Project Manager Business Analyst
Resume:
MICHAEL J. DAVALA, PMP, MBA, CPA, CSM, ITIL, DTM
Columbus, OH 43221
********@*****.***
Sr. IT and Project and Business Professional with over 20 years of extensive hands-on work experience in software design, development, programming, planning, management and delivery. Employs strong analytical and problem-solving skills in the following areas:
• Matrixed, Virtual, and off-shore Teams.
• Methodologies include PLC, SDLC, Waterfall, PMBOK, Agile, Scrum, ITIL
• Program, Resource and Project Management
• Fortune 500 Manufacturing, Banking, Financial Services, Life Insurance, Property and Casualty Insurance, Utility Companies, Big 4 Consulting, IT Consulting and Governmental Agencies. 2020 to 2024 Business Analyst II – Branch Administration Operations – Consumer Bank, JP Morgan Chase, Columbus, OH
• Managed Nationwide Notary Administration.
• Assisted in establishing a Governance Program for Regulation C – Availability of Funds.
• Prepared Analysis of Regulation CC Complaints to establish reporting overtime.
• Prepared Regulation CC Process Flows including Teller, ATM, and Quick Deposit.
• Streamlined the DEI CAO Culture Counsil Weekly Communication process saving hundreds of hours annually. Managed Nationwide Corporate Notary Administration system upgrades and improvements saving 20,000 mouse clicks annually
• Assisted in establishing a Governance Program for Regulation C – Availability of Funds.
• Modernized the Notary Registration application to reduce mouse clicks by 20,000 annually
• Streamlined the DEI Weekly Communication process saving hundreds of hours annually.
• Identified and implemented software changes to streamline the Notary application
• Identified automated solution to remind Notary employees to take required training.
• Participated in AWM Migration performing system testing and validations 2012 to 2020 Project Manager - CB Relationship and CWM Demand Manager –Consumer Bank, JP Morgan Chase, Columbus, OH
• Developed the Relationship Manager Engagement model which dedicated project focus by roadmap to drive deeper understanding of technology investments and a cohesive experience for business roadmap teams.
• Initiated, guided, and coordinated CB Projects through the PPL and Navigator Charter Process.
• Provided extensive oversight for 81 CWM projects saving multiple key initiatives such as Project Freedom, Advisor Compensation, SBL and Investment Performance Reporting.
• Supported and improved the Navigator Charter Tool, PPL, and the SPA processes.
• Updated AMG security Profiles for staffing changes and position reclassification.
• Managed Requirements Session scheduling for Facilitators for CB and Enterprise projects for IT applications including Teller, ATM, CA and ES.
• Facilitated User Experience Reviews.
• Streamlined current process and procedures to reduce 1 FTE.
• Performed UAT testing for One-Time Pass Code Project for ATM access.
• Earned CCB 5 Keys Blue Key Customer Service Award. 2010 to 2012 Project Manager / Consultant Tekmark Global Solutions at JPMorgan Chase, Columbus, OH
• Managed projects to upgrade infrastructure operating systems, database instances and hardware for Mortgage Banking Systems.
• Managed project to enhance Identity and Access Management functionality in the Retail Systems
• Access Management tool for Profile Management, Operating Systems and DB2 databases. 2010 - Mar. to June - Project Manager / Consultant (TEK Systems) at Progressive Insurance – Mayfield Village, OH
• Managed project related to specialized Auto Insurance quotations 2008 to 2009 Project Manager / Consultant (Compuware and Unicon International), Columbus, OH Assignments: Nationwide Financial Corporation - Individual Life Insurance Protection Systems October 2008 – May 2009
• Managed projects tied to Mutual Fund substitutions and annual major upgrades. The projects were both in-flight and from start to finish and supported by cross-functional project teams. 2006 to 2009 Project Manager / Consultant Compuware Corporation, Columbus, OH Assignments: Columbus Office Professional Services Support Nationwide Insurance – E-Commerce Internet Redesign Program
• Implemented solution for project sponsors, program managers and project managers to manage project and program expenses, budgets and forecast and view financial status for $30 million annual budget for multi-year Property and Casualty Insurance Internet Program.
• Managed projects tied to Mutual Fund substitutions and annual major upgrades. The projects were both in-flight and from start to finish and supported by cross-functional project teams.
• Prepared ITIL and Project Management courses for Compuware employees. 2005-2006 Consultant (Con) at JP Morgan Chase, Columbus, OH Assignments: HRIT PeopleSoft-SAP GL Project & CAS BAI PMO Reporting
• Developed project testing plans and project “Go Live” plans.
• Performed Portfolio Management for JP Morgan Chase CAS BAI PMO Reporting 2003 to 2005 Project Manager / Consultant (Checks & Balances Inc.), Personal Property Insurance at Nationwide Insurance, Columbus, OH
• Managed department CPE Project allocations and NSC Expense as Program Controller. Prepared and monitored Annual, Quarterly and Monthly budgets for projects, resource hours, resource expense and NSC systems expense in a shared-resource environment. 1998 to 2003 Project Manager/ IT Architect, Corporate HR Systems- American Electric Power – Corporate Headquarters, Columbus, OH
• Project Manager and Technical Lead for planning, designing, developing, customizing, converting, and implementation PeopleSoft HRMS 8.0 Reporting functionality and ITR Data Warehouse with an overall project cost of $30 million.
• Project Manager and Systems Analyst for the Attendance Management System integrating PeopleSoft, Business Objects and the Data Warehouse. 1995 to 1998 Project Manager / Systems Analyst, Corporate Financial Systems - Bank One, Columbus, OH
• Project Manager and Systems Analyst for enhancements and additions to the MSA (GEAC) Financial (GEAC) Financial Accounting System.
• Project Manager and Technical Lead for MSA (GEAC) Y2K software upgrade. 1991 to 1995 Project Manager/ Supervisor, SETS& CRIS-E - Ohio Department of Jobs and Family Services
(ODHS), Columbus, OH
• Senior Project Manager and Resource Manager in the design and development of the financial subsystem of the SETS Child Support system using structured techniques and automated tools. EDUCATION:
Project Management Professional (PMP)
Certified Scrum Master (CSM)
ITIL v3 Foundation Certification
MBA, Case Western Reserve University, Cleveland, OH Certified Public Accountant, OH (CPA)
The University of Akron, Akron, OH
Bachelors of Science, Accounting - graduated with honors; Associate of Applied Science, Real Estate – graduated with distinction ACTIVITIES AND AFFILIATIONS:
Member, Ohio Society of Certified Public Accountants Member, Project Management Institute (PMI) and Project Management of Central Ohio Toastmasters International – Advanced Communicator Silver, Competent Leader Beta Alpha PSI – Accounting Honorary
Delta Sigma Pi – Professional Business Fraternity (past and chapter founding President) Columbus YMCA Corporate Challenge Coordinator
Volunteer for many Civic Fundraising Events (Big Brothers/Big Sisters, Children’s Hospital, MS Society, Epilepsy Foundation, Special Olympics, Habitat for Humanity, Mid-Ohio Food Bank, Pelotonia), American Red Cross
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