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Customer Service Sales Representative

Los Olivos, California, 91786, United States
August 11, 2018

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Michelle Chen

**** ******** ***, ******, ** ***** 858-***-****


Pursuing a long term position in a company in which my strong organization ability, relationship building skills and analyzing skills could be fully utilized to improve customers’ satisfaction and to make a positive contribution to the company where this position also has opportunities for growth and new skills learning.


Cal Poly Pomona University Expected August 2019 Major in Accounting

GPA: 3.46

Mt. San Antonio College Associate’s Degree

Major in International Business

GPA: 3.34


- Microsoft Word, Excel, Power Point

- People-oriented, exceptional customer service skills

- Adaptability and the ability to work under pressure

- Excellent comprehension, organization and coordination skills

- Strong interpersonal communication and negotiation skills

- Fluent in English and Chinese

Work experience

Roger L. Wu, OD May 2017-Present


- Collect payments and assist manager with billing

- Check-in patients and collect necessary personal and insurance information

- Assist doctor with office procedures such as OCT, UBM, Visual field, Topography, Diopsys and Fundus photography

- Make confirmed appointments with patients

- Perform clerical duties such as copying, faxing and emailing

- Answer calls and taking messages and answering questions

ChengZhi Corporation Wiltronic Dec 2014-Feb 2016

Accounting Assistant

- Generate purchase orders to domestic and overseas vendors

- Focus on cost reduction, negotiate with vendors on order pricing to increase profit margin by 5% monthly

- Work closely with customer service department and coordinate with all vendors to enhance customers’ satisfaction

- Consistently follow up with vendors on status of outstanding orders to ensure on-time delivery as well as product quality control

- Maintain and accurately update database to enable customer service department and sales to track orders and delivery status

Star Couture Inc. April 2014- Aug 2014

Sales Representative

- Assist with store inventory control to ensure adequate supply

- Increased overall sales by 1.2% in the first month by identifying customers’ needs effectively

Ten Ren’s Tea Expression Nov 2010-April 2014

Front House Waitress (Nov. 2010- Apr. 2014)

- Serve and attend to diners professionally and courteously

- Introduce and upsell tea products to customers

- Handle customer issues and complaints

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