Sales Representative Customer Service

Sales Representative

PERSONAL STATEMENT

An individual with 5 years’ experience in sales and marketing with strong ambitions and who is driven by 100% customer satisfaction, and who is now looking for a challenging role in reputable and fast-growing chain store. Having the passion, drive and commitment to succeed in any sales/marketing position. Betty is greatly motivated by success and the rewards it will bring. She has a pragmatic optimistic outlook and is always looking for positive things in people and situations; constantly strives to be the best in anything she does Sales/Customer-orientated Dynamic Smart

CAREER HISTORY

SHOPRITE Ring Road Ibadan, Nigeria

Position: Sales Representative 2014-2016

Responsible for planning the day’s sales program and sharing same with the Supervisors for approval; ensuring the daily smooth take-off of the foreign utensil’s section –opening the section, dusting of products on shelves; applying polish on products on display; welcoming customers; taking customers’ orders via phone and logging them on the sales book; reviewing previous day’s orders to find unfulfilled requests. Duties

Greet Customers and find out each customer’s need;

Open and close cash registers;

Maintain knowledge of current sales and promotions

Answer enquiries regarding the store and its merchandise.

Assist in promoting products appeal to the customer through persuasions and prompt answers to customers’ questions about merchandize.

Taking inventory and examined checked merchandize to identify items to be recorded or replenished. Marketing strategies

Entrepreneurial

Market research

Sales operations

Sales techniques

Sales coaching

Action oriented

Disciplined

Highly professional

Receptive

Performance orientated

‘Can do’ attitude

Problem solving

Talented

Good judgement

Effective planning

skills Innovative

Persistent

Sales Representative

Domino Store, Lagos, Nigeria.

Position: Retail Salesperson 2012-2014

Duties

Serving customers at the sales counter.

Offering face to face advice to customers on the stores products.

Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers.

Processing returns and refunds as required in line with company procedures.

Occasionally being responsible for the stores security including being its key holder.

Using the stock management system to log, check, locate and move stock both in and out of the store.

Responsible for the daily management of the till in the absence of the senior members.

Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.

Making sure that any item which is removed from a display column is replaced immediately after a sale.

Handling customer complaints in a calm manor.

Managing cash and payment systems in accordance with company procedures and policies. Personal skills

Able to communicate clearly and effectively with customers from diverse backgrounds.

Ability to bring new ideas and ways of working.

A warm, friendly, outgoing and motivational personality.

Good personal and social skills with an ability to work within, an existing team.

Forward thinking and able to generate innovative ideas.

Strong attention to detail.

Commitment to continuous improvement and innovation.

Able to share ideas with others.

ACADEMIC QUALIFICATIONS

UNIVERSITY NAME

University of Abuja, Nigeria 2014 2:1(2nd Class Upper) B.sc Linguistics COLLEGE

Ilori International School Ede Osun State, Nigeria 2008 Sales Representative

HOBBIES

Reading.

Traveling.

Watching Movies.

REFERENCES Available on request

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