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Customer service specialist/Account Mgr

Battle Ground, WA, 98604
June 10, 2018

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Kirstalynn Hadley

**** ******* *** 360-***-**** home

Vancouver, WA 98682 360-***-**** cell

Dependable and professional with 25 years of customer service experience. Thrives in a diverse office environment as a team player. Superior multitasking and interpersonal skills with great attention to detail in all areas of office arena. Ability to work in time constraints and utilize resources to accomplish task thoroughly.

Competencies include:

Front Line Customer Service Call Center Environment

Accounts Receivable/Collections Telecommunication systems Microsoft Office

Front Line Customer Service:

Worked extensively with the public in busy, multi-task environment.

Assisted with customer’s issues, research and resolution to customer satisfaction, which resulted in acknowledgement from various customers of exceptional and friendly service.

Call Center/Office Environment:

Responsible for customers needs as their assigned Account Manager for over 350 accounts.

Performed inbound and outbound call center service skills.

Resolved customer complaints, concerns regarding product, service or billing inquiries.

Proficient in data entry skills.

Accounts Receivable/Collections:

Responsible for collecting on past due accounts greater than 60 days. Effectively sourced non-payment issues with workable solutions that benefited both company and retained customer.

Telecommunication Systems:

Proficient in answering and transference of client calls to the appropriate staff internally.

Microsoft Office and Specialty software:

Ability to create and disseminate information utilizing MS Office programs as well as specialty software.

Provide concise information for management as requested and/or required in position.

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