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Customer Service Manager

Baltimore, MD
March 22, 2018

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Sabry Mkamba

Towson, MD *****



Towson University Towson, MD

Bachelor of Science, Health Care Management, Business Administration Minor May 2018

• Dean’s List Award Recipient: Spring 2015, Fall 2016, Fall 2017

• GPA: 3.36

Employment Experience

Healthcare Administration Intern

Mercy Medical Center Jan. 2018 – Present

• Trained and proficient in EPIC electronic health record system

• Complete financial dashboards to review fiscal standing of the practice as a whole and the residing physicians

• Track and input surgical codes and correct patient insurance for billing purposes

• Organizing a large scale continuing medical education program (CME) by creating profit & loss budgets to track revenue and expenses, and coordinating accreditation to ensure all participants receive their credit Resident Assistant Aug. 2016–Present

Towson University Housing & Residence Life (HRL)

• Effectively plan, organize, advertise, and implement community engagement programs for 75 floor residents and 400+ residents

• Respond to student concerns with situations such as violence, sexual assault, suicidal ideation, depression, anxiety, etc.

• Enforce policies and procedures initiated by Towson University Housing and Residence Life Event Manager Jan. 2016–Aug. 2016

Towson University Campus Recreation

• Scheduled events and provided staff management, customer service, crowd management for small to large scale events such as competitive and recreational sports activities, student organization events, as well as banquets and fundraisers

• Led student staff of 5-10 individuals and served as the primary responder to emergencies Leadership Experience

President May 2017–Present

Alpha Kappa Psi Professional Business Fraternity Inc. Omega Kappa Chapter

• Lead chapter of 50+ focused on organizational growth on campus and in the community as well as professional development

• Installed academic success plan that increased chapter GPA by .25 from Spring 2017 semester to Fall 2017

• Created a formal officer transition program with a month long leadership shadowing program

• Manage executive board of 9 brothers that directly oversee 10 committees

• Create a budget of over $20,000 with a two year outlook and properly allocate amongst leaders to finance operations Programs & Events Committee Aug. 2017–Jan. 2018

College of Business Economics Student Leadership Council

• Program events to raise funds for scholarships for students in the college of business and economics

• Oversaw marketing of events through electronic flyers, social media engagement, and boots to the ground marketing techniques LeaderShape Institute Graduate

Jan. 2017

• Explored leadership challenges associated with complex social issues and expanded ability to work within diverse groups

• Led activities based around team development, leadership development, and diverse opinions in the workplace Director of Social Engagement Dec. 2016–May 2017

Alpha Kappa Psi Professional Business Fraternity Inc. Omega Kappa Chapter

• Planned & executed 10 events that promoted engagement, interactivity, and professional etiquette in social settings

• Managed a budget of over $2,000 and led a committee of 10+ individuals

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