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Desktop Support Technician

Norcross, Georgia, United States
August 16, 2018

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Momin Hoque

**** ************ **. ***** 404-***-****

Norcross, GA 30093 E-mail:

Objective To obtain a role requiring keen troubleshooting, technical /help desk support, communication and business development skills

Education Intermediate of Science 1988

Dhaka College, Dhaka, Bangladesh

A+ certified Technician

Technical Experience

Experience configuring computer hardware/software and network

Implemented Virtual Local Area Networks

Familiar with IP configuration

Mapped/Installed drives on various workstations

Provided desktop support for switchboard operators

Populated service tickets using Service Center 5.0.3

Professional Electronics Technician/Computer

Experience JHMM Services LLC (2014 – Current)

Service Center

Commercial lock &Porgarmar

Ensured network system and d ta availability

Accept Customer desktop/laptop/mobile devices for repairs

Break down systems, remove malfunctioning hardware and install new parts

Printer configuration- including hardware and software troubleshoot.

Onity lockrepair/key Encoder repair/ exit door time setup&repair

ONITY (United Technologies)

Electronics Technician/Computer

January 2000 – 2014

Test the electronics device and configuring with hardware and software

Interface daily with 150-200 customers phone support

Install software for computerized lock

Repair circuit board and complicated components

Key machine HT24/HT28/AD

Program microchips and eprom

Assist PC support, troubleshoot operating system including hardware/software and network

Operating Systems include: Windows 7/XP/Vista/2000

Troubleshot and resolved TCP/IP issues and email access problems on Windows (95, 98, ME, XP, 2000) and Mac (OS 8 through OS X) platforms, as well as the related applications (Internet Explorer, Firefox, Safari, Netscape, Netscape Communicator, Outlook, Outlook Express, and Eudora).

HQ Computer & More

PC Technician, April 1998 – December 1999

In house and onsite pc support –configure hardware/software and network

Troubleshooting and configure printer, hardware failure and network/internet failure

Customer support/Phone support

Executed shipping/receiving activities, Performed product stocking duties, and Completed inventory counts

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