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Sales Data

Richardson, Texas, United States
September 28, 2018

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Madhavi Noone




•Over 7+ years of experience as Business analyst with strong experience Insurance and Banking domains.

•Hands on working experience in requirement gathering, reporting, documentation and planning.

•Facilitated Joint Application Development (JAD) sessions, Workshops and requirement facilitation sessions with end-user/clients/stake holders and the IT group.

•Proficient in conducting User Acceptance Testing and verifying performance, reliability and fault tolerance issues.

•Collected data related to business process and provided assistance in the project planning.

• A dynamic professional experience as a Business Analyst / Product Owner.

•Expertise in achieving cost-effective production with increased quality.

•Expertise in identifying the requirements and also in finding the system requirements.

•Actively participated in data modeling and business modeling.

• Involved the maintenance of the Analytic Systems data dictionaries, Develop, document and perform testing.

•Partake (as product owner) in a scrum, including sprint planning, grooming, 2-week sprints, review, retrospectives and daily stand-up's to ensure that all tasks outlined in sprint planning are advanced and completed as needed.

•Make necessary updates in Adaptive(Local Metadata repository) and info portal(Enterprise Metadata Repository) and completes all required testing.

•The enterprise content manager (ECM) to identify and manage the project requirements.

•Expertise in System Testing, Regression Testing and maintaining Traceability Matrices for Baseline documents.

•Analyzed the changes performed in CRM application for marketing, sales etc. translated them to Business and functional requirements for Sales and Service Clouds in SFDC.

•Create and maintain client/product glossaries .

•Experience in data analysis, SQL server database development and maintenance, data modeling that support day to day business operations.

•Product owner writing user stories for hotel-facing web application for reservations, revenue management and property management functions as well as dashboard reporting.

•Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by Salesforce.

•Strong verbal and written communication skills

•Supported and maintained corporate CRM systems and related applications.

•Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC

•Documented small-to-medium sized CRM based projects details.

•Result oriented, motivated and an organized team player with a capability of working for a common goal .

• Involved in designing, developing and implementation of Robotic process automation (RPA) using Ui Path.

•Assisted client in applying for and getting government benefits and health care supplies.

•Composed, professional and a well-balanced individual with strong understanding of business relationships and business requirements.

•Diverse domain experience i.e. Healthcare, Insuranceand Banking sectors.

•Exposed to various development methodologies like Waterfall, SDLC, Rational Unified Process, Agile and Scrum.

Experience - Select Responsibilities & Accomplishments

CVS Caremark

Feb 2015- Till date

Richardson, TX

Sr. Business Analyst /product owner


•Participates in business meetings/interviews to analyze and redesign Claims, Group & Member Enrollment processes

•Prepares detailed requirement specifications, business process diagrams, charts, tables, reports and flowcharts.

•In the team of documentation on BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.

•Facilitate Joint Application Development (JAD) sessions with the Management, Mainframe and HIPAA team to make sure everyone are in sync with the business requirement processes.

•Manages claims management process, Knowledge of Medicaid and Medicare Services. CMS, Health Assessment Systems,Hl7 Standards, HIPAA,PPACA(Patient Protection and Affordable Care Act), Compliance issues, HL7 Message Validation, ICD 9, Electronic Health Records, Electronic Medical Records.

•Highly skilled in RPA processes, including requirements gathering, solution designing, coding, testing, debugging, documentation and implementation using Automation Anywhere

•Assisted in coordinating and managing Home Health care services - supervising and monitoring service providers, scheduling, and payment.

•Prepare prior to meeting clients by expanding my vocabulary and knowledge using dictionaries, glossaries, and reliable internet resources.

• Execute Metadata process and requirements partners with Data Stewards, technology partners, Data Sourcing team and enterprise Data Management.

•Provides support to the enterprise content manager (ECM) to identify and manage the project requirements.

•Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management also implemented sales cloud and service cloud to improve customer retention and service delivery process improvement.

•Create and execute test scripts in SQL environment for testing of each of metadata development.

•Product owner writing user stories for hotel-facing web application for reservations, revenue management and property management functions as well as dashboard reporting.

• Conducted functional walkthroughs, to gather the modification requests from the user to upgrade or change the specifications for the product.

•Proficient in tool evaluation and feasibility to help in selecting suitable Automation tools for RPA implementation and created POCs for various tasks.

•Ensure that the enterprise content is secured and accessible across all levels.

•Act as a Product owner in scrum meetings, communicate requirements and address queries.

•Analyzes and document the business processes, work flows and requests for Information Systems services to determine scope and order of magnitude.

•Experience in Healthcare Industry with strong operational knowledge of Health Insurance Portability and Accountability Act (HIPAA).

•Analyzes web applications and conducted web usability studies.

•Involved in identifying and defining the data inputs and captured metadata and associated rules from various source of data for ETL Process for data warehouse.

• Work with clients, client services, sales and training teams to understand where the biggest need for enhancements lies within a product.

•Work with clients, client services, sales and training teams to understand where the biggest need for enhancements lies within a product.

•Created and maintained several SCRUM artifacts such as Prioritized Product Backlog, Acceptance Criteria, Product Vision and Product Roadmaps.

•Experienced in design and presentation of UI prototypes (Mockups, Wireframes) that were presented to the client business team, stakeholders and design experts.

•Consulted with healthcare insurance company to develop conversion specifications for other insurance Coordination of Benefits (including Medicare).

•Participates in daily scrum/standup meetings to produce artifacts- product backlog,sprint backlog in agile methodology and document the meeting minutes in MS Word and send them out for confirmation.

•Execute Metadata process and requirements partners with Data Stewards, technology partners, Data Sourcing team and enterprise Data Management.

•Integrated Salesforce CRM with Siebel CRM explicitly using web services API.

•Volunteered to learn JIRA, in order to successfully implemented JIRA to replace VSO.

• Headed up a team that was responsible for researching and then standardizing process & workflows within JIRA across all teams.

•Written RequirementandDesign document for Master Data Entities(Corporate Modeler).

•Provide strategic direction for product considering enterprise goals, competitive analysis, and user research

•Analyzed different source systems in order to come up with Source system, which was generating the data.

• In-depth knowledge of healthcare organization operations including outsourced operations, health insurance, HIPAA, and Medicaid/ MMIS, including MITA.

•Converted Data from legacy system to the new system (Data Conversion).

•Communicates process changes, enhancements and modifications to the team.


Aug 2013 to Jan 2015

Bowie, MD

Sr. Business Analyst

Roles & Responsibilities

•Developed the scope and vision documents that defined the primary goals, objectives and scope of the project.

•Designed and worked on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing and tracking applications.

•Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.

•In the team of business requirements Documents (BRD) and got sign off to be used by the developers.

•Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and with Rational Rose.

•Used the BPMN to GAP Analysis to bridge the gap between business processes.

•Document, analyze and define the user and system requirements and use Rational Requisite Pro to manage the requirements.

•Developed detail class diagrams and sequence diagrams using Rational Rose.

•Developed as-is and to-be business processes using BPMN standards.

•Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JAD sessions with Focus group.

•Documented business requirements for system issues and enhancements using Rational Requisite Pro.

•Used MS Project to manage schedules, deadlines and resources and collaborate on the project.

•Acted as a liaison to the Training team to facilitate them to deploy the training.

•Experienced on RPA tool like 'Automation Anywhere' can be onboarded. Leadership and Business Consultancy • Worked as Business Consultant for a telecom client.

•Worked with the Policy and Procedure team as required to define new/updated policies and procedures.


Jan 2011 to July 2013

Bloomington, IL

Business Analyst

Roles & Responsibilities

•Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)

•Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs

•Conducted JAD session with management, vendors, users and other stakeholders for open and pending issues.

•Used MS Visio to create Business Flow Diagrams and Work Flow Diagrams

•Maintained Requirement Traceability Matrix (RTM) and managed requirements

•Created Use Cases and did intensive Use Case Analysis

•Developed User Acceptance Test Cases and completed User Acceptance Testing.

•Used Test Director Tool for implementing Test Scripts and Tracking Defects

•Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking.

•Consulted with IT personnel to determine business, functional and technical requirements for specified applications.

•Organized chart-holding facilities and assisted in training staff. Assisted various projects from start to finish through the SDLC process.

•Participated in Code Reviews, System Testing and UAT followed by production verification, post production testing and support.

•Responsible to translate business requirements into quality assurance test cases.

•Performed user acceptance testing to ensure system integrity before release to production.

• Reporting the bugs in ClearQuest, interacting with the developer for resolving the same and retesting the resolved bug.

•Developed test scripts using SQL queries to validate data.

•Used Data Stage Directorto validate, run and monitor the Data Stage jobs.

•Reviewing the test activities through daily Agile Software development stand-up meetings.

•Performed business plan, risk and stake holder management.

•Initiated and participated in operational process flow reviews.

Education & Professional Development

•Bachelor’s Degree In CS

•Masters in Information Systems

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