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Customer Service Administrative Assistant

Lake Oswego, Oregon, United States
June 18, 2018

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Administrative Assistant

Philadelphia, PA 19143 610-***-****

Qualifications Summary

lAccomplished customer service representative with over 20 years of customer service experience reporting to top executives. I possess the ability to be kind, courteous, and a professional face for a company by doing everything in my power to efficiently and accurately serve each customer.

lExcel in listening to customers and helping to resolve their issues so that they remain happy and loyal.

lProficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).

Professional Experience

Office Coordinator DEVEREUX FOUNDATION Downingtown, PA 2004 to 2017

lProvide administrative and support to the Principal, Teachers and other members of the management team.

lMaintain multiple calendars – which include, but not limited to planning and scheduling meetings, teleconferences and travel.

lNegotiate favorable terms and pricing agreements with vendors and other providers for service at special events, saving at least $20K annually.

lImprove office efficiency by implementing efficient filing system and introducing additional time-saving measures.

lEnhanced communication between parents, school district and internal department, fostering a sense of teamwork and collaboration.

Customer Service Rep. ALLSTATE INSURANCE COMPANY Newtown Square, PA 2002 to 2004

lIdentify and assess customer’ needs to achieve satisfaction.

lHandle customer complaints, provide appropriate solutions and alternatives with the time limits; follow up to ensure resolution of customer interactions, process customer accounts and file documents.

lFollow communication procedures, guidelines and policies

lManage large amounts of incoming calls

Sales Coordinator EPSILON PRODUCTS COMPANY, LLC Marcus Hook, PA 2000 to 2002

lLead Sales Coordinator for the Mid-West/North East Territory.

lEstablish, anticipate and process orders received via customer and sales personnel.

lProcess and expedite orders including verification of pricing, terms and availability of product.

lImplement non-conformances as needed and follow-up to completion.

Previous experience includes administrative assignments for Sunoco, Inc. (1992 to 2000) based in Philadelphia, PA.


BS Marketing, 1991 CHEYNEY UNIVERSITY OF PA Cheyney, PA

Connect to Work 2018 URBAN LEAGUE OF PHILADELPHIA Philadelphia, PA

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