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Miami, Florida, United States
August 18, 2018

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Jessica Marshall

**** ** *** **, ***. ***E

Miami, FL, 33126

Tel: +7-962-***-****

Alternate Tel: +1-786-***-****



Fluent in English, Spanish, and Russian.

Excellent multicultural communication skills.

Adaptable to different working and living environments.

Personal experience living in England, Cuba, the United States, and the Russian Federation.

Professional Experience

MAY 2018-CURRENT –Tomson Hospitality Boutique

Customer Service Representative

Receive, create and invoice sales orders through excel, spreadsheets, and the Peachtree Accounting system

Set up the delivery to the customer

Deposit cheques and apply the payments to customer accounts

Respond to any issues or queries of customers

MARCH 2018-JUNE 2018 –The State Hermitage Museum (St. Petersburg, Russia)


Help with the organization of special museum events, conferences, concerts, children’s events, and the opening of exhibitions

Translation and article editing for various Hermitage publications

Contribute to the daily running of the volunteer service, including administration and other basic tasks

Work with a wide range of volunteers from various countries

MAY 2017-SEPTEMBER 2017 –The Grill at Bal Harbour


Study menu, restaurant specials and how to recommend dishes/pair them with wine, beer, and spirits

Answer questions about the menu, special dishes or allergies, and general inquiries about the restaurant

Directly, conscientiously, and promptly responds to customer service issues

Keeps designated restaurant areas spotless throughout the shift

Communicates and coordinates with team members, including management, throughout the shift

Works efficiently and gracefully to ensure an exceptional dining experience is delivered

AUG 2015-JAN 2017 –BJ’s Brewhouse, Gainesville, FL


Takes and places all takeout orders

Boxes food with appropriate dressings

Greets guests in the lobby after the host is dismissed

Restocks plates and silverware in kitchen

Maintains the integrity of the restaurant by noticing and assisting any troubled team members or guests

FEB 2015- AUG 2015 – Red Robin Gourmet Burgers, Pembroke Pines, FL


Greets the guest, recognize their needs, and seat them accordingly

Answers guest questions regarding food items, beverages, special promotions, etc.

Prevents and resolves guest complaints

Maintains the integrity of the restaurant by noticing and assisting any troubled team members or guests





Documents received

2006 – 2012

The Corsham School

Corsham, Wiltshire, United Kingdom


2012 - 2014

Hialeah Gardens Senior High School

Hialeah Gardens, FL

High School Diploma

2014 – 2018

University of Florida

Gainesville, FL

In Process (International Studies Major)

2017 – 2018

University of St. Petersburg, Russia

St. Petersburg, Russia

Academic year study abroad in process


Fluent in English, Spanish, and Russian

Able to multitask efficiently and effectively

Works capably under pressure without compromising quality

Excellent customer service and communication skills

Capable of working in teams as well as independently

Ability to work with many operating systems such as Windows, Mac OSX, and Linux

Proficient in Microsoft Office

Lifelong experience in international, multi-cultural communication

Hobbies include yoga, languages, literature, and live music




Phone Number


James Goodwin


Professor of Russian at University of Florida

Joseph Toth


Manager at BJ’s Restaurant & Brewhouse

Kurtis Wagoner


General Manager at BJ’s Restaurant & Brewhouse




Please see attached a copy of my resume which I hope is of interest to you. I have always wanted to work for a global organization because I have been raised in a multicultural environment and I highly value the maturity, appreciation, communication skills, and perspective those experiences have given and will continue to give me. I have personally experienced several different cultures having been born in Spain, raised in England and partially in Cuba, finally living in the United States and Russia more recently. I believe that the experiences I have gained as a result of my global background combined with the skills I have learned through my work experience in customer service make me an excellent candidate for a career with your team. I love meeting people, am adaptable to new environments, and feel that I would thrive in such a diverse, professional, team-oriented atmosphere. I look forward to meeting with you and discussing my qualifications in more detail.

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