Human Resources Health Insurance
Resume:
CRYSTAL C. BRYANT
**********@*****.***
Skills Summary
A dynamic leader and achievement-oriented professional with diverse experience in Medical Leave and Integrated Absence Management, Human Resources, Training and Development, Commercial Health Insurance Benefits Administration and plan design. Medicare, Medicaid, and comprehensive Managed Care plans. Team motivator who can build rapport and cultivate partnerships with vendors, internal and external customers, and peers to meet business service agreements. Effective communicator and problem solver who can analyze processes and develop innovative solutions. Keen sense of aesthetics and attention to detail. Skills Profile
Extensive knowledge of Federal and State regulations of commercial health insurance, Medicaid, Medicare, FMLA, STD, CFRA, and ADA policies and programs. Exceptional client relationship, program development, and skilled Facilitator. Able to build team cohesion and inspire individuals to strive toward high levels of success. Adept with organizational aptitudes to provide comprehensive support and interaction to executive directors, managers, and other staff. Superior customer service skills and a history of creating new Standard Operating Procedures and protocols. Diplomatic, poised, and competent with demonstrated ability to work under stringent guidelines. Thrive in deadline- driven operations, team units, and fast-paced environments. Proficient in Microsoft Office Suite, IHIS, Enterprise, PeopleSoft, HRIS, KRONOS, Salesforce, Absence Soft, Workday, My Leave, and the Internet. Professional Experience
Mindlance Incorporated, Union, New Jersey. September 2024-current SENIOR LEAVES & ACCOMMODATION SPECIALIST
Provide comprehensive HR consultations on leave of absence, medical and religious accommodations, case management oversight, and case analysis.
Engaged and led the interactive process with department leaders, providers, and decreased company-wide absenteeism by 25%.
Created Standard Operating Procedures (SOP) for FMLA, ADA, benefits, performed payroll related tasks, data reporting, and HR technological systems.
Collaborate with Human Resource Professionals, legal counsel, and compliance stakeholders to ensure leave of absence programs to mitigate risk across the organization. CVS Health Corporate Office, Woonsocket, Rhode Island. May 2022-December 2023 ENTERPRISE LEAVE OF ABSENCE MANAGER- HR SHARED SERVICES Provide Human Resources support, guidance, and consultation for Absence Management federal guidelines and policies to Department Managers, internal and external vendors, and fellow Colleagues. Provide HR benefit consultation, data reporting, and interpret policies for CVS Health colleagues, HR Business Professionals, and Directors.
Develop and deliver training on LOA guidelines, short-term disability pay impacts, state-specific regulations, and new technology platforms training for new hires.
Interviewed qualified candidates, reviewed resumes for diverse talent, and facilitated panel interviews. CVS Health Corporate Office Woonsocket, Rhode Island. January 2023-August 2023 ENTERPRISE TRAINING MANAGER, HR SHARED SERVICES
Served as Enterprise Training Manager with direct reports, responsible for identifying and assessing Leave of Absence department training needs.
Collaborated with Case Management, Research team, Call Center, and conducted new hire training and orientation for CVS Health LOA Shared Services division.
Facilitated multiple state leave training sessions and implemented new business initiatives and process improvement recommendations, which increased department efficiency by 25%. CVS Health Corporate Office Woonsocket, RI. October 2021-February 2022 HUMAN RESOURCES ADVICE AND COUNCIL CONSULTANT
Facilitated all phases of the interactive process in accordance with state and federal guidelines, including states such as NY, NJ, and CA.
Partnered internally to advocate on behalf of colleagues needing reasonable accommodation under the Americans with Disabilities Act (ADA) California Fair Employment & Housing Act, and the Civil Rights Act. Reviewed essential job functions, restrictions/limitations and initiated counter proposals as needed. Led the interactive process from beginning to end and ensured compliance with medical/religious determinations related to state- mandated vaccination requests.
Cardinal Health/ ACS Group Dublin, OH November 2019 –October 2021 SENIOR HR LEAVE SPECIALIST
Proficient application of various state statutory regulations and federal laws for FMLA, STD, ADA, and Workers Compensation.
Designated as team SME (Subject Matter Expert) responsible for creating/publishing/updating and reviewing knowledge-based articles for all Leave Management processes in the company’s Corporate HR database. Manage high-volume caseload, ensures adherence to federal, state, and local regulations related to FMLA, CFRA, Maternity/Paternity leave, payroll, terminations, and benefit-related requests; communicate required time frames and claim status details and provides resolution of leave or Disability issues. The Ohio State University, Columbus, OH. June 2015-June 2019 HR LEAVE BENEFITS COORDINATOR
Administer Integrated Disability and Absence Management FMLA leaves in compliance with University policy and federal/state guidelines.
Collaborated with Disability Program Managers to process requests for medical, disability, and occupational accommodations according to the Americans with Disabilities Act (ADA). Preserve confidentiality and sensitive medical documentation to execute employee return-to-work plans and job modifications.
Served as subject matter expert responsible for the daily administration of Family Medical Leave Administration and benefits coordination.
EDUCATION
Ohio Dominican University, Columbus, OH
Associate of Science, Business Administration, Spring 2004 Wilberforce University, Wilberforce, OH
Bachelor of Science, Health & Human Services, May 2019 Indiana Wesleyan University, Marion, Indiana
Masters of Arts, Positive Psychology, Winter 2022
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