Robert William Moser
Dallas / Fort Worth, Texas
An Information Technology Project/Program Leader with demonstrated skills in project and program management, people management, business process design and requirements analysis, estimation and risk management, technology and infrastructure support, new business development, and methodology/process optimization. Proven skills at leading, developing, and motivating people for successful solution delivery of complex business solutions.
Vizient, Irving, TX
Senior Project Manager, Infrastructure PMO, April 2018 – Current
Managing a project to create a Disaster Recovery infrastructure between two Vizient data centers in Dallas and Chicago as well as migrating a mission critical application to the DR platform being created.
DR platform includes Oracle Exadata in the Oracle Cloud, VMWare virtualization, Zerto replication of VMs, numerous MS SQL databases, Dell Boomi EDI, Globalscape SFTP EDI, f5 load balancers and Palo Alto firewalls.
Tools utilized for project management and planning: Microsoft Office, Microsoft Project, Sharepoint, and Visio.
Southwest Airlines, Dallas, TX
Senior Project Manager, Quality Management & Architecture Products teams, January 2016 – January 2018
Planning and estimating for a >$25M (phase I) data center disaster recovery and data center migration project.
Plan a two year project providing assistance and standardization to teams migrating their applications to Amazon Web Services.
Manage $10M implementation project installing Infrastructure Automation, Test Data Management and Application Dependency Management (service virtualization) tools as part of a DevOps corporate direction. Implementation performed using Agile/Scrum methods using such automation tools as Monit, ELK, Jenkins, pagerduty, Chef, and Ansible.
Release manager for the Architecture Products team supporting Atlassian tools (Jira, Confluence), AgileCraft, and the Continuous Integration / Continuous Deployment tool stack. Releases managed through Service Now change control.
Plan project which includes Amazon Web Services CI/CD stack, Docker & Kubernetes containerization implementation and hybrid cloud implementation.
Manage all vendor engagements including Amazon Web Services (AWS) consulting engagement to support AWS migrations.
Manage and approve access to AWS resources.
Responsible for the funding / governance process for assigned projects, including initial funding planning, justification, tracking, change control and final project close.
Tools utilized for project management and planning: Sharepoint, Jira, Confluence, Microsoft Project, Service Now.
Agile development: 2 week sprints (synchronized throughout the company), sprint planning meetings, daily scrum, sprint review meetings, and sprint retrospective meetings. Product ownership and scrum master separate from project management role.
Dell Services (previously Perot Systems), Plano, TX
Program / Project Manager Senior Advisor, Commercial Systems Group / Wolters Kluwer account, April 2008 – October 2015
Manage data center infrastructure implementation and modification projects including server and storage implementations, business site moves, and migrations utilizing Microsoft Project, Project Server, Sharepoint, and customized account tools. Manage on average 14-19 infrastructure projects simultaneously utilizing both on-shore and off-shore (India, Mexico) resources. The following are examples of some of the projects and programs managed during the last five years.
A program for the conversion of the Wolters Kluwer NA network (over 100 remote sites and multiple data centers) from frame relay to AVPN technology. The project ran for over a year and was accomplished with no unscheduled outages or issues.
VoIP program deploying I3 VoIP/Integrated Messaging system throughout Wolters Kluwer North America. This was run with 15 subordinate projects and two subordinate project managers.
Relocated/moved a Wolters Kluwer data center in New York City
Over 170 projects implemented in the last five years
Projects include data center implementations of Cisco network switch & routers, Compellent and EMC NAS and storage frames, HP DL series servers, Dell servers, VMWare servers, Sun servers, F5 LTM/GTM physical and virtual, Netscaler virtual LTM, Riverbed WAN accelerators, and IBM Power servers and frames.
Implementation of virtual servers into the Dell Fully Managed cloud
Providing technical consulting on disaster recovery architectures including data mirroring and virtual server/network failover to the Legal Services business unit.
Security implementation projects: Internet Gateway – Bluecoat, Data Loss Protection (DLP) - Websense, Network Access Control (NAC) – ForeScout CounterACT, Mobile Device Management (MDM) - Airwatch, Security Information Event Management (SIEM) - Splunk, and Endpoint Encryption as well as PCI compliant restricted VLAN (802.1Q) implementations and server migrations.
Develop standards & practices for project managers and train new PMs. This resulted in an almost 200 page guide for account project managers.
Provide PMO reviews and approvals for PM change requests, scope definition documents and other project artifacts for a PMO of 10 project managers
Create project request SOWs including tasks and cost estimations for both North America and EMEA at a rate of 3-5 project quotations a week.
Responsible for the budget justification and tracking, including final project shutdown summary for all projects assigned.
Enter and manage project changes utilizing Remedy
Perot Systems, Plano, TX
Account Management, Manager, Commercial Systems Group / Washington Group account August 2007 – April 2008
Manage data center infrastructure implementation and modification projects including server and storage implementations, business site and data center moves, and migrations utilizing Microsoft Project, Primavera, and eRoom tools.
Executed the move of the Birmingham regional office, including network, data center and PBX for 165 engineering employees.
Performed the migration from Novell file/print services to Windows file/print services for the Princeton regional office
Upgraded the server network infrastructure for the Princeton office data center including gigabit redundant front side interfaces, a private gigabit network for backups and a private server management network.
Implemented the network infrastructure for the application lab in the Boise office.
Coordinated the upgrade/migration of an engineering application (CAD) server infrastructure in the Cleveland office, including three new servers and a small SAN.
Expanded the corporate Exchange server environment, including the addition of a new server and SAN device.
Tracked and coordinated follow up remediation and documentation resulting from site security audit reviews.
Managed a variety of data center infrastructure projects including the removal of old equipment and cabinets and the addition of power switches to single sourced power devices in the Plano Technology Data Center. Developed an Access database for the tracking and change control of data center equipment.
Directed the corporate wide roll out of the WinInstall workstation auditing and management tool.
Responsible for project funding and tracking
Perot Systems, Plano, TX
Account Management Manager, Healthcare Group / Triad Account, April 2007 – August 2007
Program manage hospital site implementations of McKesson software, including site physical upgrades (network, servers, ancillary devices), software builds and configuration, data migrations and testing.
Perform formal risk management processes and project schedules using Microsoft Project Server 2003.
Data Return LLC, Las Colinas, TX
Senior Project Manager, October 2004 – February 2007
Manage data center infrastructure implementations in a highly managed hosting environment including network infrastructure (load balancers, routers, firewalls), servers (Windows 2000/2003 server, Sun, LINUX), VMWare ESX, Citrix, and SANs. Implementations included .Net, Java, SQL and Oracle based systems. Manage up to 50 simultaneous implementations, average of which is $120,000/year in monthly recurring revenue. Implementations were for such clients as HP, Match.com, LEGO, H&R Block and many other large and small clients. Use such tools as Microsoft Office, Microsoft Visio, Microsoft Project, and Sharepoint to manage and document implementations.
Manage Windows, Sun, and LINUX system administrators, SQL and Oracle database Administrators (both internal and third party), and network administrators during project implementations.
Consult with clients to determine optimum data center network, server and software configurations to support both public facing and internal corporate applications. Work with client and Data Return technical resources to architect and design appropriate infrastructure for hosting the desired applications.
Work with clients to set expectations and to work through any implementation difficulties that arises during the data center implementations. Ensured customer satisfaction and implementation quality to foster repeat business.
Plan and execute application and data migrations from customer data centers to Data Return data centers. Migration sources have been other hosting sites, company infrastructure and data upgrade migrations such as migrations from locally attached storage to SANs.
Define project manager processes and procedures including complex network changes such as firewall insertions and quality assurance processes such as the audit processes for transitioning customers into support. Train new project managers in processes, procedures and technology.
RWM Consulting, Dallas, TX
Owner, August 2003 – October 2004
Perform business process re-engineering consulting, application discovery, write requirements and design documentation for contract clients such as Hitachi Data Systems.
Manage implementation and deployment projects for both client server and web applications using such tools as Microsoft Project. Included Oracle database interfaces.
Perform IT process improvement consulting
Create IT outsourcing standards and processes.
Perform evaluations and implement open source, web based project management and collaboration tools.
Performed logical data model development using object oriented methods for CRM implementations.
The Baan Company, Dallas, TX
Senior Project Manager, Program Director, November 1997 - August 2003
Managed projects for the customization, implementation and deployment of the Baan CRM suite, including product configurator, sales force automation, marketing, and integration components at both large and small clients including AT&T, EDS, Hitachi Data Systems, Fujitsu FNC, Griffiths Labs, and Baan itself. Performed risk evaluation and mitigation, project planning, scope management, and was responsible for the on-time and on-budget delivery of each project. Managed multiple projects and clients simultaneously. Projects included UNIX, Windows, Oracle, SQL, .Net, and Java technology.
Managed multifunctional teams of technical staff to accomplish project goals. Teams were composed of both on-site and remote resources including international resources. Managed up to two or three subordinate project managers with a staff of up to 20 technical consultants in multi-million dollar per year implementations.
Performed business process analysis, wrote requirements and design documentation. Led requirements discovery sessions including C-level client representatives. Performed object oriented database logical designs using object oriented approach.
Assisted clients in national and global application deployment planning and execution.
Ensured customer satisfaction and fostered repeat business. Was the escalation point for all client issues and requests. Resolved client requests by working with support, engineering, and product planning groups to effect changes. Tracked issues to completion, actively kept clients informed of status and future product directions and assisted them in implementing changes. Client contacts were normally program managers, directors, and vice presidents.
Developed and maintained the standard Baan CRM SDLC methodology including documentation templates, project plan templates, standards, and estimation tools. Methodology was ISO 12207/SEI CMM compliant. Created Microsoft Project project plan templates and estimating tools. Utilized Microsoft Office, Visio, and Microsoft Project, including creating Project macros for estimation of project costs and complex software customization effort/cost estimation models in Excel.
Participated in bid and proposal efforts by personally creating and delivering VP and C-level client presentations, performing initial discovery, estimating project duration and costs, creation of initial project plans, negotiation, Statement of Work creation and preparation.
Worked with Baan CRM Engineering department to understand competitive environment and to specify and design new/revised product functionality based on competitive analysis and client feedback.
EDS, Corporate Information Systems, Plano, TX
Senior Systems Engineer, June 1991 – November 1997
Managed a team for the implementation of a time reporting solution for work hours and allocation of personnel expenses in a multi-regulatory energy company environment using PeopleSoft accounting and Lotus Notes. Performed interviews, documented requirements and prepared design documents.
As the Chief Architect for purchasing systems, developed and maintained the EDS Purchasing Group's (40+ software engineers) technical plans and assured the alignment to the business plan in order to achieve the business goals on a global scale. Owned and maintained the master project schedule for all information systems related projects. Created a Lotus Notes database to collect and organize plan, project and systems information including a plan view that assisted in alignment of plans; corporate direction, business unit plans, systems plans, and technology plans.
Developed, disseminated and implemented technical standards, methodologies, and direction including planning and managing technical evaluations of products, technology introduction planning, project budgeting and provided project consulting.
Managed the relationship between EDS Corporate Information Systems Division and technology vendors, including Computer Associates, Hewlett-Packard, IMC (now BEA), Ingres, Informix, Pyramid (now Siemens), and Oracle and performed purchase negotiations.
Developed a RFP for a major relational database acquisition including the development of the RFP evaluation criteria and standards including Oracle, Informix and Sybase.
Managed the introduction of the first large-scale SMP UNIX machines into the EDS data center. Planned, budgeted and oversaw the first operational client/server system implementation delivered on these machines. Managed the operations for the large-scale SMP boxes. Defined the operations procedures, including software operations, backups, capacity planning, security and auditing. Utilized Microsoft Office, Visio and Microsoft Project.
Designed and created a set of risk management templates and performed risk assessments for large software development projects in EDS Corporate Information Systems.
E-Systems, Garland, TX
Supervisor of Engineering Training, October 1987 – June 1991
Managed, with full budget authority, an engineering training group with a $1.5 million budget and five instructors.
Performed short and long term planning for all engineering training course development and delivery for engineers, supervisors, and managers.
Instituted quality control procedures and accounting methods that increased the over-all quality of courses while simultaneously reducing costs in excess of 18%.
Developed six new courses and managed the development of 18 others. The topics of these courses ranged from the highly technical (Advanced Ada and UNIX Internals) to software management oriented courses (Cost Estimation and Software Metrics). The number of employees impacted totaled 800-1000 students per year.
Taught classes in software development & testing tools, computer languages, and methodologies such as structured analysis & design, SEI CMM and software metrics.
Provided consulting services to product lines on systems analysis & design topics, on Department of Defense SDLC standards such as DoD-STD-2167A, standards customization and on the Software Engineering Institute (SEI) CMM process implementation. Was the divisional representative to SEI.
EDS, Technical Development Division, Plano, TX
Software Trainer, October 1985 – October 1987
Developed and taught classes in the IDMS database topic area, including programming, database analysis and design, and database internals.
Developed and taught classes in C and PL/I.
Developed and taught classes in Information Modeling / Object Oriented database design techniques.
Managed the Sun (UNIX) cluster for the training division.
EDS, Communications Services Division, Dallas, TX
Systems Engineer, July 1983 – October 1985
Managed the evaluation and procurement of a telecommunications trouble ticketing system for General Motor's worldwide telecom network. Participated in the contract negotiations, sized, configuration planned, and procured the computer hardware to support the application in the GM data centers. Created the project plan for installation, deployment and operations.
Managed a team to collect and analyze corporate requirements for a corporate database to support EDS' worldwide communication network. Designed the database and applications to support those requirements.
Developed a system to collect and statistically analyze CICS availability and transaction totals for IBM mainframe capacity planning purposes.
EDS, Government Services Business Unit, Fort Leavenworth, KS
Lead Programmer, January 1981 – July 1983
Econorex Systems, Kansas City, MO
Systems Engineer, January 1980 – January 1981
Child Incorporated, Lawrence, KS
Vice President of Applications Development, September 1978 – December 1979
U.S. Navy, San Diego, CA
Data Processing Technician, E5, August 1972 – August 1978
Beloit College, Beloit, WI
B.A., Anthropology, Minor: Biology, 1972
University of Northern Colorado, Greeley, CO
M.A., Public Administration, 1974
Continuing Education Classes
Successful Project Management (24 PDU)
Successful Project Workshop Facilitation (24 PDU)
Successful Project Execution (24 PDU)
Writing Agile Stories
Lifetime teaching certificate - State of California Community Colleges Board of Governors, 1975. Public Services and Administration subject areas
FAA Private Pilot certificate
Institute of Electrical and Electronic Engineers (IEEE)
Association for Computing Machinery (ACM)