Customer Service Data Analyst

Resume

Syrus Mathew

**** * ******* ***** *** ***6, Denver Colorado 80247 720-***-**** **********@*****.***

Professional Summary

Am a new graduate in IT looking for an entry Level position to work as a software Developer/Engineer or Data Analyst.

Education:

Regis University

Master of Science – Data Science 2018 – 2020

Metropolitan State University of Denver

●Bachelor of Science Computer Information Systems –December 15th 2017

Relevant Skills and Certifications in Progress

●CCNA Routing and Switching

●CompTIA Security

Relevant courses and skills:

●Java programming-Writing computer programs for various functions

●Hadoop Developer and Data Mining

●Linux/Unix

●SQL

●Tableau

●Excel and R

●Windows operating system, Linux operating system-Installations of various applications in many operating systems

●Proficient in Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint.

●Business Application Development using Java language, Database administration and management

●Telecommunication Systems and Networking

●Computer System Analysis & Design

Relevant Work Experience

TAK/Comcast Communications-Broadband/Installation Technician; July 2018 to Date

Cabling; Both Ethernet and Coax;

Telecommunication lines

Connecting and installation/repair television signal equipment.

Pathways International-Clinical Data Analyst; January 2018 – April,2018

●Served in contract position to gather customer data and clean it in readiness for analysis using various software and applications like R, Python and MS Excel.

●Entered the data into analytic applications and used various commands to align the data for further processing.

●Made important decisions and choose the right applications for analyzing the data depending on the type of data and results optimized/expected.

●Analyzed the data using a number of Analytical tools and applications and gave my recommendations and inferences

●Designed and optimized best methods to provide solutions to the various challenges in relation to the research Questions.

●Communicated the results to relevant authorities using best user-friendly interfaces like Tableau and PowerPoint.

CenturyLink-Network Operations Intern; May 2017 –July 2017

I worked as an intern at CenturyLink with their IT team and accomplished the following;

●Upgraded code and software for Routers and switches both Cisco and Juniper.

●Entered data into the company’s Network Technical Services System (OCPM)

●Transformed the Routers and Term Servers to use SSH in addition to Telnet to enhance security in accessing data and transmission of data by changing updating the code to accept the SSH configurations and assigning rotary schemes on legacy devices.

Focus Global IT Systems- Network Installation Tech; Oct 2007 – February 2012.

Troubleshoot computer hardware faults in Desktop computers and repaired them including installation of windows and Linux operating systems and application software’s. Antivirus and user interfaces such as Microsoft office application management.

●Designed and Installed Internet Infrastructure in 22 schools

● Submitted project proposals for approval

●RFI Process – creating posting and managing the RFI process from start to finish.

●Quality control to ensure conformity with specifications.

●Daily progress inspection and reporting to management.

●Designed and Implemented LAN and ethernet cables in 22 schools.

Other Work Experience

Colorado Department of Human Services- Health Technician II; June 2014 to Date

●Training new employees and helping with onboarding, mentoring new staff and residents, Working in collaboration with the Health team to ensure that all the residents under our care are well taken care of by observing and monitoring their cognitive changes and communicating to policy makers and medical team. Passing medications and monitoring any changes brought about by the medication and reporting to relevant authorities. Providing exceptional customer service to employees, residents and their guardians while safeguarding and following the HIPAA policies regarding confidentiality of client health information.

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