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Office Manager / Executive Administrative Assistant

Miami, FL
March 20, 2018

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Laura Garcia

Palm Springs North, FL *****


Mobile 305-***-****


Competent, multi-faceted Senior Training & Development professional with vast international telecommunications experience. Effectively manage employees training modules, including planning, implementation and development of organizational policies, practices and procedures. Demonstrated record of success promoting a collaborative learning environment that encourages participation and engagement, while delivering complex information in easy to understand manner for internal and external multicultural groups. Recognized by senior management for effective communication and presentation skills,exceptional attention to detail and superior customer service. Fully bilingual English / Spanish, basic Portuguese. Other areas of strength include:

Coaching & Mentoring Team building & support Conflict Resolution Change Management Vendors Negotiations Regulatory Compliance Professional


Alcatel-Lucent - Miramar, FL 1989 - 2014

Project Management Office PM Professionalism- GCD / Fixed Networks (2012-2014) Alcatel-Lucent mission is to use their unique capabilities to ensure that customers thrive, and A-L business grows by enriching the personal communications experience for people around the world.

Effective contributor, considered an SME on accreditation topics for the CFPM and Technical PM job roles. Provide guidance to all BL in the support of tool, processes and procedures. Continuous interaction with all management levels for the successful completion of training programs.

Completed the P@ALU Professional Accreditation program for all BL. Accomplished all the program objectives on time and within program specifications. Managed priorities and responded timely and effectively to multiple demands and new challenges.

Supported Project and Technical Managers to maintain their professional and career development up to date and to the standards of the company.

Consultant to Global team, Business Lines PMO Managers on procedures, tools, policies and practices for the Americas Business Lines.

Guided and drove the Fixed Networks Americas Business Line Project, coached and developed Technical Managers for NAR & CALA in the rollout of project management professional development programs and tools to successfully deliver Alcatel-Lucent solutions to customers.

Established action plans for FN Americas NAR & CALA, based on the business priorities, consistently accomplished and exceeded all KPI targets. Facilitated training on all aspects of the P@ALU accreditation program, from start to completion, for all CFPM and technical job roles for the FN Americas Business Line NAR & CALA.

Successfully managed a deployment plan for PMP certification for the Americas Fixed Networks Business Line NAR & CALA, and achieved assigned KPIs.

Served as the Fixed Networks Americas Business Line NAR & CALA regional spokesperson on specialized programs such as the P@ALU program. Supported all other Business Lines on tools and procedures that impact the P@ALU program. Customer Facing Project Management – PMO Office / PM Professionalism (2008-2012) Tracked and managed PM internal certifications, technical trainings, accreditations and training schedule for Alcatel-Lucent CFPM’s. Supported ALU University with the forecast and participated in the recommendation of curriculum mandatory courses. Maintained up to date PMP certification records for all applicable employees.

Managed PM Roster and mapping procedure, monitored new hire and ensured timely and accurate mapping from the RU PMO’s. Monitored and reported changes (attrition, mapping, supervisors, and accounts).

Managed the CFPM P@ALU Accreditation programs for the CALA & Americas regions in compliance with all access criteria and elements specified by each program. Served as P@ALU Ambassador and SME.

Provided Dashboard support, migration preparation for BD’s, created projects, monitored updates, reports, clean-up and maintained data integrity verification. Ensured PMO’s team has the knowledge for creating and administering user’s privileges in Dashboard.

Supported DocuShare access/permits management. Provided tool training sessions and set-up of new user permissions group access, Basic System and interaction with Global team for the CALA Region.

Tracked and managed PM Skills in RSMS development programs and Our Talent tools. Americas RSMS SME, verified job roles alignment between RSMS and CADIS and Our Talent and CADIS.

Customer Facing Project Management Professional Development – Skills Management


Partnered with Human Resources and the Project Management teams to create a mature Project Management culture as a top priority, promoted excellence in the PM discipline, vital to the Alcatel-Lucent’s future as the world’s leading Network Integrator.

Monitored and ensured that the PM community possessed the correct management skills to further their careers and the Company’s growth and profitability. Maintained open and continuous communication with PMs on new and existing tools, programs, training, certifications updates, improvement and compliance process and procedures.

Created a training database for the CALA region to track training records for certification compliance. Evaluated employee transcripts for all the teams assigned. Implemented in Quick Place (a webpage) where managers had access to see what training paths their employees were following.

Supported Project Managers to attain PMI Certification and promoted study groups.

Dashboard – CALA User Management Administrator, managed all metric reporting for the region including maintaining the tool without discrepancies.

Docushare Experium – SME, maintained tool up-to-date for all users and groups, which improved efficiency of document intensive processes for the PM community in the region. SME for Services Link & ISTAR.

Order Efficiency / Process Specialist – Business Strategy & Adm. (2000 – 2006) Created database for Program/Project Management to identify certification levels, develop qualifications and enhance Project Management skills and abilities.

Trained and monitored that all users in the region were well versed on the installation systems to ensure flawless execution, optimize client satisfaction and achieve operational results focused towards complying with the Lucent Technologies mission and GPP. Regional Deployment Manager - Learning & Performance Center (1997 - 2000) Trainer for LAWSON application for CALA employees & Administrator of ISTAR and Services Link (Concurrent positions)

Lucent Technologies

Lucent Technologies was acquired by Alcatel and became Alcatel-Lucent in 2000 Directed and coordinated the deployment and execution of learning programs for the CALA Region employees, both US and international based; worked with the HRSC and the LPC.

Supported multiple areas / functions, including: forecast analysis, development and learning solutions, program local adaptation and assessment of local delivery resources and programs. Tracked budget and analysis/reporting on training delivery cost effectiveness.

Collaborated with Training & Development managers and HR leaders in different countries, assisted them in the implementation and delivery of local training programs. Asset Manager Project Management (1996 – 1997)

Interfaced with various Customer Business Units and the Supply Chain Network Providers on manufacturing, order processing, delivery dates, inventory and shipments, accounting reconciliation. Knowledgeable in CBIS, IBS, PBS, GBIIS, MMS applications. Experience prior 1996

Training Specialist – Miami, FL

Marketing Specialist & Associate Project Manager – Hato Rey, PR ATT Network Systems

ATT merged into Lucent Technologies, transferred without break in service or position to Lucent Asset Manager Project Management

Education University of Sacred Heart

Santurce, PR

Associate Degree in Tourism - Business Management & Administration Stevens Institute of Technology Project Management Certification Piscataway, NJ

P@ALU Professional Accreditation Project Management Office Professional Miramar, FL

QuickBooks Certification

Miami, FL

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