JACQUITA D. HAYES 973-***-**** / firstname.lastname@example.org
Ampere, NJ 07017
Polished executive support partner with 15 years’ experience planning and directing business and personal affairs for CEO and high-level executives. Recognized for superior business acumen-poised in high pressure, fast-paced business environments. Utilizes project management principles to independently plan and direct high-level business affairs. Powerful verbal and written communicator with the ability to foster open relationships while maintaining confidentiality.
Created project status and monitoring system to track and monitor progress and timelines for enhanced project management.
Reduced document generation and turn-around time by 75% by designing automated templates.
Distinguished from others by a tenacity to become an expert in the executive support role and creating a synergetic relationship with executives to increase achievements that impact organizational growth.
North Pointe Personnel, Hoboken, NJ
Real Estate Records Assistant, NJ Transit – Real Estate November 2017-Present
Provide organizational support and general clerical/administrative assistance to the Real Estate & Economic Development Dept.
Manage special projects as requested by Directors or other department management.
Develop organizational tools to enhance department efficiency for maintaining and accessing information.
Execute precise and accurate mailing, filing, and record maintenance.
Executive Secretary, NJ Transit – Financial Reports and General Ledger June 2016-October 2017
Delivered executive support and general clerical/administrative assistance to the Senior Director, Acting DCFO & Controller, and the Director Accounts Payable.
Produced complex correspondence, special reports, and presentations; gather, and summarize data to enhance department function.
Decreased executive stressors by flawlessly scheduling appointments, arranging meetings, conferences, and travel; ensuring accurate expense adherence and reporting.
Created a departmental spreadsheet to streamline and balance office supply purchases and inventory maintenance.
Learn Language Hoboken, Hoboken, NJ May 2015-April 2016
Accomplished human resource objectives, including but not limited to: recruiting, orientation and training; scheduling, coaching, counseling, and disciplining employees; payroll; and enforcing policies and procedures.
Improved operations by contributing information and recommendations to strategic plans and reviews, utilizing action plans; developing audits of customer-service standards; and other general office management.
Increased student enrollment by 20% within 3 months, with monthly increases of 3-5%.
Integrated 3 additional languages to the school: Chinese, Japanese, and Russian.
Atlantic Coast Media Group, Jersey City, NJ March 2010-September 2014
Built effective relationships with CEO’s clients, business partners, politicians, celebrities, and their executive assistants to facilitate business transactions with ease.
Profitably negotiated favorable terms and pricing agreements with resorts, vendors, caterers, PR agency and other service providers, saving at least $65K annually.
Designed, created, and launched a quarterly newsletter targeting investors and other key business partners.
Supervised 6 members of the Administrative Support Team and collaborated with HR and Legal Departments as needed.
Newport Centre Mall, Jersey City, NJ August 2007-September 2009
Mall Marketing Manager
Delivered administrative and sales support to the Mall Marketing Director of a premier shopping destination.
Cultivated and maintained relationships with Fortune 500 companies, including Johnson and Johnson, ABC Studios, and FOX 5 Studios. Successfully solicited, researched, and marketed the business to meet or exceed quarterly objectives for Simon Malls, with $3.5 million in specialized gift card sales.
Spearheaded the creation, design, and implementation of a quarterly newsletter, generating incremental business by over 35%.
Edited and maintained a website for niche marketing campaigns in order to target specific markets and drive traffic.
National Kidney Foundation Team Leader 2000-Present
NJPAC Volunteer 2016-Present