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Customer Service Case Manager

Charlotte, NC
June 26, 2018

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Tanisha Bolden

Call center agent - Iqor

Charlotte, NC 28205


Seeking a position where I can utilize my previous skills and abilities for growth


Work Experience

Call center agent


February 2018 to Present

obtains client information by answering phones calls

-verifying information

-determines eligibility by comparing client information to requirements

-Establishes policies by entering client information

-confirming bill amounts

Chicken salad chicks Charlotte, NC

Shift lead

February 2015 to February 2018

Was responsible for all management aspects during shifts while on duty.

-Directing fellow employees through daily routines and interacting with customers to ensure a


-Made daily and nightly shift deposits of money at the bank

-supervised other staff for following protocols regarding food rotation and cleaning food stations

Hilton Charlotte center City Charlotte, Nc

Laundry/Room Attendant

September 2012 to February 2015

Responsible for providing a constant supply of clean linens for entire hotel

-supporting laundry operation

-Completing wash cycles

- Greet customers in public areas and rooms in a warm and friendly manner

-Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly

Personal Care Assistant

Assured care - Charlotte, NC

May 2009 to August 2012

- Plan, purchase, prepare, and serve meals to patients and other family members, according to

prescribed diets.

- Perform a variety of duties as requested by client, such as obtaining household supplies and running


- Change bed linens, wash and iron patients' laundry, and clean patients' quarters.

- Maintain records of patient care, condition, progress, and problems in order to report and discuss

observations with a supervisor and case manager.

Metro One Charlotte, NC

Directory assistants 05/200to5/2008

- Provided callers with customer service over the phone regarding placing collect calls, giving out

phone numbers

-Looked up local business

-Used computerized alphabetical or geographical directories

Liberty Nursing rehab Center

Charlotte, NC

Dietary Aide

June 2006 to January 2007

- Delivered food trays to client in there room.

- Made sure food was delivered to the correct patient.

- Answered any questions the patient or family had concerning the food.

Shift Leader

Dunkin Doughnuts - Charlotte, NC

May 2005 to June 2006

- Managed staff, prepared work schedules and assigned specific duties

- Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking


- Responsible for training new employees


Family Dollar - Charlotte, NC

March 2003 to August 2005

- Issued receipts, refunds, credits, and change due to customers.

- Calculated total payments received during a time period, and reconciled this with total


- Resolved customer complaints.

- Maintained clean and orderly checkout areas.

- Counted money in cash drawers at the beginning of shifts to ensure that amounts were

correct and that there was adequate change.

Captain D's

Charlotte, NC

January 2002 to May 2003

- Stocked shelves, and marked prices on shelves and items.

- Cashed checks for customers.

- Computed and recorded totals of transactions.

- Greeted customers entering establishments.


General Education Diploma in Goodwill Industries of the Southern Piedmont

Central Piedmont Community College - Charlotte, NC

May 2012


Call Center, Customer Service, CSR

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