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Customer Service Representative

Columbus, Ohio, United States
September 10, 2018

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Dominique Townsend

**** ******* ***

Columbus, OH 43207



Franklin University, Columbus, OH

Bachelor of Science Business Administration, Expected graduation 2020


MS Office – MS Word, Excel, PowerPoint, MS Outlook

Typing 30 WPM and Data & Numeric Data Entry

Exceptional Customer Service and problem solving skill

Inbound and Outbound Telephone Communication

Detailed oriented

Work Experience


Research and Data Processor- Contractor May 2018-Present

Review Columbia Gas service line records to ensure information is complete and accurate in 2 different data bases

Validate PSID’s have service line records that are correct

Identify issues and create a plan to correct the issues and communicate with field reps

Research abandonments, request remedy, and update the master records

JPM Chase April 2016-September 2017

Claims Specialist

Received incoming calls from customers with debit card disputes

Researched and resolved claims using multiple systems

Made decisions on claims and followed up with customers

Made request for refunds to customer accounts

DSW September 2015-February 2016

Customer Service Rep-seasonal

Received incoming calls from customers to assist with placement of orders

Researched and resolved customer order issues, payment issues, and shipment issues

Served as a personal shopping assistant to customers

Thirty-One Gifts February 2015-September 2015

Consultant Support Representative

Provided customer service support to consultants via telephone

Researched and resolved order entry issues, payment issues, and shipment issues

Expected to stay knowledgeable of current products, past products, current sales and promotions and upcoming sales and events

Macy’s, Columbus, OH August 2014-February 2015

Customer Service Representative-Seasonal

Provided face-to-face customer service to customers

Accurately processed customer payments and ensure cash drawer is balanced

Teleperformance, Columbus, OH September 2013-January 2014

Customer Service Representative-Seasonal

Answered incoming calls from customers within a 2 ring SLA

Acted as a personal shopping assistant for customers

Accurately placed and verified orders/collected and processed customer payments

Researched and resolved customer issues related to missing or incorrect orders

Iqor, Columbus, OH February 2013-August 2013

Customer Service/ Collections Representative

Answered incoming and made outgoing calls to help customers resolve unpaid toll violations

Made on average 25 calls per hour while providing a high level of customer service

Prepared and mailed ticket copies and other requested documents

MS Office

Data Entry

Customer Service

Order Entry

Multi-Line Phone




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