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Data Entry Customer Service

Indianapolis, IN, 46224
March 27, 2018

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Joe Archer

Certified HIV Tester/Counselor/Case manager/Eligibility Specialist/Pyschologist Social


Indianapolis, IN 46224 - 765-***-****

To obtain a position within an organization where I can utilize my skills and experience to the best of my ability. WORK EXPERIENCE

HIV Tester/ Counselor

Damien Center - Indianapolis, IN - September 2016 to Present Create and maintain enrollment hard and soft enrollment files on each applicant for services, collecting all correspondence and other pertinent documents;

Coordinate the annual recertification process for each enrollee; Monitor the eligibility of each enrollee throughout the recertification period; Monitor enrollment and any waiting list to ensure that vacancies are filled in a timely manner; Respond appropriately to all consumer and provider inquiries regarding the Medical Services Program; Maintain strong business associate relationship with key business partners (including the health insurance carriers providing coverage within Indiana and Hemophilia of Indiana, Inc.); Apply established policies and procedures to the operation of the HIV Medical Services Program, including benefit packages and eligibility and re-certification guidelines; Assist in the monitoring of standards of care and service utilization of enrollees; Assist in monitoring security and confidentiality procedures; Assist with in-service training sessions to funded Care Coordination projects to ensure compliance with established program rules;

Assist in the proper routing of medical services claim submission to the designated insurance carrier and/or third-party administrator;

Meet regularly with internal developers to ensure that the HIV Medical Services database is operating at optimal levels;

Represent the unique perspective of the Medical Services program in all Division matters; Participate in the development of a Quality Assurance/Quality Indicators system for all HIV services in Indiana; Meet regularly with the HIV Services Team to discuss program status and strategies for improvement and to make recommendations regarding matters of policy and procedure; Participate with the Division in the preparation of state and federal funding applications; Network and collaborate with other program areas within the Division and attend regular staff and program manager meetings;

Assist the HIV Services Team with related projects, training, presentations, and requests for information; Serve as a liaison between the Division and other state and federal agencies; and Perform other duties as assigned.

Case manager, Data Entry

ACS Affiliated Computer Service - October 2009 to Present typing skills 50 wpm, inbound calls, provide case management for 660 caseload, register clients for social services contracted by the state of Indiana, medicaid, food stamps and tanf assistance, maintain client files update cases by processing changes and entering the information into the ices system. Conduct intake interviews; maintain a close relationship with community health and various organizations. Program Coordinator/QMRP, Anthony Wayne Service

Anthony Wayne Service - Indianapolis, IN - September 2006 to October 2009 data entry, type 50 WPM, answer inbound and make outbound calls, provide referrals for community based organizations, provide transportation to and from appointments, scheduling, supervision 55 to 60 full time staff, general office and clerical responsibilities, perform administrative tasks to all aspects group home operations. Budgeting and financial statements, community liaison. Conduct and implement training programs. Develop behavior service plans and individual program plans. Will give more information upon request on job duties and responsibilities, conduct and complete investigations, conduct direct care staff job performances, approve time worked, assist cooperate with payroll, approve vacation time, conduct quarterly meetings, conduct and oversee state regulations are met also oversee state surveys, maintain personal files, provide case management. monthly reports, conduct annual meetings, maintain constant contact via emails, work independently, provide financial management of funds for 20 to 30 individuals. Maintain close working relationship with guardians as well as community based organizations. Provide intake services, assessments and reviews in a timely manner. Submit state required incident reports in a timely manner. Training Specialist

Beaufort County Department of Special Needs and Services - Beaufort, SC - October 2005 to August 2006

program implementation, training of adult daily living skills, provide transportation to and from day treatment program, data collection, data entry, case management, treatment planning, counseling groups and individuals, intake paperwork procedures, direct care, data collection, data assesses clients needs, interest, strengths, develop comprehensive plans.

Customer Service Representative

State of Indiana - Indianapolis, IN - August 2002 to August 2004 Lawrence License Branch, Provide customer service by entering information into a complex computer system, answering multi phone lines, answering inbound phone calls, as well as out going calls, maintain a very positive attitude, provide answers to customer questions, maintain personal information for all customers, provide quotes, on vehicle and registration, and titles, as well as excise tax, drivers licenses, provide direction to those who are in need of certain services from different organization. Perform administrative tasks pertaining to all aspects and phases of the motor vehicles.


North Willow Center - Indianapolis, IN - March 1999 to August 2002 Qualified Mental Retardation Professional, North Willow Center, Conduct Individual Program Plans annuals, conduct quarterlies, provide training to new recruits, adhere to policies and procedures, provide training and guidance according to those new changes, conduct second phase of hiring process of new hires, maintain close contact with families and members of individual families, provide special needs, such as medical needs as well as financial, housing needs aware of Medicaid regulations and mandates, waiver programs, and also maintain confidentiality of customers information and right to privacy, work closely with state regulations, also supervise anywhere from 12 to 15 staff, provide constant supervision to employees, conduct weekly meetings, provide staff coverage. Perform intake paperwork for new clients, coordinate services, counseling and training to support each clients comprehensive plan.

Group Home Manager

Tungland Corporation - June 1995 to July 2002

Hiring and firing of staff, conduct annual IPP's. Provide clients with the daily living skills training, provide transportation to and from daily activities, also provide financial assistance to clients in need, supervise 5 staff members, maintain budgets, employees schedules, accounting, maintain client files, provide medical and housing needs as accordingly, maintain close contact with family members and members of the medical establishments, payroll.

Program Coordinator

Fort Wayne State Developmental Center - June 1995 to March 1999 Conduct weekly, monthly quarterly, yearly meetings, create and implement individual programs conduct training sessions with staff to assure the needs of the clients are being met, data entry, supervise 9 to 12 staff, maintain supervision of consumers files, provide medical and financial assistance to those in need, write assessments and reports and submit to my supervisor for the sake of clarity and approval, provide second phase of the hiring process of new hires. Monitor client progress, coordinate and maintain all services and records from each service department. Conduct annual training sessions as needed as the needs of the clients change. Determine if provided services modifies plan or services as necessary, develops a comprehensive service plan for clients, identifies goals and objectives, explains programs and services, prioritizes and assigned caseloads, advocate for clients.

Determine if provided services modifies plan or services as necessary, develops a comprehensive service plan for clients, identifies goals and objectives, explains programs and services, prioritizes and assigned caseloads, advocate for clients.


Damon Labs - 1991 to 1993

specimen processing, data entry, specimen collection, entering customer information into computer system, insurance process, collections of payment, knowledge of Medicaid and Medicare waiver programs, state board regulations.

Licenses and Certificates and Education


Masters Degree in Social Work

Almeda University - Boise, ID

2000 to 2004


Certified HIV Tester Counselor

September 2016 to Present

Develops HIV & STD testing guidelines, policies, and procedures for the department in accordance with state and federal standards.

2. Updates forms, manuals and documentation annually. Ensures adherence to the Public Health Code and accepted standards of practice.

3. Collaborates with community agencies on issues involving HIV & STD and coordinates program activities with health professionals in the community. 4. Serves on agency and community committees to provide information on HIV & STD. Participates in the assessment of prevention and care needs. Provides advice on public health programs, policies and procedures to both the department and community. 5. Provides individual HIV/STD counseling, testing and follow up. 6. Responds to complaints of person reported as “health threats to others.” Collaborates with multiple entities to monitor client compliance and follow up. 7. Ensures the client records are kept confidential and meet department and HIPPA standards. Educates clients and families on their rights as related to privacy. 8. Supervises HIV & STD programs and staff.

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