Technical Support Customer Service

Resume

Viral Petlikar

**** ********* **** **, *********, OH, 43004.

Ph: 614-***-****

Email: *********@*****.***

Career Objective:

I am a highly motivated individual seeking a technical opportunity not only where I can contribute with my existing skills but also learn and implement the latest in the tech world and grow with the company.

Skills:

• 17+ years of Technical Support and Sales experience.

• Installing and upgrading workstations and peripheral hardware and software.

• Computer hardware and software troubleshooting and repairing

● Printers Hardware and Software troubleshooting and repairing

• Experience using enterprise software such as Server Now, WebSphere, UCD, Triage, New relic, SCOM, SiteScope, Athena, Server Information DB, WINSCP, SPOT, No Alert, VISIO, Outlook, and Skype.

• Diagnosing and fixing laptops, Desktop, Tablets, Printers issues, servers and networking, routers, password support.

• Schematic analysis and Block diagrams assembly

• Micro soldering logic boards

• Proficient in Windows Operating system and MS office products.

• More than 12+ years of customer Service experience.

• Good communication skills

• Great team player but also can work independently

• Professional demeanor

• Always looking forward to learn and grow

• PLUS+ ( Can/Do work with full knowledge on any electronics products such as PC, Desktop, Teblet, RPOS system and Printers, Ect)

Employment Experience:

HP Inc. (Hewlett-Packard Contract) April 2024 to April 2025 Field Technical Spt Rep 2 PC/RPOS/PRINT Systems Customer Support and Service Repair/ Replacing Components, Diagnostics issue and repair, Programing Ect

• Perform On Site/Off Site Repair. PC, Desktop, Tablet, RPOS system and Printers.(HP Products)

● Full setup Installing Commercial and Consumer Printers

• Diagnose all types of issues on PC, Desktop, Tablet, RPOS system and Printers.(HP Products)

• Some time works on Servers and Switches.

• Part order and management and return Damage/Unused parts.(HP Products)

• Work with FSM (Field Service Management)

HP Inc. (Insight Global Contract) June. 2023 to 2024 Tier 2 Diagnostics, Repair/Replacing Components, Programing Ect

• Perform On Site/Off Site Repair. PC, Desktop, Tablet, RPOS system and Printers.(HP Products)

• Diagnose all types of issues on PC, Desktop, Tablet, RPOS system and Printers.(HP Products)

• Some time works on Servers and Switches.

• Part order and management and return Damage/Unused parts.(HP Products) • Work with FSM (Field Service Management)

The Repair Depot - Columbus, OH Aug. 2016 – 2023 Tier 3 Diagnostics Technician

• Assign tasks to the team, answer their questions, and train new hires. • Diagnose any motherboard issue which includes checking voltages, on board soldering, removing components such as headphone, transistor, resistor etc. • Repair high priority devices such as MacBook Air, MacBook Pro, Laptops, Surface Pro and iPad.

• Perform QC on outbound devices to make sure they are in good condition and functioning well.

• Check inventory and part availability to ensure they are in the correct place. • Check repair status and encourage technicians to work smarter and faster. • Reprogramming serial numbers via Linux based command lines to maintain compatibility with the Chromebook management console.

• Built Linux server used for web hosting

• Build Raspberry Pi with Linux to reprogram Bios. Aarya Electronics Limited, Columbus, OH. 2011 to 2016 Manager

• Networking, Programming, Installing Programs and packages

• Sales, Shipping, Packaging.

• Check inventory and part availability to ensure they are in the correct place. • Assign tasks to the team, answer their questions, and train new hires. • Payroll, Employee hours, check/submit and scheduling hours. Cricket Wireless, Columbus, OH. 2009 to 2011 Tech Support and Sales

• Tech Support, Resolving Customers Issue.

• Network Support

COX Communications 2008 to 2009 Customer Support

• Resolving customer phone and Internet issues.

Apple, Columbus, OH. 2006 to 2008 Tech Support and Sales

• Desktop Support, Networking.

• Ipod, iphone, Mac tech support

• Sales

EDUCATION PC, Desktop, RPOS and Printers (HP) 2023, Tech Support and Networking Certifications. May 2003 H. L. College Of Commerce, Ahmedabad, INDIA. April 1996 Shree Vidyanagar High School, INDIA. 1986 - 1993 St, Xaviers Primary and Middle School, INDIA. 1979 - 1986 LANGUAGES English, Hindi, Gujarati.

Please feel free to contact me for any additional information. Thank you. Contact Info:

Viral Petlikar

7834 Blacklick View Dr, Blacklick, OH, 43004.

Ph: 614-***-****

Email: *********@*****.***

Contact this candidate