Business Management

SEYDINA DIOUF

Business Management/Administration Degree

614-***-**** ***************@*****.*** www.linkedin.com/in/seydina-diouf-11404a142 Columbus, Ohio An inspiring and organized individual with a proven ability to deliver excellent customer service, quickly adapt to new environments, and persevere through demanding circumstances.

EXPERIENCE

Currently Serving

Military Career 06/2019 - Present

U.S. Army National Guard

Completed Basic Training (Fort Jackson, SC) and Advanced Individual Training

(Fort Lee, VA) with strong performance evaluations. Earned Military Occupational Specialty qualification as a 91C Utility Equipment Repairer (HVAC Specialist).

Graduated as Honor Graduate among peers for top performance in 91C program.

Awarded Army Achievement Medal for ranking first in class. Deployed and operated under challenging and austere conditions. Freight Broker

Total Quality Logistics 09/2023 - 07/2024 Columbus, Ohio Achieved cost savings for customers by fostering relationships with carriers and negotiating competitive rates.

Oversaw shipment progress to ensure timely and damage-free deliveries. Arranged freight services through carrier networks tailored to client needs. Scheduled and coordinated the pickup and delivery of shipments across multiple locations.

Collected and analyzed client shipping requirements to optimize service options.

Managed over 500 inbound and outbound communications weekly to support logistics operations.

Generated repeat business by consistently exceeding client expectations in pricing, service quality, and delivery timelines.

Courier Driver

UberEats 01/2021 - Present Columbus, Ohio

Resolved customer, merchant, and operational issues to maintain smooth delivery operations.

Responded rapidly to urgent delivery requests with precision and efficiency. Maintained high productivity while working extended hours in fast-paced environments.Actively communicated with customers and merchants. Juggled multiple high-priority deliveries in high-pressure, potentially hazardous conditions.

Executed timely deliveries by strategically selecting optimized routes across the Columbus area.

HVAC Experience 04/2020

EPA 609 and EPA 608 Certified

Type 1, 2, and Type 3 Certificates (Universally Certified) NATE Certified

EDUCATION

Bachelor's Degree in Business Administration/

Management

Franklin University 03/2025 - Present

Expected Graduation Date 12/2026

Associate's Degree in Business

Management/Administration

Columbus State Community College 08/2021 - 05/2023 LANGUAGES

English Native

French Native

Wolof Native

Spanish Intermediate

SKILLS

Trilingual CSS Java Linguist

Leadership Adaptability

Strong time-management

Verbal communication skills

Customer Service

HOBBY

Soccer

Traveling and exploring new

places

Strength Training

ACHIEVEMENTS

Army Achievement Medal

Army Honor Graduate

Armed Forces Service Medal

Dean's List (2021,2022,2023)

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