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Customer Service Manager

Location:
Los Angeles, CA
Posted:
March 23, 2018

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Resume:

Antionette Davis-Turner

**** ****** *****, *****, **.

94572

510-***-****

ac4wwz@r.postjobfree.com

OBJECTIVE:

I am seeking a position within your company. I am a hard worker and eager to learn and help others.

WORK EXPERIENCE:

SEIU Local 2015

Jan 2018-Current

Administrative Assistant

I currently answer phones and transfer to the appropriate staff members, take and distribute accurate messages, greet public and clients and direct them to the correct staff members, coordinate messenger and courier service receive, sort and distribute incoming mail, monitor incoming emails and answer or forward as required prepare outgoing mail for distribution, fax, scan and copy documents, maintain office filing and storage systems, update and maintain databases such as mailing lists, contact lists and client information,retrieve information when requested update and maintain internal staff contact lists, co-ordinate and maintain staff administrative records such as staff parking, staff phones and company credit cards, type documents, reports and correspondence, organize travel arrangements for staff coordinate and organize appointments and meetings, assist with event planning and implementation, monitor and maintain office supplies, ensure office equipment is properly maintained and serviced, perform work related errands as requested such as going to the post office and bank, keep office area clean and tidy, order food for events and conferences, prepare coffee for staff and incoming members. Dollar Tree

El Cerrito/Pinole

October 2016-February 2018

Manage the overall efficient and profitable operation of the store. There was an increased sales in the store 15% within the first two months while completing training. Source, select and develop talent in the store and became a training store for new employees and new managers. Manage store staffing levels, Merchandising; schematics, plan-o-grams and recovery daily. Receiving and processing freight. I was in charge of processing freight within 48 hours of receiving it. I was in charge of managing the stores payroll budget, promoted store safety on a daily basis. Managed shrink reduction plans. Cash Management and Bank Deposit daily. Monitored P&L, increased and promoted customer service. It was my job to protect company assets and inventory control at all times while training employees to be the next Store Managers and District Managers within the company.

Footprint

Pleasant Hill, Ca

May 2013-Current

Title: Retail Merchandiser/Data Entry Manager

-Stock and merchandise products according to Planogram onto the Shelves, works with Management to pull stock from the Back Room to place in the Shelves correctly; communicating concerns with regarding Stock and or Fixture ordering. I did the follow thru with Management regarding concerns from prior visits using all data entry information obtained through discussions with managers. A ssist the d ifferent stores with Resets for the different brands and installed p roper signing for any Discounts or Sales executed on a Sales Planner and getting with Management to complete this task, answered all questions concerning the products with customers. Input all information from inventories into an Excel spreadsheet and forwad the information to the difference managers at different locations.

Toys R Us

Pinole, Ca. 94572

July 2012-May 2013

Title: Asst. Store Manager

Manage the overall efficient and profitable operation of the store. There was an increased sales in the store 15% within the first two months while completing training. Source, select and develop talent in the store and became a training store for new employees and new managers. Manage store staffing levels, Merchandising; schematics, plan-o-grams and recovery daily. Receiving and processing freight. I was in charge of processing freight within 48 hours of receiving it. I was in charge of managing the store’s payroll budget, promoted store safety on a daily basis. Managed shrink reduction plans. Cash Management and Bank Deposit daily. Monitored P&L, increased and promoted customer service. It was my job to protect company assets and inventory control at all times while training employees to be the next Store Managers and District Managers within the company.

Senator Don Parkinson

October 1993-Jan 2010

Job: Legal Secretary/HR Manager

Prepares and types legal and administrative correspondence and documents, maintains legal files, prepares time sheets, communicates with clients, opposing counsel, courts, agencies and the general public. I worked under close supervision with limited latitude for the use of initiative and independent judgment. I was in charge of recruiting and staffing; organizational and space planning; performance management and improvement systems; organization development; employment and compliance to regulatory concerns; employee orientation, development, and training; policy development and documentation; employee relations.

Trans World Airlines

June 1984-September 1993

Job: Flight Attendant Human Resources Manager

Provide customer service to all aspects of the cabin. Actively seek to ensure the safety and comfort of customers. Ensure compliance with Federal Aviation Administration regulations. Assist passengers and fellow crew members during emergency situations. Provide special assistance to passengers, including stowing luggage in overhead compartments, emergency medical aid, and wheelchair assistance. Prepare/serve meals and beverages; sell on board liquor, duty-free items, and other items. Write detailed reports pertaining to flight incidents, discrepancies. Interact with a wide variety of people from a broad range of cultures. Hired and trained all new flight attendants in courses and in safety regulations. EDUCATION:

Arizona State University, pH.d, Clinical Psychology (Veteran Administration) current. GPA 4.2 California State University, San Bernardino, Masters of Arts, Psychology, Class of 2010. GPA. 3.75 Victor Valley College, Victorville, Ca. Certificate in Human Resources Management. GPA 4.0 University of California, Los Angeles, Bachelors of Science, Psychology, Class of 1987 GPA 3.25



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