliability Program).

SOC Los Alamos (Los Alamos National Laboratory)

Security Police Officer 1; 1998-2015

Responsible for protecting Los Alamos National Laboratory’s special nuclear material, classified information and property from theft, sabotage and unauthorized control, and other acts that may adversely impact national security or the health and safety of laboratory employees. Responsibilities also included the control of entry and exit of personnel and vehicles into protected and material access areas. Provided armed responses to security incidents and alarms. Utilized specialized operational equipment to include x-ray machines, metal detectors and nuclear material monitors. Exercised federal arrest authority when applicable and the use of deadly force when conditions and elements are reached. Maintained Security Police Officer 1 certification requirements. Followed General Service Orders, Post Orders and Emergency Response Plans. Participant in Force on Force (FOF), Alarm Response Assessment Performance Test (ARAPT) and Limited Scope Performance Test (LSPT) as directed. Received specialized training in use of firearms and weaponless defense tactics. Maintained Department of Energy “Q” clearance authorization and participated in the HRP (Human Reliability Program).

Seeds of Change (Wholesale food and seed business)

Sales Associate; 1997-1998

Implemented and monitored daily sales ordering, customer service, and sales tracking functions. Communicated information, programs and promotions orally and in writing to a diverse customer group that included brokers, distributors, wholesale customers and end-use consumers. Utilized computer and administrative skills to draft reports, correspondence, and spreadsheets. Processed credit and new accounts, invoices, distributions and issued reconciliations. Worked independently and as a member of a team to complete deadlines.

Kelly Services

Administrative Employee; 1995-1997

As an employee of Kelly Services, a temporary employment agency, I was sent on work assignments where I utilized my knowledge, initiative and skills to complete assigned tasks. Worked independently and in a team environment. Utilized time management skills in order to meet important deadlines. Utilized my computer and administrative skills to draft reports and correspondence. Communicated orally and in writing. My work assignments included the following clients – Sunwest Bank, State of New Mexico, Cohen & Cohen Law Office and Seeds of Change.

Department of Justice/Immigration

Immigration Officer; 1991-1995

Interviewed applicants with diverse backgrounds seeking admission into the United States. Analyzed and evaluated applicant documentation to determine admissibility or excludability. Communicated regulations and immigration law in an effective manner. Utilized computer and administrative skills to draft clear and concise reports. Worked under tight deadlines in order to process inspection documents and to make appropriate referrals when a case required further action. Worked independently and as a team when processing applicants. Managed multiple tasks while paying attention to detail when processing detainees for deportation hearings and proceedings. Carried firearms, enforced immigration law, rules and procedures. Sworn Federal Law Enforcement Officer.

Department of Defense/Military Sealift Command

Assistant Storekeeper; 1989-1991

Conducted the physical receipt, stowage and expenditure of material in assigned storage spaces. Worked independently and as a team to ensure proper control and issuance to other departments. With an attention to detail, managed inventory within strict guidelines, including tracking overage and damaged material. Supervised contract workers. Utilized computer system for various functions.

Department of the Navy

Accounting Technician; 1986-1989

Prepared and maintained records. Analyzed listings, ledgers and reports to account for expenditures. Identified and reported unresolved purchasing documentation on a monthly/quarterly basis. Completed monthly operating target balances for assigned departments. Communicated procedures, formats and specifications to personnel. Established and maintained various filing systems. Performed payroll functions for Naval Station civilian personnel. Utilized computer system for various functions.

Department of the Navy

Military Service (Honorable Discharge); 1981-1983

Honor Graduate, Naval Personnel Administrative School

Personnelman – Maintained enlisted personnel records

Religious Program Specialist – Administrative assistant to the Chaplain


Co-developed and instructed “Basic Controller Training”, 2017, 2018

Instructed lessons in “Basic Instructor Training”, 2017

Certified Senior Controller, 2017

Toastmasters International member, 2005-2006

Equal Employment Counselor for the Department of Justice, 1994-1995


Attended numerous career development and job required courses; Physical Protection Systems Overview, Intermediate Physical Security Systems, Basic Survey, Vulnerability Assessment Fundamentals, Fundamentals of Performance Testing, Performance Testing of the Protective Force, EMETL Overview, Basic Instructor Training and various courses at LANL to included Classified Matter Protection and Control, Information Security and Cyber Security.

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