Laura R. Kolaski
Business Administration Specialist - - Superior Client Service Professional Collaborating with Colleagues and Customers to Ensure Quality and Service Goals are Achieved Business professional with strong office administration, compliance and governance assurance, and customer support skills documented by high-quality personal performance reviews and highlighted by an unbroken streak of annual merit increases. Strong work ethic and team orientation used to achieve all production goals. Responsive to customer needs, viewing the relationship as a true partnership to benefit all. Flexible, resilient and versatile.
“Laura is a great resource in our department. She is always offering to lend a hand wherever help is needed. Laura is a very responsible employee.” – 2010-11 Performance Evaluation Professional Skills
Business Administration Customer Service Type 70 WPM 10 Key by Touch Database Entries & Maintenance Account Research Auditing Time Management Planning Process Documentation Proofreading Training
Technology: Apple iOS and Windows 10 Word Excel Access (User) Outlook Adobe Acrobat Infosys Documentum Cara Proprietary Business Applications Notable Accomplishments
Identified $80,000 billing error during client site visit, ultimately enabling collection of missed payments.
Documented business processes and trained employees to achieve departmental productivity goals.
Built trust-based relationships with clients, earning respect based on service and communication. Experience & Results
General Reinsurance Corporation/Berkshire Hathaway, Inc. Stamford, CT 1987 – 2017 Underwriting Assistant and Administrative Specialist (2012 – 2017) Maintained and enhanced relationships with 15 large insurance broker-clients by managing all policies, endorsements, and contracts. Researched clients’ information and cleared documents for processing. Compiled registration letters to ensure corporate policy compliance. Updated and endorsed current policies. Responded to special requests, including purchasing reinsurance valued over $2.5 million. Requested premium audits on policies with $5,000 or more premium. Produced other work including invoices, reports, and other specialized tasks. Worked in the field at client locations to provide superior service and support. Notable Accomplishments
Recognized as #1 contributor to errors and omissions (E&O) entries into database, a task-intensive process required to meet processing and reporting deadlines. Transition to this new responsibility was noted as “seamless” in 2016 performance review.
Became a valued member of weekly governance conference calls, offering solutions to issues and suggestions to improve business processes.
Noted for ability to work independently, cover other’s work during absences, and willingness to help others with tasks ranging from special projects to the routine.
Continued unbroken streak of earning annual merit increases and performance bonuses.
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Laura R. Kolaski Page Two 203-***-**** firstname.lastname@example.org Life and Health Client Account Analyst (2007 – 2012) Responsible for Long Term Care and Home Health Care reinsurance billing and receivables. Heavy use of MS Excel and Access to create monthly, quarterly, and year-end reports. Completed 20-step monthly report summarizing $100 million in written premium balance. Reconciled, balanced, and corrected premium balance. Reconciled claims and billing. Conducted internal and external, on-site client audits. Notable Accomplishments
Identified $80,000 payment discrepancy while reviewing monthly invoicing while working with Auditor at client location. Discovery led to 100% collection of the receivable.
Earned annual, discretionary, performance-based bonus each year in role from inception of bonus program in 2010.
Recognized in performance review for creating and executing monthly data storage routine in Documentum, an important business process at the time. Contracts Typist and Underwriting Assistant (1987 – 2007) Ensured the highest-quality, error-free work to produce 20 or more detailed policies and contracts daily, a responsibility requiring strict attention to detail, efficiency, and office-wide communication. Edited, proofread, compiled, and reviewed policies, contracts, insurance binders, and policy information to ensure accuracy. Notable Accomplishments
Trained clients and colleagues on new technology as company transitioned to paperless/PDF production solution. Served as support person to entire department to ease transition.
Maximized use of PDF functionality to enhance client ease-of-use by creating bookmarks in all policies.
Retained and reassigned as Account Analyst after company’s technology-driven elimination of Contracts Typist position. Offered new role in recognition of work ethic, quality, productivity, and teamwork. Education
Diploma Computer Processing Institute Bridgeport, CT High School Diploma Jonathan Law High School Milford, CT
“Laura knows the definition of service. One of the clients she took over is somewhat difficult, but Laura has managed to develop a great working relationship with them.”
– Manager’s Comment, 2016 Performance Review