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Manager Customer Service

Apopka, FL
March 26, 2018

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Lauren Gress

Apopka, FL *****


Work Experience

Inventory Supervisor

WIS International - Orlando, FL

February 2018 to Present

Provided accurate and appropriate inventory counts to several companies based on the retail customers products. Ran reports and supplied data to fulfill customer report requirements. Maintained time sheets for up to 20 people on a daily work schedule. Data Manager/Project Coordinator/Field Debris Monitor Tetra Tech - Orlando, FL

September 2017 to February 2018

Data Manager-Responsible for managing field data and documentation. Performs Quality Assurance and Quality Control (QA/QC) checks on field data and provides the project manager with regular updates.

Project Coordinator-Signing in and out field monitors, forwarding logs to appropriate parties, human resources and payroll. Processing employee time through SharePoint. Formerly Field Debris Collection Monitor-Responsible for "on-site" observation and documentation for the collection of debris. Observed disaster debris as it was loaded into hauling vehicles to ensure eligibility. Documenting the location of the debris (field monitor) and the volume of debris collected

(tower/debris management site monitor)

General Manager

Baymont Inn & Suites Hotel - Orlando, FL

March 2017 to September 2017

* Leadership and People Management - attract, motivate, coach and develop team members

* Project Management - manage successful projects, risks, costs and project teams

* Financial Management - budget, forecast, review financial statements and manage business metrics

* Communication - communicate, project voice, speak with senior management and present

* Business Management - understand strategy, decision-making, work flow and vital business function Retail Sales

The French Corner - Ellenville, NY

November 2016 to March 2017

* Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service

* Assisting customers with questions, needs and purchases

* Greeting each customer that comes into The French Corner in a warm manner Front Desk Clerk/Night Audit/Director of Sales

Baymont Inn & Suites FL Mall - Orlando, FL

February 2006 to August 2010

* Welcomed guests upon entry to the hotel, assisted with check in and check out.

* Answered phones, booked reservations, respond to emails and electronic reservations.

* Kept records of occupied rooms and guests' accounts.

* Prepared check out receipts and collected payments from departing guests

* Closing, balancing and making necessary corrections to guest accounts

* Counting and balancing cash, credit cards and direct bill accounts

* Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed

* Completing various computer audit reports


GED in General Studies

Mid Florida Tech - Orlando, FL

February 2005 to February 2005

Technical Certificate in Accounting Specialist

Orlando, FL

May 2018

AS Business Management

Orlando, FL

August 2009


Microsoft Word (5 years), Microsoft Excel (5 years), Opera PMS (5 years), SynXis PMS (1 year), Sharepoint (1 year)


Customer Service Technology

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