OMRO, WI *****
Extremely proficient Manager/Customer Service Representative with extensive experience. Strong customer service and problem solving skills with the ability to resolve conflict and follow through. Works well in a team environment a well as individually with little supervision. WORK EXPERIENCE
120 Commerical Street
Neenah, WI 54956
March 2016 to January 2017
CONSUMER SUPPORT REPRESENTATIVE:
Daily process of internal Emails of Consumer Health Care Products . Extensive product knowledge. Daily quota required. Problem solving . Analytical process. Ability to work under pressure. Proper English and writing skills. Data Entry.
NETWORK HEALTH INSURANCE
1570 Midway Place
Menasha WI 54952
July 2014 to January 2016
CUSTOMER SERVICE REPRESENTATIVE:
*Receives, interprets, and accurately responds to inquires from members, providers, employer group, and internal customers via telephone as well as walk-ins.
*Consistently, completely, and accurately documents and codes all inquires within programs. Maintain proper voice tone and volume when interacting with difficult members/providers.
*Work as a team member and independently, demonstrating a high level of initiative and self-direction.
*Maintains knowledge of administrative exception, complaint, and grievance policy and process.
*Demonstrate an organized and accountable approach to daily administrative responsibilities.
*Adheres to a strict code of confidentiality at all times. Quotas required.
*Manage and responsible for several Specific Group Accounts. RESCARE HOMECARE
2020 W 9th Avenue
Oshkosh, WI 54902
December 2012 to April 2014
QUALITY ASSURANCE MANAGER:
*Provide support to the assigned Branch office service sites through assistance with all aspects of Human Resources. Administrative support.
*Perform New Employees Orientation at various branch offices. Complete employee OnBoarding.
*Resolve employee relation issues and assist with investigation. Conduct training and development programs. Perform background checks, DMV, & Sex Offender.
*Provide direction with regulatory compliance. Maintain database for RN/LPN/CNA licenses.
*Manage employees recruiting, hiring, and retention. RESCARE HOMECARE
2020 W 9th Ave
Oshkosh WI 54902
November 2011 to December 2012
*Answer the office telephone with professionalism and focusing on customer service and sales. Transfer.
*Pick up, open, sort, and distribute all the assigned service site mail. Process daily mail.
*Maintain appropriate levels of office supplies and order supplies as needed for Core &Branch offices.
*Direct and guide all maintenance activities for the office. ACCOUNTS PAYABLE:
*Receive and process all vendor invoices for 7 branch locations.
*Code accounts payable invoices that are routed to Corporate office and review/sign the accounts payable check register. Citrix and Oracle.
*Perform all Credit Card duties to include: retain receipts, prepare transaction logs/detail, receive and approve bank statements and ensure all receipts are received and sent to Corporate office by due date.
*Process/run missing benefit deduction reports and follow up with corporate office. OSHKOSH B'GOSH/CARTER'S
112 Otter Avenue
Oshkosh, WI 54902
April 2006 to April 2010
CONSUMER AFFAIRS REPRESENTATIVE:
*Assisted Consumers with all inquiries about Oshkosh B'Gosh and Carter's products and company stores.(Email, postal mail, telephone, and fax).
*Continuously maintained databases with information on all types of contacts, resolution and final outcome. Run monthly reports regarding company products.
*Coordinated and executed Donation requests received for both Oshkosh and Carters Corp.
*Took ownership of maintaining and distributing all Multiple Birth (Triplets) inquiries and products-key accounts
*Executed company procedure for consumers regarding products advisory of Fall 2007 tagless issue.
*Recognized for my exceptional customer service by management and customers. EDUCATION
Oshkosh West High School
Microsoft Excel, Word, Outlook,Kronos, AS400, Powerpoint, Everify, Citrix, Oracle, Enterprise, ForwardHealth, Point of Care, Care Live, SalesForce, PeopleSoft, SharePoint, & many other company owned programs.
**Customer Service Interactions, Data Entry, Problem Solving, Time Management, Verbal and written communication, Strict Code of Conduct, Independent, Initiative, Understanding and Empathy.