BIPASHA BANERJEE

** ********** ***** ****, **********, NJ 08854

Cell: +1-732-***-****

Email: ac5ont@r.postjobfree.com

USA-H4 Visa, Australian PR (Permanent Resident)

RESUME

PROFESSIONAL SUMMARY

An experienced HR professional, with 13+ years of experience encompassing all aspects of Human Resource management, Talent Acquisition, Operations Management and Resource Deployment.

An extensive generalist background including experience in HR Business Partnering, Staffing, Operations Management, Resource Management, Employee Relations, Reward & Recognition, Performance & Promotion Management and HR Strategy and Planning

Experienced in Talent Management, L&D and areas in OD such as Employee Engagement and Culture and Structural Change

Management of HR projects in Change Management, Crisis Management, Employee Engagement and Organization Restructuring

WORK EXPERIENCE

Polaris Consulting and Services Limited (A Virtusa Company), New Jersey, USA (March 2017-Till January 2018 )

Polaris Consulting and Services Limited (A Virtusa Company), Hyderabad, India (January 2015-Till March 2017)

Senior Manager

Company Profile: Founded in 1993, Polaris Consulting & Services Limited is a global leader in Financial Technology (FT) for Banking, Insurance, and other Financial Services. The organization offers superior technology solutions through its two specialized divisions that enable clients’ unprecedented operational efficiency – FT Services and FT Products.

Key Profile: Part of an 8 member team accountable for leading the HR function and Talent Acquisition for the largest strategic business unit of the Company. Reporting directly to the Senior Director-HR and managing a team of 6 members.

My role is of a Business HR Leader/Senior HR Business Partner which involves leading the largest SBU and managing the end to end HR activities for 3500+ employees globally. In this role I am responsible for directing and overseeing the Human Resources function and recruitment needs for the Strategic Business Unit providing leadership, guidance and support to ensure that there is appropriate interpretation, implementation and execution of the applicable company policies, procedures and programs as per the needs of the business. In addition to the HRBP role I am also involved in various HR projects/assignments at an organizational level. Role description:

Internal Stakeholder Management-Ensuring collaborative efforts and driving synergy between various lines of businesses. Provide ongoing support to the leadership team on human resources related matters, policies and procedures

Talent Acquisition-Managing the complete recruitment life-cycle end to end (sourcing to offer release) including conducting competency based interviews

Talent Management-Responsible for designing and implementing the talent management activities for the Business Unit globally.

Talent Development-Planning, managing and providing continuous improvement to all aspects of the client organization and leadership review process and the strategic objectives therein. This includes both annual and mid-year processes which focus on performance management and talent development

Operations & Resource Management-Responsible for maintaining very high utilization of the resources to meet the organizational objectives, managing healthy bench in a timely manner to deploy the skilled resources to meet the business needs as well as maintaining a balance of demand and supply of resources so that there is no business loss while not having un-utilized resources on bench

Strategic Partnering- This includes working with the Line Function Head(s), translating the Unit’s Business plans into HR strategic and operational plans for the Business; monitoring compliance and initiating corrective measures in case of deviations. Also serving as a strategic member of the leadership team, including identifying issues and proposing solutions

People Engagement- Leading the people engagement mandate by strategizing and anchoring various events & interventions which includes driving initiatives across the Business Unit globally. Also working with the business leaders to assess, create and implement innovative solutions for a variety of employee engagement initiatives within client group

Employee Relations- Responsible for working with line managers and employees to address all types of employee relations issues ensuring a balance in representing all parties’ interests. Also tracking trends in employees concerns / behavior and proactively addressing talent issues before they impact business.

Analytics- Reviewing and analyzing business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience. Also analyzing and presenting workforce information to the leadership team that enables good decision making and encourages the focus around key people issues.

Compensation & Benefit Assistance- Providing compensation support including salary planning, approval of salary actions, handling special C&B cases and promotions.

Learning & Development- Collaborating with the L&D team to ensure an ongoing learning and skill development happens within the SBU as per the business requirement.

Improving Process Efficiency- Implementing/administering/interpreting corporate policies/programs/procedures.

Retention Management- Responsible for designing and implementing various retention programs for employee retention for the Strategic Business Unit globally.

Attrition Management- Studying the attrition trend for the SBU globally and arresting any possible indicators of attrition by designing suitable interventions

HR Best Practices Design and Drive-Designing & Implementing HR best practices globally

Execution of Business Unit HR Activities- Ensuring timely execution and closure of all routine HR activities across the Strategic Business Unit-globally (eg: Skip meetings, Appraisals and Promotion Processes, Goals & Target setting for all employees, Induction for new employees, Employee Engagement Activities, Reward & Recognition program, location visits etc)

Achievements:

Created/Designed and implemented Skip Level meetings with the leadership team.

Designed and launched the SBU specific induction program for the associates across all levels and managers

Designed and launched employee engagement, reward & recognition and employee communication activities across the SBU.

Actively participated in Campus interviews and recruitment drives of the organization

Formed the internal HR Community globally by using various social media platforms Navarra Group, Sydney, Australia (October 2013 – October 2014) Group Human Resources Manager (Head of HR for the Group) Company Profile: Navarra Venues is a brand synonymous with style, excellence and professionalism. Established in 1973 in Sydney (Australia), the company has built a wealth of success from the stunning collection of venues; Conca D’oro, Le Montage, Curzon Hall and the latest; Oatlands House, which all offer 5-star service and the absolute best in events.

Key Profile: Part of a 4 member team handling HR for Navarra Group and heading the HR & Talent Acquisition function. Reporting directly to the Chief of staff and Directors and leading a team of 3 members. My role consists of 360 HR role, which includes from rolling out contracts to exist letters. From reporting and analytics, Performance appraisal, Induction to exist interview, this is a broad role which covers every dimension of HR for 1000+ employees.

Role description

HR program Management

Hiring-Managing the complete recruitment life-cycle end to end (sourcing to offer release)

Reporting & Analytics-Handling the entire reporting/analytics for the company

Performance & Promotion Management- Designing & implementing the entire performance & promotion management (including goal setting, reviews etc) as well as the consequence management processes

Reward & Recognition-Designing & implementing the Reward & Recognition process

Employee Engagement- Designing & implementing employee engagement activities

Employee Communication-Designing and launching unique communication channels for employees

Team Management-Managing a team of 3 members and helping them in executing their activities.

Compensation and Benefits administration -Responsible for payroll advice to the accounts team, handling all payroll related issues as well as Compensation and Benefits administration across venues

Functional Deliverables

Induction/Orientation: Managing the Induction/orientation & 100 days dialogue drive across Venues

Employee Welfare: Responsible for employee grievance redressal, counseling & disciplinary cases

Career Planning & People Development/Training: Role description(s) design & implementation for all the departments across Venues as well as ensuring effective Training & Development is in action as per the the training calendar and finding out the training effectiveness. Also co-ordination of training programs and and the necessary delivery of training where appropriate

Immigration-Managing all sponsorship and immigration cases

Industrial Relations-Taking care of all industrial relations issues

Workers Compensation-Taking care of all the workers compensation cases

Separation-End to end separation process handling (discussion to release letter hand over ) including attrition management & retention

Leave Management-Handling the leave management processes

HR Administration & Assistance-Ensuring effective HR administration & query resolution across venues (includes all kinds of support provided to managers on employee relations issues, performance management, payroll, training etc)

Achievements:

Created/Designed and implemented role descriptions for different department of the organization

Designed template and launched the Performance Appraisal, goal setting and midyear review processes

Designed and launched the PIP (Performance Improvement Plan) for the underperformers

Introduced personality assessment by using the ‘DISC’ profile.

Created the employee database for the organization

Designed and launched the employee engagement, reward & recognition and employee communication activities across venues.

Designed the ‘Newsletter’ for the Company

Structured the HR department in terms of processes, roles and deliverables. Cognizant Technology Solutions India Pvt. Ltd, Kolkata, India (February 07 – February 2013) Manager-HR

Company Profile: Cognizant Technology Solutions (NASDAQ: CTSH) is the US-based global services firm with a single-minded passion: dedicating the global resources, industry intelligence and systems expertise to work with the clients & make their businesses stronger more customer-centric, more competitive and more productive. Key Profile: Part of a 12 member team responsible for leading the HR and Talent Acquisition function for one of the leading Business Unit. Reporting directly to the Sr. Director-HR and managing a 10 member team across India.

I was into the HR Business Partner lead role which consisted of managing the entire HR life cycle processes for one of the largest Business unit (for 5000+ employees) spread across locations in India. In this role I was also responsible for driving the Performance & Promotion Management processes for the Business Unit at a global level (for 6000+ employees) as well as providing HR consultancy to the BU Leadership team/associates as and when required.

Role description

Strategic HR Business Partnering – Worked closely with the senior management of the Business Unit to provide strategic HR Partnership to the business. I was responsible for understanding the business’ needs and determining the right HR solutions and advice to meet them. I worked with the managers to plan and execute strategies around all HR processes such as talent acquisition, employee engagement, employee on boarding, employee governance and welfare, reward and recognition, employee communication, separation & retention, change management, succession planning and learning and career development.

Managing all HR/people processes – Managed the implementation of all people processes such as annual performance management & biannual promotion process (globally), goal setting & mid-year review (globally), performance improvement plan, confirmation appraisal and project end appraisal, compensation management-incentive & revision processes, Employee engagement (employee engagement survey administration, analysis and action planning), Employee development plans, talent reviews, reward & recognition programs. Also trained managers to carry out these processes.

Talent Management and L&D–I coached managers on Talent management processes, Performance reviews, building development plans for employees and succession planning. As the L&D Lead, I also carried out OD functions such as training need identification, designing and executing relevant development interventions for Top Talent (HIPO), Managers and teams. I was responsible for designing the level wise “role-skill matrix” and the skills guide for the employees across tracks and driving the development centers for employees. Other L&D activities executed was- o Needs analysis – Analysing the training and development needs and identifying the development needs across the business unit.

o Conceptualising, design and execution of learning interventions – ranging from Coaching to Leadership development interventions to Classroom training sessions. Building In house training programs as well as liaising with external providers to create suitable development interventions.

o Developing innovative learning initiatives.

o Project management of global leadership development programs. o HRD Metrics – Regular reporting and analytics of HRD Metrics across the organisation to the Organisation Leadership

Talent Acquisition – Managed the recruitment (Sourcing, interviews and Selection), On-boarding and induction for all the employees of the business unit.

Employee Engagement – I was responsible for designing & executing the employee engagement activities and surveys across the business unit for India- analysing results, identifying engagement issues and coming up with innovative activities/ideas.

Employee Reward And Recognition– I was responsible for monitoring & ensuring that employee recognition is in action within the defined timelines and also designing and executing unique R&R activities for the business unit for India.

Employee Governance and welfare- Monitored the employee governance redressal mechanism and intervening when required in order to drive employee adherence to code of conduct and Investigating disciplinary cases and taking due HR actions (Harassment Cases, Code of Conduct Violation) as per requirement.

HR Analytics and Reporting – I was responsible for periodic reporting and analytics of vast amounts of HR data across the Business Unit. I used this data to derive trends for the business unit’s Metrics and created business unit health reports, dashboards and scorecards. Also managed HR audits.

Strategic Partnering

o Workforce Planning

o Re vamped L&D program (Director & Above)

o Involved in various strategic initiatives like Talent Review, MDP & Career Architecture o PRISM Designing and Implementation

o Policy Manual designing & implementation

Achievements

Designed & Implemented the Performance Scorecard for the Sr Management Promotions (Senior Manager, Associate Director & Director level).

Designed the Corporate Assimilation Program and introduced and implemented the Trainee and the Manager Assimilation Program for the Business Unit.

Designing and implemented the HR-Scorecard for the Team.

Introduced the Virtual Connect sessions with the Leadership Team (PAN India) through Tandberg.

Designed & implemented multiple R&R programs (PAN-India) which has been highly appreciated

Designed and implemented multiple employee engagement activities & communication forums/channels for the Business Unit (PAN India).

Managed team's expectation, motivated team and ensured consistent outstanding delivery. Descon Ltd, Kolkata, India (August 05-February 07) Officer- HR

Company Profile: Descon Ltd is one of the fastest growing and promising IT Solutions & Services providing Company in Eastern India, with a vision to provide quality software services from India to the domestic & International market.

Key Profile: Part of a 3-member team handling HR and Talent Acquisition for 150 employees of the Company and reporting directly to the Assistant Vice President Resources. My role consisted of managing the end to end HR functions including the L&D activities and the ISO processes for the organization.

Role description

Recruitment-Driving the entire recruitment activities for the organization end to end.

Employee Orientation-Managing the employee orientation programs for the organization.

Performance & Promotion Management-Handling the entire Performance Management & promotion process.

Compensation & Benefit Management- Executing C&B issues like salary calculation, revision and restructuring, annual employee salary increment process, processing arrear data, releasing hold salary for the employees, loan processing as per requirement, handling payroll and other C&B queries.

Data/MIS Management- Managing and updating the entire HR Data Base.

Reporting & Analysis-Preparing various reports like the Performance Appraisal Analysis Report, Mid Term Review Report, Annual and Quarterly Training Plan Report, Monthly employee MIS Report and others.

ISO Audit- Single Point of Contact for handling the ISO 9001:2000 Audit(s) from HR.

Separation-Executing the end to end separation process including the full & final settlement.

Organizational Development-

o Analysing the training and development needs across the organisation and conducting & co-coordinating various training programmes and seminars to build the required competencies within the organization in line with business requirement.

o Designing the Training Calendar, establishing training needs for employees in consultation with the Departmental Heads and People Managers and making necessary logistic arrangements for different Training program for developing and enhancing their skills. o Finding out training effectiveness by collecting necessary feedback, Compilation of attendance and absenteeism data, maintaining OD database and providing inputs for monthly and yearly OD Reports.

Other Activities-

o Addressing employee needs & grievances

o Driving the Reward and Recognition program for the employees o Ensured 100% compliance on all processes and adhered to all Policies and Guidelines in regards to Integrity and Compliance.

o Handling the Leave Management.

o Preparing the HR Policy manual.

o Developing of the HR Website of the company.

o Handling the day to day transactional routine jobs of the Company. Achievements

Structured the entire HR Department including the HR ISO formats and processes.

Designed the Policy Manuals

Developed the HR Website of the company in coordination with the IT Team. MPS Group Of Companies, Kolkata, India (May 05- August 05) Chief Business Executive- HR and Administration

Company Profile: The MPS Group of Companies, comprises of five companies, viz, MPS Greenary Developers Ltd, MPS Food Products (P) Ltd, MPS Resorts & Hotels (P) Ltd., MPS Financial Services & Research (P) Ltd and MPS Aqua Marine Products (P) Ltd.

Key Profile: Part of a 3-member team handling HR, Talent Acquisition and Administration for 700 employees and reporting directly to the Chairman.

My role consisted of managing the end to end HR functions for the organization (HR Generalist) with span of control of approximately 700+ employees.

Role description

Manpower staffing- Handling the entire recruitment cycle which includes Sourcing, Screening, Arranging Interviews, Paper processing, Generating Offer and making sure that the candidates in on Board in the given time frame.

ISO Audit- MR of the company and was responsible for handling the ISO 9001:2000 Audit for the Company.

Data Management/Analytics-Managing and updating staff Data base and preparing various kinds of reports as required by the management.

Payroll, Compensation and Benefits-

o Preparation & calculation of salary of employees. o Recording and maintaining all Employee data Payroll inputs for joining, confirmations, Promotions, etc

o Executing and tracking various employee benefits.

Performance & Promotion Management-Handling the entire Performance Management & promotion process.

Separation-Executing the end to end separation process including the full & final settlement, Relieving Formalities and exit interviews.

Other Activities-

o Addressing employee needs & grievances

o Handling Leave Management.

o Managing the attendance track of the employees.

o HR Policy Development of the Company

o Handling the entire Office Administration

Achievements

Structured the entire HR Department from scratch/ Developing the HR functions from scratch

Formed the recruitment cell

Designed the Policy Manual

Hindustan Coca Cola Beverages Pvt. Ltd., Kolkata, India (June 04-March 05) Executive– HR

Company Profile: Coca Cola is the world's leading manufacturer, marketer, and distributor of nonalcoholic beverage concentrates and syrups, used to produce nearly 400 beverage brands. The corporate headquarters are in Atlanta, with local operations in over 200 countries around the world. Key Profile: Part of a 3-member team handling HR, Talent Acquisition and Administration for 670 employees spread across the 6 units in the East and reporting directly to the Region HR Manager. My role consisted of managing the end to end HR functions including the L&D activities and the ISO processes for the organization.

Role description

HR program Management

o Managing the complete recruitment life-cycle end to end. o Responsible for driving the Performance Management Program along with OD interventions o Managing Attrition & Retention Planning including Exit Analysis o Managing the Reward & Recognition Mechanism

o Rolling Out the employee engagement Programs

Functional Deliverables

o Employee Assimilation: Managing the Induction & Buddy Program drive o Talent Engagement: Executing the employee engagement & Communication Programs o Career Planning & People Development: Handling aspiration Management, Mentoring Practice & Training& Development.

o Employee Welfare: Responsible for grievance redressal, counseling & disciplinary cases o Preparation of various HR Reporting and HR Scorecard o Executing the separation process end to end

o Handling the leave management processes

o Driving Corporate Social responsibility initiatives o Single point of contact for query resolution for the location. Achievements:

Started the quarterly newsletter (‘PURVODAYA’) for the Eastern Region

Designed the Annual Training Calendar (2004-05) for the Eastern Region

Started off with the unique R&R (Reward & Recognition) initiatives for the eastern region 2COMS Consulting Pvt. Ltd, Kolkata, India (February 04-June 04) Executive– Placement Cell

Company Profile: 2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, it offers a wide variety of services, and connects with more than 4000 professionals with over 70 clients every day.

Key Profile: Part of a 10-member team handling Recruitment and HR solutions and services and reporting directly to the CEO.

My role consisted of managing the permanent recruitment activities, contract staffing, payroll outsourcing, skill development, recruitment process outsourcing in various industries like Banking Financial Service Insurance, Telecom, IT/ITES, Healthcare, Education, Manufacturing in verticals like Steel, Auto, and Cement etc for the organization.

Role description

Permanent Recruitment

Recruitment Process Outsourcing

Contract Workforce

Train and Hire

Bulk Hiring Solutions

Staffing Solutions

HR Consulting

Achievements:

Designed and launched the “Campus Hiring” Orientation Program

Developed and implemented the Hiring Dashboard for the firm Professional Accolades (Till Date)

Received the “Best HR Performer” award in 2006-2007 from Descon Limited.

Received the “Performance Recognition” Award in 2007 from HR at Cognizant.

Awarded the “Best HR Performer” in 2008 by the Business Unit Vice President at Cognizant.

Awarded the “Finest Business Service Enabler” in 2010 by the Business Unit Head (VP) at Cognizant.

Awarded the “RED”-Recognition for Excellence demonstrated in 2011 by Cognizant HR Leadership Team.

Received the “Outstanding contribution for supporting CRM” award in 2011 by the Cognizant Siebel Business Unit Head.

Awarded the “BEST SUPPORT CHAMPION”-for the outstanding support in 2012 by the Cognizant Testing Head.

Awarded the “EMPLOYEE RECOGNITION AWARD”-for the outstanding contribution in 2013-2014 by the Directors of Navarra Group-Sydney.

Awarded the “SPOT AWARD” for the outstanding contribution towards employee engagement activities in July 2015 by the SVP-HR and the SBU Head of Polaris (awarded within 6 months of joining the organization). Certifications

Certificate IV in Frontline Management (Sydney, Australia)

Data Analytics for HR (COGNIZANT CERTIFIED)

Green Belt (COGNIZANT CERTIFIED)

PAPI- Personality And Preference Inventory (CERTIFIED by Cubicals) Academics

P.G.D.B.A with specialization in Human Resource from University of Wales, U.K (Institute-TASMAC, Pune)

Bachelor of Commerce (B.Com-Honours) from Calcutta University (Institute- Seth Anandaram Jaipuria College, Kolkata)

Personal Details

Date of Birth: 5th December

Languages Known: English, Hindi and Bengali

References: To be Provided on request

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