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solafa salem

Cairo, Cairo Governorate, Egypt
March 18, 2018

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Mobile: 011******** / Phone: 023*******.

Address: *** ***** *** **** **** –Mesaha –Giza

Nationality: Egyptian.

Date of Birth: 13/01/ 1981.

Marital status: single.

Education and Training:

I have graduated from the faculty of agriculture"Bio – technology dept".\ Cairo University "2004".

My last training couse was on last10/2017 aworkshop inpayroll byMr: Medhat Ouf, HR Passport – Naser City.

My last training course was in the human resource diploma: I have taken an intensive course in “RITI Institution” Zamalek supported by america .

by “january2012” I have achieved the “HR Diploma's certificate with an Individual project with grade: Excellent (B+) & I have a very good knowledge for the practical & the technical human reseuces field

I have taken two intensive courses in the English language

First i joined a high level in the english language in "the future generation foundation " for 6 months.

The second I have joined the highest level in the English language & the soft skills language in“Emidest supported byAmerica " new - horizons”multi-international training company” for 6 month with an excellent degree 86%.

&I have taken a course in programming language as well in software (c#, .Net, SQL server).department for one year supported by Microsoft - America

Certified in MCAD &MCSD

I have worked as an instructor for new horizons company.

Windows Xp, Ms Word Essential and Professional and excel in the future generation foundation " for 6 months " solid experince ". .

I am currently studying Turkish.

Employment history( Experience more than 12 years ):

1-A Customer service/ Data Entry Manager: In Lovely Stores international clothing company from "2015- 2017".

2- I worked temporary for a year as Hr specialist,, recruitment specialist "medical – blue callers" in El Malay group from" 2014- 2015".

3-I had worked as an office manager: in El Malay group on a project its period was 3 years "2011-2014"

4-A Customer service/ Data Entry Manager: In "El- Mal news-paper" a well known company specialized in The Economic & Business & Finance news from "2007- 2011".

5- I had worked as a customer service\ Telemarketing agent in ORBIT (Call center) "Media & Production City" from 2005 –2007".

Personal &Experienced skills:


Respond to internal and external HR related inquiries or requests and provide assistance

Redirect HR related calls or distribute correspondence to the appropriate person of the team

Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met

Liaise with other departments or functions (payroll, benefits etc.)

Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.

Assist supervisors in performance management procedures

Schedule meetings, interviews, HR events etc. and maintain the team’s agenda

Coordinate training sessions and seminars

Perform orientations, onboarding and update records with new hires

Produce and submit reports on general HR activity

Assist in ad-hoc HR projects, like collection of employee feedback

Support other functions as assigned

2-Adminstration :

To assist with the administrative duties of the appraisal and salary review process

Prepare and send out successful and unsuccessful letters to candidates.

Time management, Presentation Skills Leader ship, Public relations... (MOM)

.Production planning & Activity control, Team focused personality

Able to assist and improve Group productivity, leadership, Performance assessment.

English: Excellent spoken & Written (Advanced level -Conversation).

Dynamic multi-task character / handle work under pressure.

Excellent planning capabilities.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Very Good knowledge of local Labor and Social Security Laws.

Very good Knowledge of HR disciplines

Recruitment & selection:

Prepare and place all internal and external advertisements for recruitment.

Receive applications, record in HR Database and send acknowledgement letters to candidates who have applied for positions.

. Arrange interviews in accordance with panel member’s availability.

Where HR is participating in interviews, organize interview space and set up the room for interviews

3-Responsibilities & Duties as a customer service manager:

Supervisions with a professional way on the distribution dept from the begginning of any process till the end of any mission with the needed results on time

Responsible for the whole CRM Dept. (Monitoring – Controlling – Acquiring – Marketing techniques- Enhancing – Retaining Customers – CRM Strategies & Techniques).

Implement Solutions to Improve Customer Satisfaction Rate

Ability to Support Business & Provide Solutions to CustomersComplain Points

Handle Complex Situation

Using Key Performance Indicators (KPIs) for measuring customer service.

. Manage Reporting & Analysis

Managing Existing & New Customer Relationships

Handling Collections & Receivables from Customers

Responsible for Request Letters, Cancellation Letter….etc.

I have worked as a trainer in the customer service for many years through working as a customer service manager..

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