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Customer Service Manager

San Antonio, TX
March 29, 2018

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Edward Balderas Jr.

*** ****** ********* **., *** Antonio, TX 78228

Cell: 210-***-**** Professional Summary

** ***** ** ********** ** customer service, accompanied by 5 years as an Administrative assistant/ office manager. I poses strong interpersonal and leadership skills. Excellent at successfully completing multiple tasks and working under pressure to ensure 100% customer satisfaction as well as implementation of company policies and procedures to meet company sales, labor, and efficiency goals. Core Qualifications

• Outstanding interpersonal skills • File/records maintenance

• Strong verbal communication • Data management

• Quick learner • Strong leadership skills

• Extremely organized • Excellent Customer service skills

• Proficient in Microsoft Office: Word, Excel,

40 wpm

PowerPoint, Outlook Express


The Pegasus Nite Club

Bartender (present)

As bartender I set up and break down the bar I am assisgned for each night. I am responsible for handling and maintaining accurate count of all liquor and moneys being dispensed from my assigned bar each night. Maintaining 100% professionalism while entertaining and interacting while each guest. Observing and making sure that each quest is having a good time without any problems, should a problem arise I am responsible for alerting security and having the individuals escorted out. I have to keep an open mind while observing the guests behavior making sure they are not intoxicated to the point where I am no longer able to serve them. Should a guest be at the level of intoxication I alert security who than has them escorted to an uber or taxi cab. The RK Group Rosemarys Catering

Lead Server/Bar Manager(2014 2016)

As lead server I was responsible for assuring that all tables were set with utensils, glassware, and napkins, as directed by our client. Making sure assigned staff was informed of the event we were going to be serving. I was also responsible for making sure that all staff was in proper attire and maintained excellent customer service while making each guest feel as if they were the most important person at the event. As bar manager I was responsible for taking inventory of all alcohol and liquor before and after each event, I was also responsible for the placement of all bartenders who were assigned to my staff at each event I was responsible for. I assisted in all set ups and take downs of the bar. Dispensed both alcoholic and non alcoholic beverages to each quest in a timely manner while maintaining my composure and professionalism no matter how many quests we were serving.

Maria Mia Mexican Restaurant

Bar Manager/Manager(2011 2014)

At this establishment I held both titles due to my experience in managing a group of individuals and maintaining a safe and steady work environment. At this establishment I was responsible for making sure that each guest was able to enjoy their experience at the restaurant and handling any concerns with dignity and professionalism. Taking inventory of all food and beverage upon arrival and upon closure of the restaurant. Maintaining a bar that is fully stocked with the alcoholic beverages preferred by our guests. Making schedules for all employees and other managers keeping their personal request in mind while still being able to run the restaurant. Keeping in mind that each guest was my main priority, and ensuring they come back to our restaurant. Education

Kaplan University

San Antonio, TX, USA

Business Professional certificate

Paralegal Certificate

Southside High School

San Antonio, TX, USA

High School Diploma


**Employee of the Month

Maria Mia Mexican Bistro ( March 2011, April 2011, May 2011,August 2011, December 2013)

**Employee of the Month

Rosemary’s Catering October 2014 Raul Perez, December 2014 Armando Martinez, April 2015 Rene Lopez, May 2016 Manny Hernandez)

**Citizens Award for Customer Service (March 2013) Beat Aids Inc, We are Alive Inc.

**Appreciation for Customer Service

Mayor Ivy R. Taylor (May, 2016 October 2016, September 2016)

**Merit Badge for Outstanding Customer Service (Secret Service Pin) Former President George W. Bush (August 2016)

Professional References

Shelley Espinoza Dawn Dawes

Sunset Station Event Manager Sales Rep. The RK Group 1174 E. Commerce, San Antonio, TX 78205 1220 E. Commerce, San Antonio, TX 782**-***-*** 680*-***-*** 4300

Sonya Villareal John Kevin Hilliard

Sales Manager The RK Group S.A.I.S.D

1220 E. Commerce, San Antonio, TX 78205 3118 Elgin Ave, San Antonio, TX 78210

210-***-**** 210-***-****

Jacob Vasquez Tiffany Velez

Medicare Regional Director Asst. Property Manager

Monticello Manor

8700 Starr Ranch, Boerne, TX78210 5518 Culebra Rd, San Antonio, TX 78228

512-***-**** 210-***-****

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