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Service and professional customer service

Inom Vallgraven, Vastra Gotalands lan, 411 10, Sweden
August 31, 2018

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Samer Mansvalander

Intagsgatan ** C *** ** Göteborg

Sweden +46(0)722 852295


IKEA - Restaurang, cafeteria, bistro, sales, customer reception. E B & B LM Bed & Breakfast - Making beds, prepare breakfast for guests. City Mission – Customer Receiption, price marking, unpacking and signage. Shela Women's Clothing - Sales, cash management and signage. HM - Unpacking, price marking and sale of women and men clothes. Sportextra - Sales, unpacking and placing orders for certain products. EDUCATION

Braathen, BRA - Cabin crew Diplom 201704018. Successfuly Complcted,EASA-OPS. Novair 2015 - Cabin Crew attestation EASA-OPS ORO.CC 120/CC.TRA.220 SENVR-15- 0218. Dangerous Goods Awareness for Non-Carry Operator Completion Number: SM-7BB8B 2015 EU 301 - Multiple Cabin Crew Onboard Certificate Number: SM- A153D Cady Academy - Diploma in Check-in staff 2014:

Safety on board and at the airport.

Service – Communications.


Dangerous goods.

Pass knowledge.

Tickets – classes. Check The different tasks.


Passenger way through the airport.

What are the different personnel groups are encountered ow does an airport. First aid/ Cardiopulmonary resuscitation.

Service Training:

Step 1: Service, hospitality, guest psychology and culture skills. Customer treatment, communication and conflict management.

Step 2: Service, communication, product knowledge and sales. Safety, shop finance, cashwork-management, occupational health and ergonomics. COMPUTER SKILS

Knowledge in the most common Windows programs.


Swedish, Norwegian, English, Syriac and Arabic

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