John B. Thompson, III

ac4whr@r.postjobfree.com

662-***-****

Objective

Pursuit of a career opportunity that will enable me to couple my sales, technical, management, and exceptional people skills to create a growing level of success for myself and for my team.

Skills

Experience with the following software:

Trend Micro

Symantec Anti Virus

Symantec Backup Exec (formerly known as Veritas)

Windows PC Operating Systems

Windows Server Operating Systems

Microsoft Hyper V

Windows Mobile

Loftware Labeling Server

SMS /SCCM

Windows Terminal Server

Citrix Server

Microsoft Office Suite

Exchange Server

Phone and VM Systems

Lotus Notes

Mac OS X

Active Directory

DNS, DHCP

SQL Server

Oracle

Apple IOS

Blackberry Server and devices

RFID Technology

Expertise with the following Hardware:

Servers

Desktops

Laptops

Tablets

Smart Devices

Apple Desktops

Apple Laptops

Network Security Cameras

Laser Printers

SAN Arrays

Zebra Label Printers

Education and Certifications: Business Skills

Microsoft Certified Systems Engineer + I (MCSE+I) 5S, LEAN

Dell Certified Technician: Sarbanes Oxley

Latitude Notebooks Business Operation

Dimension Desktops Marketing

Power Edge Servers Sales

OptiPlex Desktops

Work Experience

University of Mississippi 2017 - Current

IT Support Specialist

Supported students and staff with all MAC and PC related issues

Support student and staff SAP access and user account issues.

Created a positive work environment by providing outstanding customer support to all faculty and students.

ThyssenKrupp Elevator/ Nextech-Solutions (contractor) 2016-2017

Supported a 400+ nationwide server infrastructure consisting of Windows Servers VM servers, SQL Servers, IIS Servers.

Created and maintained documentation as it related to system configuration, mapping, processes, and service records. Worked to deliver new technology based solutions designed to reduce costs and improve efficiency.

Managed the daily backups, offsite tape rotation, tracking, and data recovery strategies for the data center.

West Fraser 2015 - 2016

Application Support Specialist

Supported Hardware and Software at US Scale houses;

Managed and created reports from the LIMS system;

Worked to deliver new technology based solutions designed to reduce costs and improve efficiency.

Parker Hannifin Corporation 2007- 2015

IT Technical Analyst

Developed and maintained a positive working relationship with Division Staff.

Assessed the needs of the manufacturing team from a technical POV.

Developed IT Solutions that improved efficiency.

Developed IT Systems that disseminated relative production information to the support teams.

Responsible for all IT based Sarbanes Oxley Audits and controls.

Supported all telephony servers, connections, and voicemail services within the building.

Provided technical support and problem resolution to desktop users in a XP/Win7 environment.

Support all local servers in Win Server 2003/2008/2012 Environment.

Managed the daily disk backups and restores using SAN based software and hardware solution.

Responsible for Mainframe access control and checks for SOX audits.

Developed and supported IT based solutions that improve business processes, reduce costs, and improve quality.

Maintain IT costs % of sales by utilizing and creating business partnerships with hardware and software vendors.

Implemented manufacturing LEAN and 5S methodologies throughout the IT dept.

Nex-Tek Inc. 2005- 2007

System Administrator

Maintained users, groups, and devices within Active Directory.

Maintained Windows server 2003 Small Business and Exchange servers at 12 different client’s sites across the eastern US.

Provided technical support and problem resolution to those 12 client sites in a XP/2003 environment.

Managed the daily tape backups and restores using Veritas and Small Business Backup.

Installed and configured wireless email devices in Exchange 2003.

Supported Electronic Medical Records software (GE Centricity and Logician) and Case management software (Amicus, Juris, PCLaw, and Worldox.) for our legal and medical clients.

Capture and edit video depositions for attorneys utilizing a Mac Power book and miscellaneous video capturing software and hardware.

Rebuilt, migrated, and installed new servers for multiple clients with zero loss of production time.

Global Materials Services 2004- 2004

Citrix / System Engineer (Contract Job)

Supported email clients and blackberry devices and servers in Exchange 2003.

Maintained users, groups, and devices within Active Directory.

Worked with TCP IP protocol, and DNS, WINS, and DHCP.

Supported connections into the company via Citrix connection.

Provided technical support and problem resolution to desktop users in a 2000/XP/2003 environment.

Managed the daily tape backups and restores using Veritas.

Managed 6 Citrix servers hosting all applications used within the company.

Implemented a Spam solution (Barracuda Spam Firewall) and maintained it.

Responsible for off-site tape rotation and retrieval of tapes for data recovery

Northwest Airlink 2002 – 2004

System Administrator / Support Center Manager

Managed support center while utilizing GWI helpdesk software.

Maintained users, groups, and devices within Active Directory.

Worked with TCP IP protocol, and DNS, WINS, and DHCP.

Supported connections into the company via Citrix connection.

Maintained Norton/Symantec Enterprise Antivirus Server.

Supported workstation connectivity, 5250, 3270, and UNIX emulation.

Provided technical support and problem resolution to desktop users in a NT/2000/XP environment.

Installed and maintained Primary and secondary SMS 2003 sites throughout the network.

Managed the daily tape backups and restores using Arc Serve and Veritas.

Installed and utilized Remote Installation Services for our Win2K/Xp rollout.

Created customized software installation packages to use in RIS and SMS.

Created and managed Lotus Notes/Domino server email accounts.

Morgan Keegan & Company 2000 – 2002

IT Technical Support

Responsibilities include ensuring the brokers and agents of Morgan Keegan & Company are able to execute trades without interruption.

Provided superior technical support in a Windows NT/2000 environment, along with a Citrix based system for our remote users in other locations.

Handled and operated all network support issues in an extremely high pace environment.

Built new PC’s, evaluated and troubleshot 30+ interconnected software systems, while maintaining an extremely small time frame for system creations or problem resolutions.

Performed administration of user accounts within Active Directory, troubleshot all network components such as mapped drives via logon scripts, printers, and all network based programs.

Played a major part in the conversion of Windows NT to Windows 2000 utilizing Windows 2000 RIS process to perform these conversions in our downtown location as well as 5 other Morgan Keegan branches.

Daily duties included support on ACT 2000, Lotus Notes 4.6, PC Anywhere, and RAS using Checkpoint SecuRemote, Office 97/2000 /XP, and Citrix Metaframe.

Kirby Vacuum Cleaners 1996 –2000

Sales Representative /Area Distributor

Served the corporation in various positions of increasing responsibility by many promotions.

Responsible for leading the Kirby sales force in Northern Mississippi.

Responsible for hiring, recruiting, and training Kirby sales personnel.

Responsible for motivating and assisting other sales personnel. As a Salesman and Dealer, I was responsible for selling the Kirby product.

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