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Dispatcher, Driver, Customer Service, Warehouse, Food Service

Casco, ME
September 18, 2018

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* ******* ***, *********, ***** 04043 C: 931-***-**** Results-driven Customer Service Representative with proven ability to establish rapport with clients. Personable and responsible Cashier with 8+ years in retail and customer service. Solid team player with upbeat, positive attitude.

Dependable Dispatcher highly effective at maintaining tight delivery schedules and keeping customers satisfied. Enthusiastic about driving improvements to business operations. Offering [2] years' of experience. Data entry

Schedule coordination

Improving operations

Map reading and navigation skills

Over-the-road transportation

Meeting Deadlines

Delegating work

Service planning

Customer service-oriented

Verbal and written communication


Cash Register Operation

Personal Protective Equipment (PPE)

Customer relationship management

Adjusting routes

Coordinating urgent deliveries

Safe driver

Food Service Experience

Delivery procedures

Training new hires

Processing orders

Inventory management

Manufacturing and warehouse


Food Preparation

Inventory Management

Food Service Experience

06/2015 to Current Dispatcher/Car Service

North East Mobile Health Services - Scarborough, Maine Utilized an on-board computer to ensure estimated delivery times. Kept accurate logs of all deliveries.

Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Interacted with customers in a pleasant, cordial manner. Maintained up-to-date knowledge of traffic problems and weather concerns. Reviewed routes and adjusted plans to meet daily requirements. Trained, coached and motivated employees to maintain compliance with procedures, standards and performance objectives.

Monitored dispatch board and adjusted call priorities. Tracked all changes in computer system.

Maintained current knowledge of all personnel in the field and all completed deliveries or delays.

Oversaw scheduling for the day-to-day activities of 5-25 transportation employees.

01/2014 to 03/2015 Line Coordinator

Kimberly Clark - Dallas, TX

Delegated daily tasks to staff members.

Prepared and reviewed internal documentation for management and production staff.

Scheduled production deadlines in alignment with job specifications and resources.

Guided and supervised new employees and junior staff. Communicated with all production personnel to drive safety awareness and team goal achievement.

Developed work orders and schedules for upcoming line production projects. 03/2013 to 12/2013 Baker, Restaurant Manager Trainee Dunkin Donuts - Dickson, Tennessee

Served as mentor to junior team members.

Developed and maintained exceptional customer service standards. Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. 09/2009 to 12/2012 Produce Department Manager

Murphy's Cee Bee - Charlotte, Tennessee

Received produce deliveries and unloaded produce.

Trimmed, washed and bundled produce.

Participated in quarterly inventory counts and conducted inventories. Provided clear, attractive and consistent signage. Planned attractive displays and ensured all displays were replenished. Ensured displays were replenished, rotated and culled several times daily. Priced produce to achieve margin and sales goals while maintaining a competitive pricing profile.

Assisted customers with produce questions and special orders. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.


Built and maintained effective relationships with peers and upper management.

04/2008 to 07/2008 Receiving Clerk

Soleras Limited - Biddeford, ME

Inspected product load for accuracy and safely transported it around the warehouse.

Negotiated contracts with outside providers to minimize costs to the company and customers.

Stacked and transported all overstock to storage areas. 03/2007 to 04/2008 Deli Clerk

Hannaford Supermarket - Saco, Maine

Followed all company safety standards, including food quality and sanitation procedures.

Distributed new item samples to customers to give them the opportunity to try products before purchase.

Completed orders according to customer preferences. Documented and entered special orders for event catering and party trays. 09/2006 to 05/2007 Crew Member

McDonald's - Saco, ME

Kept the restaurant clean and ensured that counters and tables were properly sanitized.

Followed all company safety standards, including food quality and sanitation procedures.

2006 High School Diploma

Thornton Academy - Saco, Maine, United States

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