Customer Service Administrative Assistant
Resume:
JOHNAH BIASSOU
HOUSTON, TX 77024
*********@*****.***
Objective:
Experienced Receptionist/Administrative Assistant professional with strong leadership and relationship-building skills.
Skills:
● Proficiency in Microsoft
Office programs
● Strong Work Ethic
● Time Management
● Ability to communicate well
with people within and
outside the company
● Willingness to take
instruction and responsibility
● Excellent communication
skills and the ability to relate
to coworkers in a close
environment
● Self-motivated
● Extremely Organized
● Team Leaderships
● Strong verbal communication
Experience:
March 2017-September 2018
Carriage Services- Corporate R eceptionist
● Welcoming on-site guests, determined nature of business, and announced guest to appropriate personnel.
● Answered incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.
● Conducted all daily opening and closing procedures in a timely manner.
● Created Excel spreadsheets to display expense reports, reconciliations, and other financial records.
● Scheduled and calendared conference rooms in MS Outlook.
● Created and formatted professional documents with MS Word.
● Utilized scanners, copiers, and printing devices to support administrative and clerical duties.
● Answering questions about organization and provides callers with address, directions, and other information requested. 2
● Coordinate with vendors and services they provide.
● Managed switchboard, and escalated calls as necessary.
● Received, sorted, and distributed mail accordingly.
● Ensured main voicemail reflects office closings and special events. August 2015-March 2017
VES Inc, Houston, TX- C orporate R eceptionist
● Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
● Schedule and coordinate meetings, appointments and travel arrangements for Managers.
● Assist in resolving any administrative problems.
● Act as point of contact for internal and external clients.
● Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
● Book travel arrangements.
● Open, sort and distribute incoming correspondence.
● Manage phone calls and direct to appropriate party.
● Obtain patient information at the time of admission and assist in filling out forms, relevant documents and case histories.
● Obtain and log insurance information.
● Organize and maintain confidential medical files and records.
● Maintain and update physician and patient data.
● Make and distribute daily schedules for doctors and staff.
● Calls patients daily to confirm next day’s appointment. March 2015 - August 2015
TRIWEST, Houston, TX - Receptionist/Scheduler
● Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
● Directs visitors by maintaining employee and department directories; giving instructions.
● Schedule staff appointments with clients or company representatives.
● Manage inventory of office supplies and equipment.
● Gather veterans information by collecting demographics from VA; interacting with registration areas and physicians' offices; retrieving information from automated printer.
● Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.
● Make photocopy records and documents for billing and/or legal services; sends and receives information via facsimile machine.
● Maintains veterans files and retrieves files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates records for new patients and creates computer 3
index; prepares file labels; maintains filing statistics; audits filing sequence.
● Process veterans medical records to ensure provider receives payment.
● Schedule veterans with various doctors and perform appointment reminders.
June 2013 - March 2015
THE ABBEY At WESTMINSTER PLAZA, Houston, TX - Front Office Assistant
● Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.
● Welcomes and greets all patients and visitors, in person or over the phones.
● Organize transportation for patients needed to keep appointments at outside facilities
● Process paperwork for new residents communicating with family doctor insurance company etc.
● Organize transportation for patients needed to keep appointments at outside facilities
December 2011 - June 2013
ATRIA, Houston, TX - Administrative Assistant
● Handle responsibilities of answering and screening all incoming calls in a courteous and professional manner.
● Route calls, messages, faxes and perform other clerical tasks
● Handle the tasks of receiving and forwarding admission inquiries to the marketing department.
● Responsible for providing full range of administrative support to the nursing staff and physicians.
May 2007 -December 2011
WALMART, Houston, TX - Customer Service
● G reet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative.
● Conduct financial transactions using cash registers by taking cash in exchange of items sold.
● Scan merchandise to determine prices and provide customers with information on what needs to be paid.
● Handle returns and exchanges by coordinating efforts with the customer service department.
● Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the right department. 4
Education:
August 2002 - May 2007
Hastings High School, Houston, TX- Diploma
August 20o7 - May 2009
Houston Community College, Houston, TX- Associate’s Degree in Communication
Additional Information:
May 2017-Present
Miss Haiti- Houston Caribbean Queen Pageant
January 2014-Present
Youth Counselor- BeYoutiful Girls
January 2010-January 2015
Youth Director- Haitian Bethany SDA Church
August 2007-May 2009
Student Life Association Chair Member- Houston Community College
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