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Desktop Support Data Analyst

Landrum, South Carolina, United States
September 18, 2018

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Ludlow Hamilton

** ********** ** *********, ** **072

Home: 267-***-**** l Cell: 267-***-**** l

Entry-Level Opportunity in…


Achieved 3.47 GPA, 4 years on Dean's List Previous experience programming within the fields of finance and psychology knowledge of various languages and programs used in research and experiment implementation as well as in statistical analysis


University of Phoenix - Phoenix- AZ Graduation: 2017

Bachelor of Science in Computer Science (BSIT/SE), Information Technology with a Concentration in Software Engineering, Minimum of 6 years of relevant IT support experience, preferably as a systems administrator and/or desktop support technician

Programming Languages: Java, C, Python, Prolog, HTML/CSS, XML, BASIC, Software Applications: Eclipse, IBM Rational Entry-Level Data Analyst Application Developer, SQL Developer, SAS, SPSS, NSBASIC/Palm, NSConduitBuilder, SWI-Prolog, Microsoft Word, Excel, PowerPoint, Access Operating Systems: Windows XP/Vista, MacOSX, Linux ASP.NET (Ubuntu desktop/server)


Over 6 years of experience in configuration of 360, MS Exchange server, Lync Active Directory and Networking Expert in Microsoft Exchange technologies Exchange 2003,2007,2010,2013 as well as Office 360 and Microsoft Lync 2010 and 2013. Developed proof of concepts and created technical architecture components. Analyzed and resolved technical issues relating to system architecture created and maintained work products for application and data domains, conducted gap analysis and generated business proposals. Provided technical guidance during client workshops and regional events automated and executed Office 365 procedures utilizing Windows PowerShell Resolved tenancy technical issues and monitored Office 365 systems. Administered and supported Office 365 and MS Exchange policies. Provide desktop and laptop support for system refresh project, supported users on setting up multiple network printers, managed hardware and software failure due to viruses, network cabling and termination and Punch down keystone jacks and patch boards

Profiled and interviewed engineering and scientific workstation users and provided solutions for applications and auxiliary equipment needs for supplied standards. Certified and developed documentation for applications as needed to load client's workstation. Knowledge of Active Directory administration to manage user accounts, computers, groups, objects, and containers knowledge of multiple desktop Operating Systems including Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Linux, and MacOS


Troubleshooting proficiency Experience with Cisco networking

Documentation & reporting Accomplished with mobile devices

Exceptional telephone etiquette Strong understanding of TCP/IP concepts

Microsoft Office expert Patient and diligent

Work Experience

Mcclatchy/Iron Systems INC/Wipro Techologies-Information Technology Engineer End User Computing-Desktop Support

Contract: March 2018 to August 2018

As an IT engineer provide help to meet their employer's over 360 End User for computer. Performed Windows 10 migration and deployment to ensure compliance with the user. Deploy laptops and desktops to a user's physical location and provide physical installation of hardware and peripherals (e.g. docking stations, CAC readers).

Provide hardware and software problem resolution for end users.

Load special software and drivers and map drives as needed.

Train users on the basics of Windows 10 and VDI (via Citrix)

Provide hardware and software to MacBook Pro/ Air to users

Perform job requirements and provide customer service with minimal supervision.

Clearly communicate technical solutions in a user-friendly, professional manner

Also with experience in Active Directory, Addigy, KACE system,Cherwell ticketing system and checking inventory.

Field Nation Technology- Support Technician

Independent Contract: February 2018 to Present

Provide technical support and troubleshooting services to end-users who need assistance with their computer also point of sale POS setup. Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook experience with Dell & Client laptops and desktop computers Backup and restore an organization's data files and systems.

Install, configure and upgrade PC software and operating systems.

Clean and repair computer hardware, such as keyboards and printers.

Remote IT help desk technicians provide technical support over the phone or Web.

Remote help desk technicians often use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.

Robert Half Technology/EBryIT Information Technology Specialist/Desktop Support

2-month 1099 Contract: June 2017 to September 2017 Bill Weaver

Field Project Manager - eBryIT, Inc. 803-***-****

The primary responsibility is to diagnose/ticket laptops. Perform tasks such as installation, parts repair of Computer and Laptop. Manually examine and replace all broken component of the laptop hardware and peripheral. Troubleshoot systems device both hardware, re-imaging configures and installs software. Determine an organization’s network and computer system needs before setting one up

Install all network hardware and software and make needed upgrades and repairs

Maintain network and computer system security and ensure that all systems are operating correctly

Collect data to evaluate and optimize network or system performance

Add users to a network and assign and update security permissions on the network

Interpret and solve problems when a user or an automated monitoring system alerts them that one exists.

Columbia Dentist -- Dutch Square 421 Broad River Rd, Columbia, SC 29210

Roy Riley, supervisor, can be contacted - 803-***-****

Data Analyst/Desktop Support, Part-time - 2010- 2017

My responsibility is to diagnose/ticket laptops perform tasks such as installation, parts repair of Computer and Laptop.

Manually examine and replace all broken component of the laptop hardware and peripheral. Troubleshoot systems device both hardware, re-imaging configures and installs software

Provide networking to desktop, laptop and installs software maintenance perform tasks such as installation, parts repair and upgrade computer hardware

Troubleshoot printing issues, resolve complex technology problems as the go-to person for IT issues.

Also include analyst/Data Analyst project planning and management, software analysis and design.

Extensive knowledge of financials and MS Excel including amortization, debt securities, equities and derivatives such as options, Asset Management role within the dental practice.

Lexington County Fire Department, Volunteer Firefighter Part time on call, 212 S Lake Rd,

Lexington, SC 29072 – 803-***-**** from 2010- 2011

• Served the community by responding to a wide variety of situations ranging from emergencies

• That immediately threaten lives or property to some non-emergent calls.

• Responded to routine citizen requests for information or assistance Performed

• Duties in the following general categories: fire suppression, emergency

• Medical aid or rescue, hazardous material responses, training, building

• Inspections and public education as volunteer firefighter we normally work

• Under the supervision of a company officer and is.

• Expected to function effectively as part of a highly trained team.

• Search burning buildings to locate fire victims.

• Respond to fire alarms and other calls for assistance, such as automobile and

Industrial accidents

Wood Scott Management & Construction, 808 N 63 St, Philadelphia, PA

Property Manager /Asset Management– full-time 2004-2007 Marshall Mitchell, Supervisor - 215-***-****

• Meet with prospective tenants to show properties, explain terms of

• Occupancy, and provide information about local areas.

• Direct collection of monthly assessments, rental fees, and deposits and

• Payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

• Manage and oversee operations, maintenance, administration, and

• Improvement of commercial, industrial, or residential properties.

• Maintain records of sales, rental or usage activity, special permits issued,

• Maintenance and operating costs, or property availability.

Technology Skills

Visual Studio .Net, Visual Basic 6, C#, ASP.Net, C, C++, Java, Net, XML/HTML, JavaScript, Ajax, CSS, Windows, Linux, Unix, MS Office Suite Software, IT Consulting, Technology Education, Technology Change Management

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