Hard-working and responsible administrative professional. Adept at making quick
decisions in busy environments to maintain productivity and meet customer demands. Seeking to apply my organizational skills to a dynamic, fast-paced and team-oriented environment.
1409 Brenda Lane
Allen, Texas 75002
Reliable, Self-starting, and Results Driven.
Ability to use problem-solving and decision-making skills to process work and help customers
Quick learner, will be able to handle new processes that may not have encountered at current company.
WINDHAVEN INSURANCE – Sales Coordinator – November 2017 to Present
Coordinate the appointment process with Sales Representatives, including the collection of all new producer agreement forms and fees.
Enter all new agents into the internal database and make necessary changes to existing agents in the system as needed.
Appoint/terminate/suspend/renew agents on weekly or monthly basis.
Track quarterly compensation measures for Sales Representatives.
Collaborate with Accounting in the correction of Tax ID numbers, fraudulent activity, and Agent Commissions/Sweeps banking issues. STATE FARM – Underwriting Services Assistant – March 2016 to Nov 2017
Process high volume new applications for California and Pacific Northwest area customers using guidelines and procedures that comply with state laws.
Research policy information and complete changes to insure policy issuance with minimal delays.
Combine households to ensure established credits and policy information is transferred to new policies.
Complete research and policy processing on escalated issues as assigned by Manager.
ALLEN ISD – Elementary School Receptionist – August 2014 to March 2016
Greeted and screened visitors to ensure safety of staff and students.
Received and directed incoming calls, take reliable messages and route to appropriate staff.
Assisted in the efficient operation of campus administrative office.
Prepared attendance reports and records as needed.
Coordinated special events for campus.
COBRA TRADING – Administrative Assistant – January 2013 to April 2014
Created and prepared new client files to ensure compliance with company policies and FINRA rules and regulations.
Assisted with FINRA audits as needed.
Provided administrative support to brokers and CEO.
Managed client files and requested current or updated paperwork.
Collected, sorted and distributed mail to appropriate Broker. WORK EXPERIENCE
ATLANTIC AVIATION – HR Administrator – October 2007 to January 2009
Processed all new hire, termination, pay and title changes.
Processed all background check requests.
Responded to all unemployment claims in timely manner.
Collaborated with Regional HR Managers to resolve employee issues.
Maintained HR files, I-9s and EEOC on over 2,500 employees to ensure compliance.
Ordered and maintain office supplies for HR Department.
Managed HR Department calendar including scheduling conference calls and time off requests.
Managed offsite file storage and maintain file database.
Processed all verification of employment requests on current and terminated employees.
Completed special projects as assigned by HR Manager and Director. EDUCATION AND CERTIFICATIONS
Trinity Christian School, Cedar Hill, Texas
Executive Secretarial School, Dallas, Texas
ASPA Pension Administrator’s Certification
ASPA Daily Valuation Certification