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Customer Service Administrative Assistant

Houston, Texas, United States
September 17, 2018

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*** ************* ****




Experienced Receptionist/Administrative Assistant professional with strong leadership and relationship-building skills.


● Proficiency in Microsoft

Office programs

● Strong Work Ethic

● Time Management

● Ability to communicate well

with people within and

outside the company

● Willingness to take

instruction and responsibility

● Excellent communication

skills and the ability to relate

to coworkers in a close


● Self-motivated

● Extremely Organized

● Team Leaderships

● Strong verbal communication


March 2017-September 2018

Carriage Services- Corporate R eceptionist

● Welcoming on-site guests, determined nature of business, and announced guest to appropriate personnel.

● Answered incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.

● Conducted all daily opening and closing procedures in a timely manner.

● Created Excel spreadsheets to display expense reports, reconciliations, and other financial records.

● Scheduled and calendared conference rooms in MS Outlook.

● Created and formatted professional documents with MS Word.

● Utilized scanners, copiers, and printing devices to support administrative and clerical duties.

● Answering questions about organization and provides callers with address, directions, and other information requested. 2

● Coordinate with vendors and services they provide.

● Managed switchboard, and escalated calls as necessary.

● Received, sorted, and distributed mail accordingly.

● Ensured main voicemail reflects office closings and special events. August 2015-March 2017

VES Inc, Houston, TX- C orporate R eceptionist

● Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

● Schedule and coordinate meetings, appointments and travel arrangements for Managers.

● Assist in resolving any administrative problems.

● Act as point of contact for internal and external clients.

● Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

● Book travel arrangements.

● Open, sort and distribute incoming correspondence.

● Manage phone calls and direct to appropriate party.

● Obtain patient information at the time of admission and assist in filling out forms, relevant documents and case histories.

● Obtain and log insurance information.

● Organize and maintain confidential medical files and records.

● Maintain and update physician and patient data.

● Make and distribute daily schedules for doctors and staff.

● Calls patients daily to confirm next day’s appointment. March 2015 - August 2015

TRIWEST, Houston, TX - Receptionist/Scheduler

● Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

● Directs visitors by maintaining employee and department directories; giving instructions.

● Schedule staff appointments with clients or company representatives.

● Manage inventory of office supplies and equipment.

● Gather veterans information by collecting demographics from VA; interacting with registration areas and physicians' offices; retrieving information from automated printer.

● Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.

● Make photocopy records and documents for billing and/or legal services; sends and receives information via facsimile machine.

● Maintains veterans files and retrieves files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates records for new patients and creates computer 3

index; prepares file labels; maintains filing statistics; audits filing sequence.

● Process veterans medical records to ensure provider receives payment.

● Schedule veterans with various doctors and perform appointment reminders.

June 2013 - March 2015

THE ABBEY At WESTMINSTER PLAZA, Houston, TX - Front Office Assistant

● Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.

● Welcomes and greets all patients and visitors, in person or over the phones.

● Organize transportation for patients needed to keep appointments at outside facilities

● Process paperwork for new residents communicating with family doctor insurance company etc.

● Organize transportation for patients needed to keep appointments at outside facilities

December 2011 - June 2013

ATRIA, Houston, TX - Administrative Assistant

● Handle responsibilities of answering and screening all incoming calls in a courteous and professional manner.

● Route calls, messages, faxes and perform other clerical tasks

● Handle the tasks of receiving and forwarding admission inquiries to the marketing department.

● Responsible for providing full range of administrative support to the nursing staff and physicians.

May 2007 -December 2011

WALMART, Houston, TX - Customer Service

● G reet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative.

● Conduct financial transactions using cash registers by taking cash in exchange of items sold.

● Scan merchandise to determine prices and provide customers with information on what needs to be paid.

● Handle returns and exchanges by coordinating efforts with the customer service department.

● Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the right department. 4


August 2002 - May 2007

Hastings High School, Houston, TX- Diploma

August 20o7 - May 2009

Houston Community College, Houston, TX- Associate’s Degree in Communication

Additional Information:

May 2017-Present

Miss Haiti- Houston Caribbean Queen Pageant

January 2014-Present

Youth Counselor- BeYoutiful Girls

January 2010-January 2015

Youth Director- Haitian Bethany SDA Church

August 2007-May 2009

Student Life Association Chair Member- Houston Community College

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