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Conference/Event planner Asst. Manager, Customer Service Manager

Washington, DC
September 07, 2018

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Phone: 240-***-****



Project Manager; Christ Covenant Church, Clinton, MD : October 2008 - December 2015

Built coalitions with non-profit and private sector organizations to support community outreach goals.

Conducted community need assessments to identify family support, obtaining data through personal interviews.

Assisted with program and project implementation for domestic violence outreach and awareness.

Inputted and monitored projects based on priority and available resources.

Ensure plans and quotes are established and properly approved prior to the commencement of work.

Trained, taught and assisted in the implementation of aspects of the church and strategic plan to staff, leaders and members of the organization.

Monitored work schedules throughout project lifecycles; tracked progress and ensured all tasks are completed.

Ensured that all leaders receive timely and appropriate project information.

Identified break-downs/problems and reported them to organization leadership so that systems and plans continue to move forward.

Led weekly project status meetings.

Assistant Loan Processor; Key Residential Properties, Suitland, MD: Sept 2004- Sept 2008

Interviewed and evaluated the eligibility of prospected clients.

Provided customer service to existing clients by responding to their inquiry by phone or mail.

Performed data collection of all documentation needed to complete the entire loan application process.

Reviewed documents for style, format, grammar, accuracy, and compliance with relevant office policies and procedures.

Processed documents using office computer software applications.

Paralegal; United States Board of Veterans Appeals, Washington, DC : April 1990- Sept 2003

Performed file maintenance for all recorded appealed cases and ensured that relevant case materials were organized.

Conducted client interviews and maintaining contact with the client.

Assisted lawyers in the preparation of transactional closings, depositions, hearings, trials, and conferences.

Summarized depositions, testimony, and interrogatories.

Conducted investigations and documentary research.

Attended executions of court/administrative hearings.

Created and maintained management database.

Organized and tracked files related to case documents and important transactions.

Computer Operations; United States Navy Department, Washington, DC : July 1989 - March 1990

Determined sequence of operations by studying production schedule.

Prepared equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output.

Started operations by entering commands.

Maintained operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources.

Documented problems and actions by completing production logs.

Resolved user problems by answering questions and requests.

Ensured operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placed orders for supplies; verified receipt of supplies.

Maintained client confidence and protects operations by keeping information confidential.

Assistant Conductor; AMTRAK, Washington, DC : November 1988-June 1989

Operated point of sale devices and sold tickets on board.

Responsible for the safety of passengers by adhering to strict safety rules.

End of trip close outs which included preparation of associated paperwork.


Westwood College, Arlington, VA: Counseling 2007


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