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Property Manager Customer Service

Fort Lauderdale, FL
June 23, 2018

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Saprina Joyner

Capitol Hill Towers


I have worked with Charles E. Smith for ten years. I have worked from being a part-time frontdesk to a Property Manager. I was promoted six times with this company. I love people. Experience

Property Manager at ABC Management Co

February 2014 - Present

Conducted all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair credit reporting, and all other laws pertaining to apartments. Reduced vacancy from 20% to 3% in two months at a community of 204 garden and high- rise apartment homes.

Responsible for training, supervision and leadership my staff. Reduced operational expenses by 15% in a 12 month period at a 204 unit property. Demonstrated and ensure that the staff maintains professional levels of personal appearance, courtesy and telephone manner at all times.

Assisted in the formulation of budgets and business plans, as well as staying within the established budget throughout the year.

Oversaw vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance.

Controlled and safeguard Petty cash funds, submitting timely reimbursement requests and regularly balance fund.

Conducted on-going training with staff, including annual performance reviews, counseling, instructing and advising.

Actively participate in the hiring process, take responsibility for ensuring all open positions are filled in accordance with company policy and procedures. Work with HR Services to ensure success of employee retention initiatives.

Provide coaching, mentoring, training and development for employees within portfolio. Facilitate selected formal training classes promoted by the Human Resource Services and Training Department Property Manager at CIH Properties, Inc.

January 2013 - January 2014 (1 year)

Lease up a brand new senior 91 unit community under a 100 days. Collections, variance reports, build a waiting list, leases, collection, Monday morning reports, suit list, processing purchase orders, customer Page 2

service, answer phones. Maintain budget to meet NOI. Process rent. Suit list, Maintain LITCH files and home units. Process purchase orders. Supervise staff and vendors. Property manager at InterSolutions

February 2011 - January 2012 (11 months)

Process bills, payroll, process weekly and monthly reports, Supervise the staff and contractors, walk the property, maintain a 99% occupancy, deliquency, show apartments, turnover units in three days, process bills, code bills, moveouts, move ins, collection, suitlist. Property Manager at Sawyer Realty Holdings LLC

2009 - 2010 (1 year)

Responsible for the day-to-day operations of an individual asset. Build a strong team with common goals and objectives. Manage residential properties for owners by performing the following duties personally or through subordinates.

and tracking, marketing, operations, human resource administration and a property's overall performance as a real estate asset.

Assist in the creation of annual property budget.

Assure that there is a daily bank deposit of all checks and money orders received.

Assure that petty cash is secured and properly accounted for. Assure that close out procedures are accurate and timely. Oversee all phases of rent collection, to include delinquent accounts, bad debt, and collection agency performance.

Prepare monthly variance reports.

Process invoices weekly and forward to accounting for payment. Analyze rents and fees for potential increase.

Review operations and determine ways to reduce expenses and waste. Perform regular audits of reports to ensure accuracy and guard against loss/theft.

Maintain awareness of local market conditions and trends. Oversee the daily marketing/sales/customer service effort to ensure maximum potential is reached. Ensure compliance with photo ID policy.

Have proper "tools" available for the marketing effort - floor plans, area Ensure compliance with Reac inspections.

Ensure compliance with LITCH & Section - 8 file inspections. Ensure compliance with DCHFA.

Information, transportation schedules, property/resident portal, etc Keep vacant units clean and in market ready condition at all times. Supervise all outreach programs.

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Senior Property Manager at Grady Management, Inc.

January 2003 - June 2005 (2 years 5 months)

I manage a market rent portfolio of 350 units.

Property Manager

September 1993 - June 2003 (9 years 9 months)

Audit files, varince reports, supervise vendors and staff, manage multiple communities, process bills, payroll, weekly and monthly reports, turnover in 3 days, maintain budgets, input budgets, workorder tickets, customer service, rent control, market rent, answer phones, process leases, show apartments Property Manager at Grady Management

June 1991 - February 2000 (8 years 8 months)

Make sure my curb appeal is marketable

Increase occupancy

Maintain Budget

Reduce spending

Provide excellence customer service

Build resident retention

Decrease delinquency by 5% each month

Walk vacant unit

Prepare Variance Reports

Continuously be aware of safety practices and procedures. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and.

Supervise staff, contractors.

Prepare monthly newsletter.

Continually stress customer service and courtesy by all staff members in their contact with residents and prospective residents.

Portfolio Manager.

Ensure that all policies regarding Fair Housing are understood and followed by all employees and the Fair Housing notices are posted as required by local, state and federal regulations. Assist with eviction of residents in compliance with court order and directions from Lawyer and Portfolio Manager.


Institute of Real Estate

Certified property manager, CPM, 2003 - 2016


Low income housing tax credit, 2013 - 2015

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University of Maryland College Park

Business, 2013 - 2015


Certified Medical Assistant, 2012 - 2013

Institute of Real Estate

ARM, 1999 - 2002

Broward county

Cam, 2017

Honors and Awards

ValedictorianMy goal is to make a difference in someone's life. It could be big or small. I have just given my kidney in 2012 to a love one. I am committed on making a difference in the world. Page 5

Saprina Joyner

Capitol Hill Towers

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