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Customer Service Representative

Location:
Las Pinas, Metro Manila, Philippines
Posted:
September 17, 2018

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Resume:

Contact Number : +639********* / +639*********

Address: # * ** ****** **., ******** Homes 2, Remarville Subdivision Pamplona 2, Las Pinas City, Philippines

Email Address : ac6211@r.postjobfree.com

OBJECTIVES:

To enhance and experience more career opportunities and to learn new things / challenges in works that is of great help to my self and my professional career to become an effective and efficient individual. My confidence leads me to becoming an asset in the company and be of service to the people/ customer. To cope up with the company’s demand, be an asset to the company, be innovative and be competitive globally.

PERSONAL APTITUDE:

Hardworking, goal oriented, honest, patient, trustworthy, innovative, dynamic, fast learner, creative, can work under pressure and harmoniously with the peers, motivated, determined to succeed and be able to work positively are the qualities embodied in me.

WORK EXPERIENCES:

DHL Express (Phils.) Corporation

Position: Customer Service Advisor

CUSTOMER SERVICE ADVISOR

Booking for pick up shipments

Track and Trace Shipment

Advised clients about the freight cost, transit time and requirements of commodities for import and export shipment.

SSS Retirees Service Corporation

Position: Service Bureau Clerk

Assisting Social Security Members in their needs

Screening and receiving Retirement, Death,Funeral and Loan Applications

Cursory of pending a claims

FILMETRICS CORPORATION

Position: Data Capture Operator

Demographics Data Capture

Biometric Data Capture

Maintenance of captured Data

PHILIPPINE LONG DISTANCE TELEPHONE COMPANY – Las Piñas, Philippines

`Position: Account Associate / Channel Officer / Team Leader South Manila Area

Department: Small Medium Enterprise

Channel Officer

Drive sales through distribution channels by identifying, developing and supporting partners, monitoring results, increasing sales, maximizing revenues.

Handles sales agent

Account officer

Promoting all PLDT SME products

Maintains the growth targets of finance in a company

Helps in solving due accounts of the past

Reviews a;; the necessary documents to avoid disputes

Responsible for all the clients communication

Looks after the quality standards to ensure clients are satisfied with the products

Team Leader

Allocate works to staffs according to workload

Look after weekly / monthly reports

Ensure the performance of the staff is of high standard

Reporting to supervisor

Discussing and resolving problems

Carrying out performance reviews

PHILIPPINE LONG DISTANCE TELEPHONE COMPANY – Las Piñas, Philippines

`Position: Service Order Creator, Customer Service Representative (Inbound & Outbound)

Department: Marketing, Services and Retail Sales Admin / Home Sales PSP

Telemarketer (Outbound)

Selling other products of PLDT and other special telephone features.

Posting other queries of PLDT subscribers about concerns and complaints.

Customer Service Representative (Inbound)

Answering customer’s query by telephone, email or fax.

Create service orders.

Encodes daily productivity of dealer’s help desk.

Observe and follow the standard procedure.

Checking the client’s service area.

Encoding information’s on portal online.

Service Order Creator

Checking the client’s service area.

Blacklisting and Screening customers information by (Name, Address & Id)

Encoding customer information’s on portal online.

Obtaining and posting of all purchase packages of PLDT products such as MyDSL/Landline (Residential & Business) and Wireless Voice & Data.

Assigning Telephone numbers

EDUCATION:

College: UNIVERSITY OF PERPETUAL HELP SYTEM, DALTA

COMSCI (Bachelor of Science Major in Computer Science) March 2005

PERSONAL DATA:

Place of Birth : Manila, Philippines Date of Birth : May 11, 1985

Civil Status : Single Sex : Female

Religion : Roman Catholic Citizenship : Filipino

CURRICULUM VITAE

OF

SHEKANAH IAZZA R. VALENCIA



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