Customer Service Representative
Resume:
Kherkecia Miles
Home: 512-***-****
Cell: 512-***-****
*********@*****.***
Objective
Highly motivated and dedicated customer service representative seeking a customer service position within a reputable company that will make well use of my skills, knowledge and strong interpersonal skills.
Professional Experience
Corporate Care Specialist
Grubhub
08/17- Present
The Operations Specialist’s primary function will be to ensure consistent execution of day-to-day operations of their respective site, focusing primarily on monitoring orders to ensure timely delivery. Using real time data, warning indicators and dispatching maps, the Operations Specialist identify potential delivery issues before they become problems by contacting drivers, re-assigning orders and making proactive calls on late deliveries.
Customer Support
Homeaway 07/2016-07/2017
Attracts potential customers by answering product and service questions; suggesting information about other products and services opens customer accounts by recording account information, maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Customer Service Representative
01/2014- 07-2015
Starwood Hotels & Resorts
Provided high quality customer service, while being the first impression of the hotel via phone, quoted prices, location, etc for different hotels worldwide, made new reservations, assisted with online reservations, while being professional.
Customer Service Representative
08/2012- 03/2013
Dillard’s Inc- Cedar Park, TX
Maintained polices regarding payments, returns, and exchanges. Performed cashier duties, product assistance and cleaning. Computed accurate sales prices for purchase transactions. Assisted customers with store and product complaints. Maintained adequate cash supply in cash drawers. Processed merchandise returns and exchanges.
Call Center Representative
11/2011 - 06/2012
Accent Marketing- Monroe, LA
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer requests.
Education and Training
2013 The College of Health Care Professions DA
Austin, TX
2008 Leander High School High School
Leander TX
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