Loc Minh Laura Phan

*** ******** ****, ******** ****, MD 21225 443-***-**** ac5xdq@r.postjobfree.com

Education

B.A GRADUATED DEC. 2017 UNIVERSITY OF MARYLAND, BALTIMORE COUNTY (UMBC)

Major: Health Administration – Track III, Public Health

Related coursework: Healthcare Organization and Delivery, Health Regulation and Quality Improvement, Issues in Long-Term Care, Global Health Issues, Research Methods

Leadership Experience

VIET NAM MEDICAL ASSSISTANCE PROGRAM (VNMAP) MEMBER FEBRUARY 2015 - PRESENT

Volunteer at VNMAP’s “SMASH-B”, Hepatitis-B clinics, communicating in Vietnamese to elderly patients, handling patient sign-in, and answered non-medical questions in Vietnamese. Making sure patients were comfortable.

Volunteer at “Hope for Tomorrow” free dental clinics; assistant to dental hygienists and sanitation team.

MID-ATLANTIC UNION OF VIETNAMESE STUDENT ASSOCIATIONS (MAUVSA) PUBLIC RELATIONS/MARKETING CHAIR AUG. 2016 – MAY 2017

Managed public platforms of MAUVSA (Facebook, SnapChat, Instagram) in a fun yet professional manner to increase/retain follower count and public interest.

Connected to 11 Mid-Atlantic VSA schools for events and fundraisers – Managed an online competition between the 11 schools to increase traffic to MAUVSA Facebook page.

UMBC VIETNAMESE STUDENT ASSOCIATION EXTERNAL VICE PRESIDENT AUG. 2015 – MAY 2016

Worked with other External Vice Presidents from the 11 schools in the Mid-Atlantic area (Virginia Tech, George Mason University, George Washington University, UMD, etc.)

Commuted to different schools in the Mid-Atlantic area once a month for MAUVSA general meetings.

UMBC VIETNAMESE STUDENT ASSOCIATION (VSA) TREASURER AUG. 2014 – MAY 2015

Reached out to new members and increased member retention.

Managed budget of the VSA non-profit organization.

Planned and organized fundraisers; Managed an event that raised over $3000 for the year’s philanthropy project, Food Aid Compassion.

Work Experience

BARISTA/TRAINER KUNG FU TEA AUGUST 2016 - PRESENT

Maintained customer satisfaction while in a high stress environment.

Head of training new team members.

PATIENT OUTREACH INTERN JOHN’S HOPKINS HOSPITAL SEPT. 2017 – DEC. 2017

Interacted with patients in clinic to collect data of patient’s needs using a “Needs Assessment”.

Handled patient data and conducted data analysis of patient needs based on length of diagnosis with advice from department statistician using Microsoft Excel then published data to MD Cancer Collaborative.

Assisted in creating a Thoracic surgery outline and informational E-newsletters for lung cancer patients on Microsoft Word.

Presented lung cancer information and patient needs data for international visitors using Microsoft PowerPoint.

Skills & Abilities

Student/Organizational Leadership, Problem solving, Microsoft Office (Excel, Word, PowerPoint, Access), Event Planning, Data Analysis, Public Speaking, Communication, Community Outreach, Time Management/Prioritization, Fundraising, Conflict Mediation, Social Networking, Health Policy Research