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Customer Service, Courier

Allentown, Pennsylvania, United States
August 25, 2018

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Objective: To obtain an independent contractor position and gain further experience in the courier industry. My main goal is to utilize my acquired skills and professional experience to grow as a commercial courier franchise.


Friendly Pick-Up & Delivery Service Allentown, PA

Owner/Independent Contractor February 2015-Present

Sorting, scanning and loading of facility packages

Handling mapping and routing

Delivering to commercial businesses

Establish and maintain long-term business relationships

Fully operate as an LLC, providing private contract work

Isiah Walker Courier Service Allentown, PA

Apprentice September 2014-February 2015

Sorting and scanning of packages

Loading packages for route delivery

Handling mapping and routing

Shadowed courier operations and learned fundamentals of delivery management

Service Tire Truck Center Bethlehem, PA

Casings Bank Department July 2005-May 2014

Overseen casings bank national accounts including JB Hunt, ADP, and NFI

Staged all RARs for clients on biweekly, monthly, and quarterly scrap outs

Communicated with customers and Michelin reps during scrap outs

Managed national accounts including ADP, NFI, First Student, New Penn, USF, etc.

Manually inspected all casings and graded for retread, repair only, or scrap tire

Maintain proper stocking inventory for all retread-able casings

Handled transactions for customers and other STTC locations

Recorded weekly and monthly inventory


Essex Catholic Boys High School East Orange, NJ

H.S. Diploma recipient June 1984


Owner of Friendly Pick-Up & Delivery Services, LLC

Proficient knowledge in courier operations

DOT Certified Driver

Good communication skills

10+ years of customer service experience

Client/Account management experience


Leonard Hopkins

Tax Preparer


Mario Simmons

Industry Associate


Dominique Henry

Former Co-Worker


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