Customer Service Medical

Quentina Thomas

*** **** **** **, ********** SC *9532

Phone: 843-***-****

Email: *********@*****.***

Professional Summary

An accomplished Team Leader, and Quality Control Specialist with a track record for maintaining a high level of urgency, accuracy and customer service when communicating with clients and upper management over the past 12 years.

Work History

City Trends Inventory Control Clerk & Quality Control I

City Trends Distribution Center - Darlington, South Carolina, August 2014-present

Worked on a computerized database WMP and Island Pacific IP2 to void, consume and transfer inventory to and from all stores from the Darlington Distribution Center. Consult with buyers via telephone, fax correspondence, and email; regarding missing, damaged or incorrect inventory for both distribution centers. I was promoted from Quality Control, where I inspected inventory into the computerized database before tagging the inventory and packaging for shipping from the warehouse

Hazard Insurance Processor/Data Entry Processor

Assurant Solutions- Florence, South Carolina, February 2004-August 2006

As a Processor my duties consisted of ensuring that all hazard insurance payments were logged in on time and accurately within the database for Escrow accounts. I was promoted to Team Lead assistant, assigning jobs duties to employees and contacting clients using call to borrower database.

Claims Associate I-Special Task Force

Blue Cross Blue Shield-Florence, South Carolina, September 2006- January 2009

Researched and completed aged medical claims for the State of Michigan. Reviewed medical claim forms and related documents for accuracy and missing data; completing the forms in a timely fashion for processing. Informed and advised military dependents of the benefits of Tricare.

Quentina Thomas

945 High Hill Rd, Darlington SC 29532

Phone: 843-***-****

Email: *********@*****.***

Loan Opener Specialist

Chase Specialist-Florence, South Carolina, February 2009- December 2010

My duties allowed me to be responsible for initiating the mortgage loan originating process. I verified data, and ensured that automated checks and compliance checks were performed for each application and that files were updated and corrected as needed to ensure compliance.

Completed all new loan setups within 24 hours or less of receipt of completed application.

Prepare the initial disclosure package, which would be sent to applicant through either electronic or paper means. Ensured that all information and documents were present in the loan file, were accurate, and was in compliance with all applicable federal and state laws, as well as company policy.

Medical Transporter

Swamp fox Transportation-Florence, South Carolina, January 2011-February 2013

Safely transports clients to medical appointments according to facility transportation policies when necessary. Effectively managed the clients' behavior on and off grounds, utilizing approved verbal and non-verbal techniques, after a period of training. Identified and implemented ways to meet the client’s individual needs whenever possible. Maintained the cleanliness and performs appropriate decontamination of the facility vehicles after transports. Learned the names and recognizes clients and maintains a constructive personal relationship with them to control their general conduct and behavior and to identify special problems and anticipate potential episodic behaviors.

Education

Darlington High School- Diploma, Graduation, May 1999

Contact this candidate