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Director of Sales & Operations

Tampa, Florida, United States
August 23, 2018

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**** ****** ******* ***** *****: 813-***-****

Riverview, FL 33578 Email:

Operations Management / Administrator

As an extremely successful operations management professional, and with experience that includes warehouse, distribution, transportation and multi-unit management, I am confident that my diverse skills and qualifications will allow me to become an asset to the Corporate Team. As a business leader and innovator, I am ready to take on the challenge and the opportunities in the years ahead.

As you will see from the attached resume, I’ve built my career in a few different industries, from small to large International companies. I’m used to wearing many hats and I sincerely enjoy it; I thrive in an environment where no two work days are the same. Over the course of my career, I have gained a wealth of experience successfully managing operational and sales teams for over 14 years. I have a strong track record for directing budget planning initiatives, developing warehouse operations, production and transportation processes and schedules, and experienced in product and inventory control systems, including Just-In-Time (JIT).

I am particularly proud of past opportunities to consult with major corporations like: Citibank, Bank of America, Boeing Aircraft, General Motors, The NFL and NBA, United Nations, US Department of Energy, for warehouse, transportation, stock rotation and distribution of materials, products and supplies to locations in the United States and many international countries.

In addition to being flexible and responsive, and a former franchisee, I’m also detail oriented – particularly when it comes to corporate presentations, press releases, interviews, networking meetings and all internal or external communications. I believe in applying this same level of detail as it applies to any task, large or small. To continually grow revenue year to year, I have worked collaboratively with multi-department executive teams to ensure optimal performance at all levels.

Areas of Expertise

Operations Recruiting

Corporate Goals – S/T & L/T

Strategic Planning/Analysis

Labor Relations – Law

Materials Mgmt. / Purchasing


MS Office Products-(Expert Level)

Business Development/Project Mgmt.

Financial Management/Reporting

Presentation / Communication / PR

C-Level Process Improvement

Customer Service & Product Trainer

Ship/Receiving, Import/Export

Staff Evaluation/Mentoring

Logistics (Int’l & Domestic)

Sr. Leadership Communication

Gov’t Contract/Services

Inventory Management

Professional Experience

BeLocal Pro, Inc, Tampa, FL General Manager - Sales & Operations / CEO 2017 – Current

Assist in the creation and start-up of operations, managing growth and development of a consultative business model. Position is involved in all aspects of day-to-day company operations including: accounting, customer relations, sales management, direct sales incentive plans and accounting procedures for retail customers and vendors. Also, providing fiscal management and budget oversight, conducting estimating & special quoting, as well as, contract negotiations & execution.

Identify prospective clients across multiple disciplines, including industrial & manufacturing sectors, banking & finance, engineering, printing, universities, not-for-profit and government agencies.

Analyze all sales and service agreements to insure maximum profitability.

Logistics management including import/export processing of technology products.

Oversee human capital by approving, training and development of independent agents–currently ninety-seven.

Formulate marketing strategies to improve corporate branding, visibility and complement sales efforts, developing additional profit-making opportunities.

Implement quality control and operational improvements, targeting business deficiencies and adding value to business growth.

Created and developed import/export distribution and transportation network.

MyNetworkOne, LLC, New Port Richey, FL VP Business Development, Operations & Sales 2016 – 2017

Responsible for establishing a company's goals and strategies and presiding over the entire workforce. Oversees budgets and ensures resources are properly allocated. Ensures departments meet individual goals. Responsible for overall accountability to shareholders and the general public. This position was charged with complete efforts in the day-to-day implementation of policies, procedures and programs that assured a well-managed business.

Developed and implement strategies and set the overall direction of all areas of the company.

Developed and maintain relationships with associations, industries, and government officials.

Directed staff, including organizational structure, professional development, motivation, performance evaluation, discipline, compensation, personnel policies, and procedures.

Responsible for the upkeep and maintenance of all equipment and capital expenditures for new equipment and facility upgrade recommendations to the board of directors.

Provide visionary and strategic leadership for the organization.

Postal Brokers International, Tampa, FL General Manager Operations, Sales & Marketing 2013 – 2016

Position was to assist small and medium-sized businesses with programs and procedures to create, develop and implement warehouse, distribution and marketing strategies for 165 international countries.

Manage sales and marketing budgets of assigned commercial clients.

Design and implement business plans, processes, programs for assigned clients.

Maintain a positive, productive relationship with business owners.

Collect receivable accounts and handle operating expenses.

Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends.

Accomplish financial goals and report periodically on financial performance.

Source and build relationships with prospective clients to expand business opportunities.

AdvancePost, Inc., Tampa, FL VP Operations, Sales & Marketing 2002 – 2013

AdvancePost was a premier mail pre-sort services company for major clients including nonprofit and federal government agencies. The company had the ability to identify valuable emerging markets and accurately forecasted future sales and forming sales plans to adapt to constant shifts in the marketplace and maximize company profits.

Oversaw both administrative an operational staffing.

Administration: managed 5 full-time & 7 independent sales and support staff.

Operations: managed 90,000 sq. ft. warehouse with 28 full-time employees, team member training and development – forklift (gas & electric), pallet jacks, lift gates, mobile scissor lift and more.

Develop and monitor incentive plans for Operational and Sales staff.

Negotiate and regulate all transportation, US Postal Service and vendor contracts.

Improve marketing visibility and brand awareness through effective international and domestic services.

Responsible for excellent quality and services for order processing, inventory management and delivery execution: Federal Aviation Administration, Navy Federal Credit Union, Sun-Maid and more.

Responsible for a high of $3.2M annual sales and growth of $11.4M over 5 years span

DHL Worldwide Express, Inc., Tampa, FL Global Sales & Marketing Manager 1988 – 2002

Implemented and managed global mail division with combined annual sales of $16 million. Oversaw integration of department into divisional structure. Reporting directly to executive management, managed all facets of general and functional management in support of DHL Global Mail Business Units.

Maintained high-level confidentiality of assignments including the development of an international return mail program, a commercial program for delivery of security cards in Latin America, and a secure processing system for bank credit card deliveries in Canada, interfacing with two top Fortune 500 companies, three foreign postal administrations and U.S. Customs.

Coordinated and assisted in all foreign operations not covered by specific procedures, including planning for future organizational changes.

Performed strategic and operational assessments and researched markets for a U.S. Domestic Mail Services Program, including warehousing, distribution and transportation.

Findings, recommendations and process improvements increased revenues by $23.6 million.

Experience Highlights

US Department of Energy – annual meeting speaker: 2000 & 2001 (Topic: Best Demonstrated Practices)

Citibank – Developed high-security delivery program for “live” credit cards into foreign countries (no losses)

General Motors/Direct TV – Director for Latin America Project: net $1.8M profit (6-months)

International Import/Export customs liaison with USA, United Kingdom, The Netherlands & Belgium

US Federal Aviation Administration – Premier Vendor (specialty projects)

L.L. Bean, The United Nations & Navy Federal Credit Union – Vendor of the Year

Macon, Georgia Economic Development Commission – Employer of the Quarter (3 additional nominations)

Various local nonprofit volunteer roles and support: Special Olympics, NYC Homeless, United Way & more.

Education & Training

Western Connecticut State University Bachelor of Business Administration

Ohio State University (2yrs) Metallurgical Engineering & Technology

Business Administration & Strategies


United States Census Bureau

- U.S. Export Regulations Program (certification)

United States Department of Transportation (DOT)

- Air & Ground Freight Inspector (certification)

- Hazardous Material Handler/Trainer (certification)


American Production and Inventory Control Society (APICS)

Management Experience Highlights

Scenario #1: Regional Manager (5 years) overseeing sales offices in 12 states, Washington, D.C. and Puerto Rico. These states were broken down into areas with a total of 8 Area Managers. These 8 Area Managers had a combined regional total of 83 Account Representatives.

Scenario #2: Global Sales & Marketing Manager (4 years) supporting Global Account Managers, located in USA, UK, Canada, Mexico, Germany, Belgium, The Netherlands and US Federal Government. These managers generally sold to Fortune 100 companies. While working with this group, I personally held several accounts under my direction and held oversight duties for call center channel marketing training.

Scenario #3: Vice President (7+ years) overseeing 6 Regional Sales Managers and 11 Independent contractors -- all USA locations.

Scenario #4: VP Operations / Warehouse (10+ years) overseeing 28 employees and 6 Independent contractors -- all USA locations. 90,000 sq ft warehouse with full pick-pack and inventory control operation. Managed staff for daily common carrier and LTL shipping to USA, Canada and Mexico, including all contract agreements, bills of lading and export documentation.

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