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Customer Service Manager

Location:
Waterloo, Iowa, United States
Salary:
12.00 hourly
Posted:
August 22, 2018

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Resume:

Kimberly Snyder

Assistant Manager

Waterloo, IA *0702

Work Experience

Assistant Manager

Casey's General Store - Hudson, IA

August 2016 to Present

My duties include balancing the daily books for the store. Running a cash register, keeping the store stocked and clean. Ensuring that employees are completing their work. Checking in vendors and making sure that the delivery matches the invoice. Taking after hours calls for any issues that arise. Assistant Manager

Midway Inn - Cedar Falls, IA

March 2012 to August 2016

I am responsible for running the front desk of local hotel, training all front desk employees, checking in and out guests and maintaining accounting for the front desk drawer. I am also responsible for handling customer complaints, answering a five line phone system, faxing and instructing housekeeping. Clerical Assistant

Harmony House Health Care Center - Waterloo, IA

March 2009 to January 2010

Some of my duties included answering a five-line phone system and routing those calls to the proper personnel or taking a message, handling all faxes both incoming and outgoing, typing daily patient reports and weekly hours for the facility. I also greeted guests to Harmony House and routed them to the appropriate area of the facility. I also performed any other tasks as assigned. Light Maintenance

JLC Management - Waterloo, IA

July 2008 to December 2009

My job title was Light Maintenance/Cleaning. My responsibilities included cleaning of vacant homes or apartments. Cleaning includes stove, refrigerator, kitchen cabinets, bathroom, and carpets. Light Maintenance duties include replacing blinds, toilet seats, removal of screws and nails from walls. Busser/Server

Olive Garden - Waterloo, IA

October 2007 to May 2008

I began my employment as a busser/server with the Olive Garden. My responsibilities include clearing table and setting them in a timely manner, as well as utilizing my customer service skills while serving the public and making them feel like family. Making the customer feel like family was our promise to our customers.

Head Cashier

Hometown Foods - Waterloo, IA

October 2005 to February 2007

managing up to four employees at a time. I continued when Hometown Foods took over in Sept 2006. I was responsible for training other employees, overseeing cashiers, counting down drawers, janitorial duties, closing the store and a variety of other tasks. Education

Some college

Skills

I am experienced in Microsoft Office, Excel, Access, PowerPoint and Word Perfect. I am also profiecient with copy machines; fax machines and cash registers. I have management experience and enjoy leading or being led. My customer service skills are what I value the most.



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