Elizabeth Jue

MARKETING COMMUNICATIONS SPECIALIST

Clearwater, FL 33760

ac6mxa@r.postjobfree.com - 813-***-****

Seeking a position utilizing my University of Tampa's Bachelor of Arts degree in Communications, along with my work experience.

Authorized to work in the US for any employer

WORK EXPERIENCE

Collector

Macy's Credit Services - Clearwater, FL - March 2016 to Present Receive Inbound and make outbound calls to Macy's customers and aim to collect money from customer

during the call

Collecting debt from Macy's credit card holders, and accurately receiving payment information Payments received include past due amounts, total dues, and balances I have accomplished these achievements consistently: Top Collector, Lowest Wrap Time, and Lowest

Average

Handle Time

ALSO: WORKED WITH MACY'S SERVICE AMBASSADORS IN MACY'S SOCIAL NETWORKING i.e. LinkedIn which included branding and professional photoshoots, Facebook for job and product marketing and Instagram

In January 2017, collected over $176,000

#1 Collector for Macy's Credit Services 2016

In 10 months, I have collected 1 million dollars

December 2016: Collected over $200,000 #2 Top Collector in Department November 2016: Collected over $173,000 #3 Top Collector in Department October 2016: Collected over $146,000 #1 Collector in Department Participate in diversity and ethnic activities in the South Credit Department of Macy's Punctual, with five 100% and one 95% on score card Excellent skill in working with Rumba, UCD, UAD, InSite, Outlook Customer Service Agent

Sykes - Inverness, FL - October 2015 to January 2016 lowered average call handle time by helping customers efficiently and quickly read and answered emails in a proficient manner

Experience with presentation software (e.g., Microsoft Publisher, Adobe Publisher, etc.). worked with different systems including Right Now, Remedy, Interceptas, Adobe, Analyzes customer requirements, develops messaging architecture and competitive positioning, specifies vehicles/projects, secures resources, communicates project development and drives creative development processes.

gave customers resolution in their first call, to proactively keep call volume down customer relations

Customer Relations

Sitel - Spring Hill, FL - September 2013 to August 2015 Skilled in CRM and HUBSPOT for communication. I use CRM ONContact to create cases for customers and to navigate customer info.

Experience with social marketing, and E-Discovery when discovery in legal proceedings such as litigation, government investigations, or Freedom of Information Act requests, where the information sought is in electronic format while using Cloud Nine. Worked as a Marketing Communications Specialist where I was responsible for the marketing activities for the product site, which includes focus on making more customers aware of the brand which drove demand and adoption, with an overall goal of customer success

• Creates communications programs that effectively describe and promote the organization and its products including graphics, product collateral, logos, or other CrearwQpromotional products.

ranked 1 out of all representatives

lowered average call handle time

assisted customers with their issues, resolved their problems showed active listening by providing resolution

Work with their marketing contract resource on industry specific projects.

• Manage email campaigns, Manage social media drip campaigns, Collect and load contacts into CRM system after webcasts and other events used good word choice to communicate effectively

Sales Representatives, Services

LiveOp - Tampa, FL - September 2009 to December 2013 assisted customers with products

Assisted with project and budget for PRO FLOWERS, an information technology company, during all holidays, including Mother's Day, Easter, and ALL peak seasons sold products to customers

experience with inbound and outbound calling

used rebuttals to upsell for commission

received commission on hard to sell products

Assistant Manager

Sales Representatives, Services - Clearwater, FL - August 2012 to May 2013 trained employees to sell cabinets by teaching associates how to PRESENT and COMMUNICATE efficiently with customers and designers and Home Depot trained employees to train others

Monitored and denied or aproved creative marketing material before it went out to use in the field

Worked closely with Home Depot and Built a Successful Channel Partner Program with other Marketing Companies in the area

Experience with email marketing I.E.Mailchimp

Create effective messaging for press releases and other marketing communications

• Works with outside vendors/agencies for design and execution of advertising campaigns, trade show exhibitions, mail campaigns, and seminars.

I coordinate Webcast scheduling book a BrightTALK Pro webinar by clicking the " Add Content " button in the home tab, clicking " Schedule a webinar " and then clicking " Schedule" under the Pro webinar section took attendance

excelled in selling cabinets

Experience with social media marketing and drip campaign demand generation, digital marketing, storytelling, and influencer marketing

ranked 1, 2, 5, 7 in the country numerous times

interviewed employees

Lobbyist

Onpoint Advocacy - Tampa, FL - January 2008 to April 2012 reached out to advocates

outbound calling to those registered to vote

go input on their opinion on political issues

Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. wrote letters on their behalf and letters were edited and mailed to the government worked on different campaigns i.e. outbound calling to tally votes on governmental issues, called to give

invitations to town meetings and made notes on who was attending Onpoint Advocacy - April 2010 to March 2012

maintain company information management policies and records retention schedules; conduct and assist in e-discovery and investigations; and collaborate with internal and external resources in developing and implementing best records management practices including electronic records

Sales Representatives, Services

LiveOps - December 2007 to December 2008

tampa, FL

answered questions

sold products

Take the lead on preparing new marketing materials received commission for sold products and upsells

Track and update marketing KPIs weekly: SALES REVENUE, COST PER LEAD, CUSTOMER VALUE, INBOUND MARKETING ROI, TRAFFIC TO LEAD RATIO, LEAD TO CUSTOMER RATIO, LANDING PAGE CONVERSION RATES, ORGANIC TRAFFIC, SOCIAL MEDIA TRAFFIC, MOBILE TRAFFIC

use of rebuttals and excellent communication skills Effectively communicate marketing strategies to internal clients Hotel Clerk

Westshore Hotel - Tampa, FL - October 2007 to December 2007 assisted with check ins

greeted customers

worked with computer system to check in also took phone calls with shuttle scheduling and room service

Server

Valencia Restaurant - Tampa, FL - August 2007 to October 2007 took orders

served food

answered questions

stayed upbeat and happy

Retail Associate

JC Penney - Stroudsburg, PA - March 2007 to July 2007 rung up customers

gave customers help with finding clothes and items knowledge of where products were located

EDUCATION: Bachelor's degree (B. A.) from four-year college or university Bachelor's in Communication

University of Tampa

2011

Working Environment

Large, well-lighted, air-conditioned indoor office setting I own desktops and lap tops fully equipped with Microsoft Word, Adobe InDesign, and Powerpoint

Expert level skills in both Microsoft, Adobe InDesign, and Powerpoint Moderate noise (examples: business office with computers and printers, no traffic)

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