Michael J. Olsowy

Michael J. Olsowy

**** ******* **.

Swartz Creek, MI 48473

Phone 248-***-****

ac512y@r.postjobfree.com

Highly organized, solutions-oriented quality-assurance testing professional with demonstrated expertise

in broad range of software platforms; self-motivated multitasker with exemplary performance record

and strong verbal and written communication skills. Currently pursuing acquisition of additional

technical skills and further opportunities in leading-edge information technology. 15 + years QA

experience. Unit, integration, system, user acceptance and regression testing. Test case design and

defect tracking. Certified Scrum Master, Customer Service.

EMPLOYMENT HISTORY

Quality Assurance Specialist

Diplomat Specialty Pharmacy, Flint MI.

August 1st, 2016 – December 7th, 2017

Wrote test cases and procedures from requirements and wire frames. Using Service Now.

Wrote and tracked defects. Using Service Now

SQl Inquiries.

Supported 2 applications. Core and DLPA (Delegated Pre-Authorization)

Worked with developers, providing additional information to resolve defects.

Tested defects in QA Staging and Production environments.

Regression testing, User Acceptance testing, Negative testing.

Identified enhancements to improve and ensure a positive customer experience.

_ After hours tier one customer support.

Quality Assurance Specialist

AAA, Dearborn MI

September 14, 2015 – April 8, 2016

Wrote test cases and procedures from requirements and wire frames.

Mobile testing IOS and Android.

Wrote and tracked defects.

Hosted a weekly status meeting including corporate management, middle management

and developers. Provided updates for defects, new releases and enhancements.

Coordinated test teams for new builds in both QA and production.

Worked with the Service Desk providing tier 2 support. Dealt directly

with customers until their issues were resolved. Looked up customer records to

determine root cause for defects.

Worked with developers, providing additional information to resolve defects.

Tested defects in QA and production.

Regression testing, User Acceptance testing, Negative testing.

Identified enhancements to improve and ensure a positive customer experience.

Wrote verbiage for Push notifications.

Quality Assurance Specialist

Perficient Inc., Livonia MI

May 17, 2010 – April 8, 2015

Provided QA testing for all Ford and Lincoln websites, U.S. and Canada. www.ford.com –

www.lincoln.com

Performed all duties related to quality assurance practices for new and existing

applications. Used various online tools for creating and maintaining test suites,

execution of test cases and tracking results.

Automation testing: Telrik - Executing and debugging test scripts.

1

Michael J. Olsowy

Web based testing, system integration testing, performance, regression and acceptance

testing.

Jira: Created/maintained dashboards. Reported defects, tracked existing defects.

Q-Test, Testlink: Test case management - Writing/editing test cases. - Writing test suites

from comps and wire frames - Test case execution pass/fail test cases. Build

Management.

Applications: Next Generation Brand Sites U.S. and Canada - Racing - Ford & Lincoln web

sites.

Trained new hires.

Devices: All mobile, touch and wired devices.

Certified Scrum Master.

Tools: Dealer Finder, Inventory finder and LPS (tracking leads)

Quality Assurance Specialist – EDI Technical Support

Radley Corporation, Southfield, MI

Dec. 1998-Sept. 2006

OEM – Manufacturing software. Accounting software.

Performed quality testing for high-volume EDI translator software packages across

multiple platforms.

Tested new trading-partner transaction sets and provided implementation services.

Provided technical support to automotive suppliers, including transaction processing,

VAN communications and integration of enterprise systems. ASN’s and EDI.

Web based testing, system integration testing, performance testing and acceptance

testing.

Helped develop and maintain test-script archive to prevent duplication of effort in

formulating test plans for frequently modified applications; enhanced department

productivity by testing related applications simultaneously.

Instituted company-wide policy of printing all documents on double-sided setting,

resulting in significant savings in paper costs and bolstering recycling efforts.

Offered assistance to other departments, particularly customer relations, to maintain

output levels during “crunch” periods.

Quality Assurance Specialist

New World Systems Corp., Troy, MI

Sept. 1997-Sept. 1998

Performed quality testing for public-sector software modules.

Devised and coordinated test plans and scripts on aggressive schedule to ensure

completion of all software testing prior to client’s launch of application.

Wrote and executed test scripts (both new applications and improvements to existing

applications) to secure optimum functioning of all features.

Quality Assurance Specialist

Federal Reserve Bank of Chicago, Detroit, MI

June 1987-Sept. 1997

Performed online quality-assurance testing for system-development life cycle on Unisys

V560 mainframe.

2

Michael J. Olsowy

Developed and maintained test-script library to streamline evaluation of software

performance.

Coordinated release and implementation activities among development, production

control, management and user groups.

Trained new computer operators and coordinated shift schedules.

EDUCATIONAL BACKGROUND

Graduate of SeaHolm High School, Birmingham MI

VOLUNTEER WORK

Docent, Detroit Zoo, 1998 – 2006

Conducted school tours; presented information to visitors and answered questions about exhibits.

Assisted at Zoo fundraisers.

Tour Guide, Belle Isle Aquarium, Detroit

Conducted tours until the Belle Isle Aquarium closed in April 2004.

3

Contact this candidate