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Burtonsville, Maryland, United States
August 15, 2018

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Ai Trung Nguyen

***** ****** **, ************, ** 20866

(H) 301-***-**** (C) 240-***-****


•Nine years creating and updating Journal Links thru Data Creations and Maintenance System Database (DCMS)

•Over 7 years of System Management Support

•Over 8 years of investigated data from various sources to identify trends for Public Library

•Over 8 years of Analyzes, develop and maintain electronic information system for a major University function

•Over 10 years of Microsoft Office Application

•Over 12 years of Library Technician experience

•Strong hands-on technical experience in various Web frameworks

•Adept at using spreadsheets and specific features of various NLM products including PubMed LocatorPlus and Voyage

•Good interpersonal skills, Consistent performer

•Self-motivated, innovative and creative

Academic Background

•Bachelor of Science in Computer Information and Science

University of Maryland University College, Adelphi, MD – May 2002

Work Experience

Data Creation System Analyst

December 2007 - March 2016

CALIBRE Corporation – Bethesda, MD

•Provide a variety of administrative functions to check and correct journal in a database

•Provide necessary input to support system of the department

•Provide documentation of setup and configuration for clients and maintain documentation

•Analyst and Approve Grants to Classify and Index them to the database

•Use the DCMS_QA check-in Queue, create new issue functions, enter the journal Title Abbreviation, Volume, Issue and Publication data of the Journals

•Index Journals to the database for US government and non US government

•Troubleshoot complex issues and coordinate with business and technical teams

•Maintain database records using administrative and investigation management systems, word processing, database, and spreadsheet software to accomplish work.

•Work on complex projects that require subject matter expertise

•Install new software, PCs, Printers, Faxes

•Document incident summaries and provide clear, supporting data and analysis

•Provides direction, tools, technical and process support less senior developers

•Maintains an orderly environment that facilitates access to supplies, manuals and other resource information

•Identify and resolve serial bibliographic problems.

•Collaborated closely with a team of testers during development

•Apply analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations

•Validates and performs quality review of scanned records as well as monitors and maintains the integrity of the legal medical record.

Library Technician

March 2003 - August 2008

Marilyn J. Praisner Library – Montgomery County Public Library, MD

•Conduct reference searcher: using computer printed materials in-house and online database.

•Organize and prepare letters or materials for meeting and correct grammar, spelling, and format these documents by using power point, word, access, charts ect…

•Identify and document items for maintenance tasks

•Track IT related problems and report unresolved problems to management

•Provide IT solutions which is including, installing maintaining various classified and unclassified telecommunications and computer networks

•Answer routine reference inquiries, general case-specific policies questions, and refer patrons needing further assistance to librarian’s desk which are open to the public.

•Provides prompt and personalized service to all customers

•Help manage accounts, network rights, and access to systems and equipment

•Assists in scheduling of vacations and holiday under the direction of the manager, maintains adequate coverage

•Create forms by using Microsoft word, access and excel for the library

•Provide technical assistance like documents, policies and security for the system

•Retrieve information from central Databases for storage in a library’s computer

•Compile and maintain records relating to circulation, materials and equipment

•Collect fines for late book return and respond to complaints about the fines

•Assists customers with library equipment, computers to use the library catalog, online databases, and using/search the internet

• Support the department of IT projects to involve the global IT infrastructure in order to meet the IT demands, and reboot PCs, Printers, CDs, software ect.

•Support and troubleshoot software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions

•Resolve and correct all documents and backup system for recovery

•Maintains and accurately processes and updates unit and patient records, transcription of items orders, discharge disposition codes, computer data entries, identifications labels

•Providing information to supervisors, co-workers, and subordinates by phone and e-mail

•Maintains records using multiple, complex filing systems to retrieve files, locate missing records, file, scan new documents and updated information

•Talk with new customers and to get information/statements in order to assess credibility to determine if they eligibility to become members of the library

Office Automation Clerk

July 2001 – July 2003

National Library of Medicine – Bethesda, MD

•Design PubMed searches to create URLs for OLDMEDLINE other terms and MEDLINE title fragments.

•Inspecting incoming and permanent motion picture holdings, related to long-term motion preservation and digitization projects.

•Perform quality assurance checks on citations by verifying bibliographic information in the hard copy journal from the stacks. This task required searching LocatorPlus

•Diagnose and triage issues to identify and articulate the customer and business impact and priority

• Reviews the medical record and assignment of deficiencies to assure compliance rules and regulations for record completion

•Investigates and resolves complex clerical office and chart locator problems

•Demonstrates proficiency in the use and maintenance of clerical equipment, such as computers, facsimile and printers

•Provide applications support including remote and on-site IT support for readers, staffs and our department.

•Work with some divisions, agents, and special people to verify some problems

•Creating administrative and technical metadata to document the digitization process.

•Maintain numerical and/or chronological arrangement of item records

•Organizes the work flow, problem-solves, and manages multiple ongoing priorities with minimal supervision

•Service as technical of the IT management abroad and other offices to concern technical specialty, equipment selection, installation, and maintenance programs for the library sometimes.

•Receives information from various sources that is assimilated and communicated in an accurate, timely, and effective manner

•Perform collection management support task as assigned

•Identify, maintain and document process and procedure for equipment



•Web Technologies: HTML, Java Script,

•Computer Graphic: Photoshop, Page Maker

•Computer Application: Microsoft Word, Excel, Access, Power point

•Systems Analysis and Design

•Database Structure and Design


Tools and Technologies: Apache, Oracle, MySQL, Microsoft Visual Studio, AutoCAD.

Computer Languages: C, C++, Java, Java Script, HTML, SQL, and Visual Basic.

Operating Systems: DOS, UNIX, Microsoft Windows (95, 98, 2000, NT, ME, and XP).


Math: Advanced Calculus, Calculus I, II, Number Theory, Linear Algebra, and Abstract Algebra, Differential Equation, Discrete Math for Computers, Data Structures, Communications/Introduction to Statistic. Physics I and 2 and Chemistry.

Computer Science: Computer and Network Security, Database Structures, Algorithms, Structured Query Language, Computational Method, Software Engineering and Safety, Computer Graphics and Architecture, Systems Analysis & Design, Unix Operating System, Basic Security for Unix Workstations, Internet: Practical Guide.


•Dean’s List – Montgomery College 1997-1999

•Dean’s List University of Maryland University College, 1999-2002

•Phi Kappa Phi – Honors Fraternity – University of Maryland University College, 1998 - 2002

•Maryland Scholarship: 1997-2002


Excellent reference is provided upon request.

U.S citizen.

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