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Field Service Analyst

Hanover, PA
September 19, 2018

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Hanover PA *****



Field Service Compucom

Marietta, GA Nov 2007- Present

Certified on 25 different Xerox printers and 16 Lexmark printers HP Edgeline Certified, Dell Desktop and Server certified, Lenovo Desktop/Laptop certified. A+ certified since 1999

State Farm systems integrator. Responsible for network and IT operations in over 500 State Farm agent’s offices. I am responsible for everything IT related in their office. From a Cisco 2911 router that also serves as their phone processing router, to their printers (primarily HP 3015 and Oki C531dn), and all their desktops/laptops (Dell 9050 desktops and HP 840 laptops). I’ve been essentially a State Farm only tech since 2011. The criteria for State Farm techs is rigid and customer service skills weigh more than technical expertise. Currently engaged in State Farm Windows 10 upgrade. Prior to that client, I worked on the AT&T account, on site in an office location where I was responsible for desktop/laptop imaging, backup, restoration and customizing employee’s computers.

IT Manager/Account Manager ADA Real Estate

Duluth, GA March 2005- October 2007

Boosted production by 60% by applying state-of-the-art hardware/software. Trained all employees in use of new technology. Served as help desk support

Mortgage Processor Wall Street Mortgage

Marietta, GA November 2002- March 2005

Self taught mortgage processor becoming a top producer very quickly. Recognized for highly-developed Customer Service Skills

Help Desk Trainer Lanier Worldwide Tucker, GA

April 2000- November 2002

Managed HP certifications for entire staff certifying 25 members in two months. Support MS Outlook for sales staff. Supported Ricoh hardware/software

First Line ATM Technician Diebold

Atlanta, GA May 1998- April 2000

Software and hardware support for banking industry. Served on Y2K team to ensure compliance

Graduated from Brookwood High School June 1984

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