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Certified Scrum Master

Prospect Heights, Illinois, United States
August 14, 2018

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Certified Scrum Master/Business analyst having IT experience with project management in different sectors of business such as eCommerce, Healthcare, Insurance, Banking Domain with knowledge and experience in Loan Processing – origination, servicing and fulfillment etc.

Involved in Requirement gathering, Data Analysis, Application Design, Data Modeling, Application Development, Implementations and Data Quality Testing as different segments of SDLC.

Good knowledge, understanding and experience of object oriented analysis and design concepts, client server applications, and service oriented architecture and data conversion needs.

Expertise in analysis, design, data mapping/transformations and load processes.

Experience with project management and project planning including project estimations (cost, dates, resources) using MS Project. Knowledge of other budget/forecasting tools.

Exceptional project management skills with vast experience in working within tight time frames.

Expertise in providing comprehensive solutions in multi-industry, multi-cultural environments

As a Scrum Master coordinating project kick-off meeting, sprint planning meetings, sprint retrospectives, daily scrum meetings with development teams.

Experience in Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.

As Scrum master acted as project coordinator for product development processes, scrum meetings, support product owner and development team.

Have experience in writing user stories using agile methodology.

Developing effective working relationships with customers through regular meetings; identifying and obtaining further sales and business development opportunities.

Facilitate daily scrum meetings, sprint planning, sprint review demo, backlog sizing/refactoring, and sprint retrospectives.

Motivate team towards self-organization as each team member is leading their own tasks

Work on removing any impediments causing team distraction and hence achieving timely sprint goals.

Analyze team metrics via burn-up/burn-down charts and identifying improvements to the teams engineering practices and tools.

Captured requirements as agile user stories and expand stories into narratives to ensure a standard team understanding of the requirements; guide prioritization of requirements based on business value, risk, architectural significance, and other drivers.

Used JIRA for agile project management, creating product backlog, sprint backlog, bug tracking, Burn-up/ down charts, change management and estimation.

Experience in building reports and dashboards, customizing them as per user requirements.

Requirement elicitation techniques like Interviewing, Surveys, Questionnaires, Brainstorming, focus groups meetings, and structuring meetings.

Executing Business Kick-off meetings and Knowledge transfer sessions for the teams.

Experienced at facilitating Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs) /end users/development group/Client, asking detailed functionality aspects of business process and carefully updating the information related to requirements.

Participated in all phases of software development lifecycle (SDLC). Good understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, Scrum, and Waterfall methodologies.

Experience in creating efficient and effective requirement and design documentations.

Adept in Unified Modeling Language (UML) and creating Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation) and Sequence Diagrams.

Extensive experience in writing Use Cases, Functional specifications, Scenarios, Business processes, Workflows, Process flows, Test cases and Test Plans.

Hands on experience of using MS Office Suite, MS Project, MS Visio, Data Modeling tools, ETL tools, Database and Reporting tools.

Experience in conducting Joint Application Development (JAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.

Proficient in authoring Business Requirement Document (BRD) and deriving Functional Requirement Document (FRD).

Experience in coordinating with the configuration and change management groups for Clear Case Version Control and Build Making process

Discuss the technical environment requirement that will best suit the project requirement with the team

Efficient in working on milestone plan.

Experience in creating user documentation, user training, deployment process planning and post- production support documentation.

Experience in training users to the new systems and working with different groups to educate them and identify any issues/defects/bugs at earlier stage in the life cycle

Excellent analytical, problem solving skills and a motivated team player with good communication .Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.


Front-End Tools: MS Office, MS Visio, MS Project, PowerPoint, SharePoint

Methodologies: SDLC, Agile, Waterfall

Operating Systems: Windows 95/98/2000/XP, Windows 10,Android,iOS


GlaxoSmithKline Consumer Healthcare LTD

Gurgaon, INDIA

Feb 16 – April 18

Business Analyst /Scrum Master

GSK Consumer Healthcare Ltd is an associate of GlaxoSmithKline, U.K, one of world’s largest consumer healthcare companies. A heritage that goes back over 160 years. Its purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. Their goal is to build a global, growing business - we call a Fast Moving Consumer Healthcare (FMCH) company - dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.


As a scrum master, conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, and resolution of issues.

Served as a Scrum Master in developing project timelines/deliverables/strategies for effective project management during Sprint Meetings.

Worked closely with the QA Team and played a key role bringing in best practices of test driven development in an agile environment.

Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled.

Participated in lead generation activities.

Prepare Technical Specification Document.

Conduct and participate in status meetings to collect data from business users.

Validate Screen Technical Specification with technical designs created by IT developers.

Wrote the Requirements and Functional Specification documents.

Conducted Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on the business requirements.

Implement business modeling using MS Visio to develop screens for the application.

Conducted conference calls with SMEs to gather information.

Authored Functional Specifications and communicated them to development and testing teams.

Participated regularly in Review meetings with Project Manager, Architect, Application System Engineers and Business Analyst.

Flipkart Jan2014 - Nov2015

New Delhi, INDIA

Business Analyst

Flipkart Pvt Ltd. is an Indian electronic commerce Company has competition with Amazon, EBay, Myntra


Implemented the SDLC for the developing life cycle and followed the standards process in the application.

Translated business requirements into functional requirements and approaches for developers.

Provided management support to the off-shore End to End integration/ Regression Test Team.

Workflow documentation and comprehensive training to the healthcare clients.

Analyzed corporate healthcare business processes to develop customized solutions.

Working with Medicare operational management to monitor, trend and report on operational metrics such as timeliness, workload, and staff trending, customer satisfaction, and other key measures to facilitate performance excellence.

Interacted with healthcare clients to gather requirements, objectives, and input and output requirements.

Developed test cases and scripts for front end testing.

Performed execution of test cases manually to verify expected results.

Ensured the accuracy and consistency of the data during the data loading process.

Developed Use case, Functional, Object diagrams using Rational Rose.

Was involved in managing the Daily Standup meetings and also ensured that quality standards were enforced as per the build-release schedule.

Developed a detailed test plan and test cases to cover all the requirements.

Used rational Rose to create UML diagrams such as use case, activity, sequence, class and component diagrams.

Developed Flowchart and process diagram using Microsoft Visio.

Analyzed data architecture, documented and delivered data mapping, performed risk analysis.

Frequently communicated with developers to resolve technical issues.

Environment: SQL, MS Office, UML, Rational Rose, Windows XP.

Oriental Bank of Commerce

New Delhi, INDIA Apr 2012 – June13

The bank offers a wide range of banking products and services such as deposit accounts, loans, debit cards, credit cards (with tie up with SBI), Insurance products, ATMs, Internet banking, Mobile Banking, Self-banking halls, call center etc.


Fully responsible for understanding business logic and designing requirements, assisting other business analysts in generating Functional Requirement specifications (FRS) and User Requirements Specifications (URS) and communication with developers.

Developed use cases, workflow, screen mock-ups and conversion requirements.

Developed packages and stored procedures.

Coordinated work plans between project manager and client using MS Project.

Helped in reviewing and editing of the test scripts.

Followed UML based methods using Rational Rose to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.

Reviewed business process, URS and functional requirements.

Assisted in process modeling; conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.

Created and tested scripts for the premium calculations, claim limits and deductible.

Involved in detailing project mission, data process flow diagrams, and timelines.

Developed Test plans and Test cases according to business requirements.

Used Rational Clear Quest for handling change requests.

Participated in automated regression and Non-functional test plans.

Maintained RTM (Requirement Traceability matrix) throughout the project.

Environment: RUP, Rational Requisite Pro, Rational Clear Quest, MS Office, Visio, Project, Windows XP, UML, SQL.


Bachelor of Technology in Information Technology (2006-2010)

Punjab Technical University, Punjab, India


Certified Scrum Master – Scrum Alliance

WORK Authorization – Green card Holder

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