Customer Service Assistant Manager
Resume:
Katherine Bowers
Grove City, Ohio 43123
**********@*****.***
EXPERIENCE
Dollar General, Groveport, Ohio— Assistant manager August 2017 - August 2022
-Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
-Instruct staff on how to handle difficult and complicated sales.
-Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
-Assign employees to specific duties.
-Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
-Plan and prepare work schedules and keep records of employees’ work schedules and time cards.
Taco Bell, Buckeye Lake, Ohio — Assistant manager
May 2005 - July 2016
-Train workers in food preparation, and in service, sanitation, and safety procedures.
-Perform various financial activities such as cash handling, deposit preparation, and payroll.
-Supervise and participate in kitchen and dining area cleaning activities.
-Estimate ingredients and supplies required to prepare a recipe.
-Observe and evaluate workers and work procedures to ensure quality standards and service, complete disciplinary write-ups.
-Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
EDUCATION
Lakewood High School, Hebron, Ohio — Diploma
August 2002 - June 2006
Phlebotomy Training Specialists, Columbus, Ohio —
Certified Phlebotomy Technician
January 2021 - January 2021
Certifications
Certified Phlebotomy Technician — State and National Certified
References
Holly Stewart -- Secretary, N/A
614-***-**** - ***************@*****.*** - Former babysitter Diane Palumbo -- Retired, N/A
330-***-**** - Former supervisor
Career Objective
Hard-working professional with 15+ years of experience and a proven knowledge of customer satisfaction, customer service, and workflow planning. Aiming to leverage my skills to successfully fill the Phlebotomy Technician role at your company.
Contact this candidate