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Senior Business Analyst

Canton, MI
June 27, 2018

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Asha Nair

Canton, MI

Phone: 908-***-**** (C)

Solution-driven IT business analyst and certified Scrum Master with 7 years of experience in Banking, Chemical, Utility and Automobile industry. A seasoned professional leading cross-functional team in development, documentation and delivery of process innovations driving the attainment of business goals.

Professional Summary

Business Analyst with experience in financial reporting, business process modeling, software development life cycle(SDLC), database administration, requirements gathering, technical and functional specification documentation.

Proficiency in Software Testing Life Cycle (STLC) including Requirements review, Test Planning and Analysis, Planning Process, Preparing Test Plans, Test Strategy, Test Cases, Test Scripts, Test Scenarios and executing them, tracking executing tests with Management and Test Reporting.

Responsible for meeting with internal departmental clients to gather information and requirements for SharePoint projects and present them with recommended and proposed solutions.

Created Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document.

Certified Scrum Master with extensive knowledge of agile methodology, tools and practices

Experience in various Quality Assurance methodologies- Manual Testing, System integration testing and automation testing using Selenium

Good understanding of the key principles of System Integration projects related to Web services,APIs.

Studied, analyzed and documented as-Is business process and performed the Fit-Gap analysis.

Prepared Visio and SharePoint workflows for projects, Ensured project management issues were addressed including daily scope, issues, risks, resources, time and budget.

Proficient in MS Office, Visio, and SharePoint.

Excellent communication and interpersonal skills through working in a fast paced and challenging environment.

Technical Skills

ERP System : SAP ECC 6.0

Operation Systems : Windows.

Software : SharePoint, Microsoft Word, Excel, Access, PowerPoint, Project.

Languages : SQL. Java

Database : Oracle

Quality Assurance : Manual & Automation Testing, System Integration Testing, Selenium, HP ALM.


Certified Scrum Master (CSM)

Master of Business Administration in Operations Management (MBA)

Bachelor of Computer Applications (BCA)

Project Experience


Client: DTE Energy August 2017- May 2018

DTE Energy Co. is an American Detroit, Michigan-based utility incorporated in 1995 involved in the development and management of energy-related businesses and services nationwide

Role: Senior IT Business Analyst

Participated in analyzing an organization and design its processes and systems, assessing the business model and its integration with technology.

Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.

Worked with Clients and customers to translate solution requirements to the technical team and monitor the development and implementation of the solution.

Created and delivered full sign-off project documentation starting from Development and ending at post-Production deliverables by working with Key Stakeholders to elicit information and gain agreement

Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams

Worked in preparing Business Requirement Document and technical Specification documents based on the requirement gathered.

Coordinated with enterprise architects to determine the target state possibilities of the application in scope.

Worked with the Product Owner in building and maintaining the Product Backlog.

Revised and wrote user stories based on missing or new requirements established by project stakeholders utilizing the agile tool.

Facilitated Scrum ceremonies which includes Daily Stand up meetings,Sprint Review Meetings etc.

Prepared deck with Functional mapping, Gap & Differences, Logical architecture: Current / target state

Prepared JAD workbook by gathering inputs from all the levels of the business and technology.

Performed in-depth analysis of funding requests and budget allocations to make recommendations to the Management.

Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.

Worked extensively on the Business Case Factory by creating resource plan for different work streams associated with the initiative in tight deadlines.

Identifying the number of FTEs and Non-Labor costs that would be coming out as part of the initiative

Environment: Jira, MS. Excel, SharePoint, Lotus Notes, MS Visio, Oracle Server.


Client: Consumers Energy April 2017- July 2017

Consumers Energy is a public utility that provides natural gas and electricity to 6.6 million of Michigan's 10 million residents.

Role: Senior IT Business Analyst

Worked in Web software development projects with variety of team members that included software developers, project managers, and IT stakeholders. Gathered requirements for these projects.

Conducted meeting with clients, IT Stakeholders and SMEs to understand the target state functionalities of the Web based application.

Leads business knowledge transfer across the scrum core team (UX Analysts, UX Designers, UX Developers, IT back-end developers) and provides the team all required project deliverables documentation

Held workshops with teams which included .Net developers, Enterprise architects, end- users from the affected domains to understand the process flow of the system.

Gathered business requirements and converted them into functional requirement specifications and user requirement specification.

Prepared use case documentation and GUI mock up for Web based application project.

Works with Designers and Architects to identify feature requests requiring upfront design or API changes

Developed and maintained technical documentation about data and assisted in the coaching and training of customers in the use of business intelligence tools

Performed Manual System Integration Testing and Database testing to validate the entries in database.

Worked in Defect Triage by prioritizing defects, assigning and tracking it to closure.

Provided Visio diagrams/wireframes and Excel wire frames to the customer to socialize the customer on the development process.

Translate business requirements into conceptual, logical and physical data model. Develop and maintain the entities, relationships, and attributes

Coordinating break fixes, communicating/reporting testing status and prepared Performance Test Tracker

Worked along with the IT team in performing system Integration testing, Performance testing and database testing.

Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives

Environment: MS. Excel, SQL, SharePoint, Lotus Notes, MS Visio, Oracle Server.


Client: Comerica Bank Dec 2016 – April 2017

Comerica Incorporated is a financial services company headquartered in Dallas, Texas. It has retail-banking operations in Arizona, California and Florida, with select business operations in several other U.S. states, as well as in Canada and Mexico

Role: Senior Business Analyst - Agile

Analyze client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.

Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings.

Gathered requirements from Product Owner, stakeholders and Quality managers of the impacted application.

Worked and coordinated with the Offshore team in preparing requirements gathering artifacts.

Participated in analyzing applications and design its processes and systems, assessing the business model and its integration with technology.

Draft and maintain business requirements and align them with functional and technical requirements.

Gather requirements from business users and record them clearly in a format useful to developers

Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues

Worked with different delivery teams to analyze, quantify and remediate issues impacting customer experience

Extracting data from database for updating and reporting the daily Exception Backlog tracker and preparing the trend chart from April to Dec for reporting and exception tracking purpose

Updating and keeping track of ALM for defect status, progress and resolution. Heading all the reporting - daily/weekly.

Held workshops with teams from the impacted domains to extract requirements and prepare Requirement Traceability Matrix

Participated in different levels of testing -Functional Testing, Regression Testing and User Acceptance testing

Environment: SharePoint, Lotus Notes, MS Visio, Confluence, Oracle Server


Client: The Dow Chemical Company March 2016 – Dec 2016

The Dow Chemical Company, is an American multinational chemical corporation headquartered in Midland, Michigan, United States.

Role: Senior Systems Analyst

Responsible for gathering business requirements, participating in system design, configuration, implementing SAP solutions in a multi-currency environment and testing existing system and providing post implementation support for enhancements to the current system.

Worked extensively in Sol-Fit Gap analysis in Dow-DuPont Merger

Excellent understanding of ASAP methodologies and gathering business process procedures (BPP) documentation for preparing Test Plan

Participated in the SOL FIT Gap analysis of Dow - Dupont Merger in analyzing the existing gaps in the functionalities when comparing the organization's system capabilities.

Worked in production support by handling and resolving tickets based on priority assigned through HP ALM tool.

Experience in analyzing business specification documents, working with the quality assurance team in preparing Test Strategy, Test Scope and defining Test Cases according to the client requirements.

Translated stakeholder requirements into over different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams

Participated in End-to-End testing which include the testing of the full end-to-end processes of the Dow segments, with a focus on SAP Financials.

Environment: SAP ECC 6.0, SAP FI, SAP CO, SAP NetWeaver, SharePoint, MS Visio, Oracle Server

Marvel Technologies Inc. – Novi, Michigan January 2013 - February 2016

Headquartered in Novi, Michigan, Marvel Technologies Inc. is an SAP software solution and technology partner. The company provides support in all areas of SAP implementation projects focusing on the utility, public sector, automobile and manufacturing industries.

Role: Senior Business Analyst

Analyzed and documented the business requirements, prepared Requirements Traceability matrix responses to questionnaires and got approval of the documents from the client in the form of sign off.

Responsible for configuring, analyzing, designing, and testing of components of the SAP (ECC 6.0). Also involved in Implementation, maintenance, enhancement and/or development work of SAP modules and those that interface with other applications.

Executed all test phrases during System, Integration and Functional testing including Component, Regression, User Acceptance, Performance, Ad-Hoc and Stress testing.

Conducted Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers.

Experienced in translating business requirements to technical requirements using analysis and modeling tools to match strategic business objectives with practical technical solutions.

Environment: SAP ECC 6.0, SAP FI, SharePoint, MS Visio, Oracle Server

Gulf Motors LLC – Dubai, UAE Dec 2003- June 2007

The Gulf Motor Company is an automaker in Dubai that is involved in the design, development,manufacturing and selling of motor vehicle.

Role: Business Analyst

Interviewing business users, SME’s and IT to refine system requirements and effectiveness.

Created and maintained functional specification documents based on analysis and requirements of the client

Performed and negotiated terms and conditions for purchase orders, service agreements, purchase agreements, and field services agreements in order to save costs

Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, to eliminate implementation issues.

Work with customers on claims and maintain productive client relationships with follow up and escalations for timely resolution

Environment: Oracle, MS Excel, QTP, SharePoint, MS Visio

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