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Customer Service Accounting Clerk

Dallas, TX
March 28, 2018

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Lester Bailey

Dallas, TX ***** 214-***-****

Accounting Clerk

Ten years of progressive experience in accounting and finance.

Talented, dedicated professional with expertise in all aspects of accounting for a diverse range of companies, leveraged to succeed in a cash coordinator or payroll specialist capacity. Solid research acumen, readily solve problems to achieve favorable outcomes. Knowledgeable in cash application best practices. Display sound judgment in all areas, able to go above and beyond the call of duty where needed. Forge concrete business relationships with colleagues and vendors to foster a collaborative workplace. Fully accustomed to a dynamic, fast-paced work environment. Technical proficiency in MS Office Suite (Word, Excel, PowerPoint), SAP, APEX, TPM, PACMAN, and AMP.


Project Management



Vendor Management

Team Collaboration

Account Reconciliation


Financial Reporting

GAAP Compliance

Budget Development

Change Management


Pepsi-Co, Plano, TX

Purchasing Agent and Accounting Clerk

11-2017 - 1-2018

Provided support to the North America IT Department and ordered and received goods and services. Collaborated with IT Finance and project managers to determine items and quantities needed, created purchase requisitions. Verified correct order details with vendors. Resolved GRIR and parked and blocked invoice problems with the Accounts Payable department.

Selected Achievement:

Maintained proficiency with Microsoft Excel.

Results Staffing, Plano, TX

Billing Specialist

5- 2017 - 11-2017

Interact with vendors, salespeople, and managers by phone, email, or videoconference. Field incoming calls and emails from management and clients regarding billing matters and resolve issues with professionalism. Partner with sales team and other personnel to resolve billing issues. Process billing, audit check stubs and edit existing reports on a weekly basis. Work with other departments to reach resolutions for customer concerns; research and adjust existing customer accounts where needed. Generate invoices for customers, and review audits to update trackers and address errors.

Selected Achievements and Assignments:

Held sole responsibility for weekly billing close-outs due to numerous department absences, and handled close-outs for Dallas South, Garland, Arlington, Fort Worth, Houston North, Houston South, and Dallas North locations, pulling all 32-hour reports to guarantee reported overtime aligned with unbillable overtime.

Abacus, Frito Lay, Trade Spend Food Service Vending Coordinator, 2016: Process incoming customer deduction and double-check request claims for distributors and operators, in addition to claims utilizing AMP, APEX, TPM, SAP, and PACMAN. Research and resolve distributor deductions to minimize account write-offs. Conduct audits for distributor and operator claims to ensure compliance with all contracts and guidelines.

oEstablished and maintained a consistently stellar attendance record, including on-time arrival for scheduled work days.

Time Warner Cable, Farmers Branch, TX

Accounting Clerk

12-2016 - 3-2017

Leveraged analytical acumen to research and immediately rectify misapplied payments. Processed credit card payments, refund checks, electronic, and returned payments. Reconciled all payments received. Managed all aspects of daily accounting activities, fostering productivity and efficiency. Teamed up with Banking Services personnel for tracking report updates and lockbox operations management. Supported department production activities on an as-needed basis. Investigated routine research requests from internal and external customers and resolved all matters.

Selected Achievement:

Earned reputation of punctuality and dedication by never missing a day of work, and always on time.

Borden Dairy, Dallas, TX

Route Settlement Clerk

10-2011 - 7-2016

Liaised with branch locations and Route Supervisors to resolve complex route discrepancies. Handled all areas of accounting within the company, including regular audits for all routes. Double-checked routes to guarantee all import files uploaded quickly and accurately, along with distributor ticket information processing for completeness. Reviewed all documentation pertaining to each route within the company. Drafted payroll deduction adjustment paperwork to address shortages in product availability or petty cash.

Selected Achievement:

Regularly displayed a solid track record of timeliness and punctuality by arriving on-time for shifts and never missing a day of work.

Thomas Reprographics, Richardson, TX

Accounting Clerk

2-2007 - 5-2010

Oversaw all areas of administrative and accounting activities, including check scanning and credit applications processing. Processed cash batches upon review, as well as refunds and adjustments. Balanced daily, weekly, and monthly transactions. Held responsibility for tax information adjustments. Leveraged problem solving skills to resolve complex and difficult customer service issues with professionalism.

Selected Achievement:

Received recognition from a key client for steadfast dedication to customer service.

Additional experience as Accountant on a contractor basis with numerous companies (2004 to 2007) for Rem X Agency.


Associates Degree in Computer Information Systems, Expected December 2020

El Centro Junior College, Dallas, TX

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